“A Pillar” wind noise fixed

[Waderman]

This post is a follow-up to one I did a couple of weeks ago regarding an annoying wind noise coming from the base of the a pillar on my 2019 Rubicon (2dr hard top). I took the vehicle in and the dealership worked on it for two days. The service department manager told me they couldn’t fix it, there was nothing more they could do, and the noise was normal. I knew the noise wasn’t normal because it wasn’t making it from the passenger side “a pillar” and it was a very distinct vibrating type wind noise, not normal wind noise. I proceeded to email the general manager of the dealership group, the owner of the dealership group, and the president of FCA. In a couple of days someone from FCA corporate got back to me, not a normal jeep customer service individual, but somebody much higher up. Things then started happening rapidly. The dealership got in touch with me to tell me that a Jeep engineer was coming into town to personally work on the vehicle. After a day working on it, they fixed it. The noise is totally gone. They did several things to fix it and the vehicle actually has a star case number assigned to it. I don’t know the number but if anyone is having the same problem, it’s documented so when you take the vehicle in your dealership can reference it. The moral of the story is, if you’re having an issue and the dealership can’t or doesn’t want to resolve it, don’t take no for an answer. If someone tells you no, go to his boss. If that individual says no, go to his boss, and so on and so on. In my case, emailing the president of FCA is actually what got the ball rolling. I obviously wasn’t expecting to hear back from him but the fact that someone pretty high up at corporate contacted me made my efforts worthwhile. Also, be persistent but don’t be rude or irate. Being polite goes a long way I found. I hope this information is useful for anyone experiencing the same problem that I did.

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[JustCreepin’]

Glad you were able to get it fixed to your satisfaction!

 

[jl73660]

can you please share details of what they did to fix ? I have exact same issue and as you said the dealerships don't want to deal with it, so I should open up a case with FCA. But interested in details of how they fixed your issue if you can share.

 

[From0toJ]

I can just see this now... every Jeep owner is going to email the president of FCA.

 

[JeepCares]

can you please share details of what they did to fix ? I have exact same issue and as you said the dealerships don't want to deal with it, so I should open up a case with FCA. But interested in details of how they fixed your issue if you can share.

Hi jl73660,
We're sorry to hear that you have been experiencing this. If you would like any additional assistance while working with your dealer towards a resolution, please send our team a private message!
Alex
Jeep Social Care Specialist

 

[Wanted33]

can you please share details of what they did to fix ? I have exact same issue and as you said the dealerships don't want to deal with it, so I should open up a case with FCA. But interested in details of how they fixed your issue if you can share.

I agree, if possible could you go into some detail. We never know when someone else may need the info., and it would go a long way being able to describe the fix to our service managers. Thanks.

Happy to hear they got yours fixed.

 

[4x4Trailing]

This post is a follow-up to one I did a couple of weeks ago regarding an annoying wind noise coming from the base of the a pillar on my 2019 Rubicon (2dr hard top). I took the vehicle in and the dealership worked on it for two days. The service department manager told me they couldn’t fix it, there was nothing more they could do, and the noise was normal. I knew the noise wasn’t normal because it wasn’t making it from the passenger side “a pillar” and it was a very distinct vibrating type wind noise, not normal wind noise. I proceeded to email the general manager of the dealership group, the owner of the dealership group, and the president of FCA. In a couple of days someone from FCA corporate got back to me, not a normal jeep customer service individual, but somebody much higher up. Things then started happening rapidly. The dealership got in touch with me to tell me that a Jeep engineer was coming into town to personally work on the vehicle. After a day working on it, they fixed it. The noise is totally gone. They did several things to fix it and the vehicle actually has a star case number assigned to it. I don’t know the number but if anyone is having the same problem, it’s documented so when you take the vehicle in your dealership can reference it. The moral of the story is, if you’re having an issue and the dealership can’t or doesn’t want to resolve it, don’t take no for an answer. If someone tells you no, go to his boss. If that individual says no, go to his boss, and so on and so on. In my case, emailing the president of FCA is actually what got the ball rolling. I obviously wasn’t expecting to hear back from him but the fact that someone pretty high up at corporate contacted me made my efforts worthwhile. Also, be persistent but don’t be rude or irate. Being polite goes a long way I found. I hope this information is useful for anyone experiencing the same problem that I did.

Please share the details. I have the same issue as well. Thank you

 

[Steveo]

I have the same issue on my 18 JLUR. I noticed it right away when I took delivery. The local dealer tried (for several days) and failed to fix it, replacing some window seals on the driver's side. Any details you can provide are much appreciated. I'd describe it as a "crackling" or "radio static" type sounding noise.

 

[RagTopDeluxe]

I can just see this now... every Jeep owner is going to email the president of FCA.

Not a bad idea. I can invite him to drive my Jeep to see how horribly it drives.

 

[4x4Trailing]

I have the same issue on my 18 JLUR. I noticed it right away when I took delivery. The local dealer tried (for several days) and failed to fix it, replacing some window seals on the driver's side. Any details you can provide are much appreciated. I'd describe it as a "crackling" or "radio static" type sounding noise.

Totally souds like radio static

 

[4x4Trailing]

Totally souds like radio static

I just got mine a week ago, should have taken it on a test drive on the highway initially. It is going in under warranty this week to look at the issue. Will update what the problem is if they resolve it.

 

[4x4Trailing]

Here are some STAR online publications that may help:

Case #S1923000046
Release Date: 09/23/2019
Symptom/Vehicle Issue: Wind Noise or Water Leak at Bottom Center Of Windshield While Driving

Case #S1823000027
Release Date: 05/11/2018
Symptom/Vehicle Issue: Wind Noise From Lower Pillar

Case #S1823000059
Release Date: 11/29/2018
Symptom/Vehicle Issue: Whistle Wind Noise From Wimdshield Area


Will share the result when it goes back in for more testing. Here is the sound that it has been making at times when over 100km/h:

 

[itaos]

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@Waderman, @4x4Trailing can you please provide more detail on the repair?

 

[Mazingaz01]

This post is a follow-up to one I did a couple of weeks ago regarding an annoying wind noise coming from the base of the a pillar on my 2019 Rubicon (2dr hard top). I took the vehicle in and the dealership worked on it for two days. The service department manager told me they couldn’t fix it, there was nothing more they could do, and the noise was normal. I knew the noise wasn’t normal because it wasn’t making it from the passenger side “a pillar” and it was a very distinct vibrating type wind noise, not normal wind noise. I proceeded to email the general manager of the dealership group, the owner of the dealership group, and the president of FCA. In a couple of days someone from FCA corporate got back to me, not a normal jeep customer service individual, but somebody much higher up. Things then started happening rapidly. The dealership got in touch with me to tell me that a Jeep engineer was coming into town to personally work on the vehicle. After a day working on it, they fixed it. The noise is totally gone. They did several things to fix it and the vehicle actually has a star case number assigned to it. I don’t know the number but if anyone is having the same problem, it’s documented so when you take the vehicle in your dealership can reference it. The moral of the story is, if you’re having an issue and the dealership can’t or doesn’t want to resolve it, don’t take no for an answer. If someone tells you no, go to his boss. If that individual says no, go to his boss, and so on and so on. In my case, emailing the president of FCA is actually what got the ball rolling. I obviously wasn’t expecting to hear back from him but the fact that someone pretty high up at corporate contacted me made my efforts worthwhile. Also, be persistent but don’t be rude or irate. Being polite goes a long way I found. I hope this information is useful for anyone experiencing the same problem that I did.

I am having same annoying issue with my 2018 4 door JL Sport Unlimited as well. I took it to the dealer and they are consistently telling me it is normal for soft top to make that kind of noise when I took dealer mechanic to the road. I am just abt., had it with the noise.
Can you share the contact info of FCA whom you have contacted?

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