Waderman
Member
- Thread starter
- #1
This post is a follow-up to one I did a couple of weeks ago regarding an annoying wind noise coming from the base of the a pillar on my 2019 Rubicon (2dr hard top). I took the vehicle in and the dealership worked on it for two days. The service department manager told me they couldn’t fix it, there was nothing more they could do, and the noise was normal. I knew the noise wasn’t normal because it wasn’t making it from the passenger side “a pillar” and it was a very distinct vibrating type wind noise, not normal wind noise. I proceeded to email the general manager of the dealership group, the owner of the dealership group, and the president of FCA. In a couple of days someone from FCA corporate got back to me, not a normal jeep customer service individual, but somebody much higher up. Things then started happening rapidly. The dealership got in touch with me to tell me that a Jeep engineer was coming into town to personally work on the vehicle. After a day working on it, they fixed it. The noise is totally gone. They did several things to fix it and the vehicle actually has a star case number assigned to it. I don’t know the number but if anyone is having the same problem, it’s documented so when you take the vehicle in your dealership can reference it. The moral of the story is, if you’re having an issue and the dealership can’t or doesn’t want to resolve it, don’t take no for an answer. If someone tells you no, go to his boss. If that individual says no, go to his boss, and so on and so on. In my case, emailing the president of FCA is actually what got the ball rolling. I obviously wasn’t expecting to hear back from him but the fact that someone pretty high up at corporate contacted me made my efforts worthwhile. Also, be persistent but don’t be rude or irate. Being polite goes a long way I found. I hope this information is useful for anyone experiencing the same problem that I did.
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