TSB 08-037-19 REV. B Rear Window Defroster Inoperable, Wire Hanging From The Back Glass

[californiajeeping]

08-037-19 REV. B Rear Window Defroster Inoperable, Wire Hanging From The Back Glass - July 24, 2019

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[Dkretden]

So, they finally found a fix that can be done without replacing the whole rear window?

 

[jeepingib]

It's about time they address this instead of replacing the back glass

 

[GregMG79]

I waited 3 months while my dealer had to get the glass that was on back ordered. Happy next time will be a quicker fix.

 

[TrailBadger]

My local dealer utilized this method only to have the wire disconnect yet again a week after the repair attempt. Going back to have the back glass replaced given this interim fix failed to remedy the issue.

 

[cball508]

I'm on my 3rd glass in 12,000 miles! Hopefully the third time is the charm lol. Seriously though, $1600 each replacement...ouch!

 

[JeepCares]

My local dealer utilized this method only to have the wire disconnect yet again a week after the repair attempt. Going back to have the back glass replaced given this interim fix failed to remedy the issue.

Hi TrailBadger,
We're sorry to hear about your experience. If you need any assistance while working with your dealer to address this, please send our team a private message!
Alex
Jeep Social Care Specialist

 

[acacia052]

I have 5400 miles on my JL. I would assume this is covered under warranty correct?

 

[FirecrackerRedJLU]

The epoxy method is a joke and success rate isn’t very high

 

[Slowpoke]

This happened to the JK too.

 

[JeepCares]

I have 5400 miles on my JL. I would assume this is covered under warranty correct?

Hi Jay,
We're sorry to learn that you have also experienced this. As mentioned to your fellow forum members, if you need any additional assistance while working with your dealer to address this, please send our team a private message!
Alex
Jeep Social Care Specialist

 

[Nicor]

Lol...mine broke a week after I got the Jeep, a year ago...is still hanging there.
The dealer ordered a window, took them two months to get. Funny enough, they called while I was out of the country for two weeks (I couldn't get VM) and they send the parts back
I will check in with them again.

 

[The Acme Company]

Dropped mine off last Wednesday and they replaced the glass by Monday afternoon.

 

[JeepCares]

Lol...mine broke a week after I got the Jeep, a year ago...is still hanging there.
The dealer ordered a window, took them two months to get. Funny enough, they called while I was out of the country for two weeks (I couldn't get VM) and they send the parts back
I will check in with them again.

Hi Nico,
We would be happy to see if there is anything we can do on our end to assist. If you plan on continuing to work with your dealer, please send our team a private message.
Alex
Jeep Social Care Specialist

 

[Bingy]

Hi Nico,
We would be happy to see if there is anything we can do on our end to assist. If you plan on continuing to work with your dealer, please send our team a private message.
Alex
Jeep Social Care Specialist

Typical "we're sorry" for every little stupid issue this jeep has. The quality is crap.

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