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Loose steering feels like it has play and drifts

TravisRogers

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My parents just rented a JL Sahara on vacation and took it back after two days of “not being able to get it to drive straight.” They ended up with a Ford Escape and said, after the Jeep, it drove like a dream. That’s embarrassing.
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Darlene
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Jeep needs to buyback your JL period. Why should you have to take a loss due to them selling a defective product. I'm in a similar mindset too. If I could sell mine back I would. I've wanted a Jeep for years and finally bought one only to get one that you can't even relax when driving. The V41 damper actually helped mine to have less wander but the steering has still got way too much play in it. Back to the dealer I go...
 

Kyanche

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If they would have said with direct hydraulic steering, problem solved.
Seriously. Although from what I gather the aluminum steering box is the real problem. Putting gas mileage and weight savings above safety in such a critical component is asinine. They don’t even do that on rockets.
 

Vezfly

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Any info on AF steering box, I got the AE but this thing still drives like junk. Wonder who is going to start a class action, it’s only a matter of time before this issue will kill people if it hasn’t done so already ...
 

californiajeeping

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Has anyone compared the 2018 JK vs 2018 JL trade-in value % difference? I wonder if the JL has the same or less trade in percentage as the JK.
 

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Kyanche

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Has anyone compared the 2018 JK vs 2018 JL trade-in value % difference? I wonder if the JL has the same or less trade in percentage as the JK.
The weld issue of the JLs was in the news, but I haven't seen anything about the steering, so I doubt that's hurting resale any. Right now resale on JKs is pretty good because the price on new JLs is pretty steep. That does anchor things.

Here's a post from 2013 - take a look at that and then try running a quote on carvana or KBB to get an idea what the resale would look like on an old one vs a new one.

https://www.wranglerforum.com/f274/2014-wrangler-prices-paid-258292.html

I think what could happen with the JL is what happened with Volkswagens in the mid 2000s. They tried to go upmarket and make them super fancy, and predictably, nobody bought them. They ended up splitting the euro designs from the US designs and went with cheaper models to compete with the stuff here. My guess is they'll eventually have to make a cheaper Wrangler. Just a guess, though.
 

brettJLg

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Jeep needs to buyback your JL period. Why should you have to take a loss due to them selling a defective product. I'm in a similar mindset too. If I could sell mine back I would. I've wanted a Jeep for years and finally bought one only to get one that you can't even relax when driving. The V41 damper actually helped mine to have less wander but the steering has still got way too much play in it. Back to the dealer I go...
The problem is that all of these Jeep dealers no longer offer loaners, so I can’t really deal with having my car there for weeks at a time. No one wants to take you seriously at the dealer, and as a small business owner, I need my vehicle.

The amount of red tape from Jeep corporate is hilarious. I have literally given bad reviews out the wazoo and will get an email from “pro-active team” which when you call, immediately transfers me to the dealer! What a friggin joke!! I absolutely cringe when I hear people talk about the JL or the Gladiator because these poor people have no idea that one of the most simple functions of the vehicle is terrible. I’ve owned about 19 different vehicles and have dealt with dealers from foreign to domestic and this by far has been the biggest pain in the ass.

For what it’s worth, my JKUR was used to do a round trip 400 mile highway journey for years and besides the characteristics of a rolling box, was live able. This thing, is absolutely trash and I still won’t let my wife drive it in fear that she freaks out with the death wobble. In the few times she’s driven it she’s commented how difficult it is to keep on the road - after loving taking my JK whenever she got the chance!

Since no one competent and Jeep seems to care, I will continue to give them bad reviews or caution anyone I know, hear, or see to not touch one with a 10 foot pole.
 

Rdmitch

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While the dealer may not offer you a loaner, FCA can approve a paid for loaner or rental for
you while your in for repair. I have never paid for one when mine has been in for service

I understand the Jeep cares is initially laughable from their canned replies on this board,
But ask them to elevate the case to a tech rep and talk to them in a civil manner.
They will call the dealer on your behalf and help oversee your case.
In the past when I ran into a brick wall with the dealer, Jeep authorized track bars, steering box and a loaner which got me to “drivable”. Now they are helping with the v41 update and were able to get the hard to obtain part expedited for me and are looking into the newer series steering box. I go in for this evaluation this coming week. And yes, they have a loaner for me.

It’s a crappy process to fix a problem that none of us should even have to deal with. Changing the steering from hydraulic to electronic was a bad move. There are even retrofit kits to switch it back as aftermarket parts for the JL. Very costly to buy and install.
I love the Jeep and want it to steer right and safely and am just not willing to give up the battle.....yet.
 

tk2fast

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I totally agree that most of the Jeep dealers are alienating their customers with their apathetic attitude from the start and then many of the techs that do the actual repairs don't care.

Here is what I have done so far on my 2018 JLU and now drives in an acceptable manner. This is not my first Jeep as I have owned a TJ, XJ and driven a JK. When I say it drives acceptable, I would say it's now just as good a JK, better than my XJ. I still have a small amount of "play" in my gearbox but all else is tops.
  • Check the obvious: Torque values on ball joints and misc steering components.
  • Toe set to 0.34 total.
  • Installed Rough Country 2.5" suspension lift ($450).
  • Added Rancho geometry brackets ($175) that did two things; first, kept the lower control arms horizontal which keeps driveability tops and two, increased my caster form 5 to 7, that helped greatly to eliminating the wandering.
  • Replaced tires with 285/70/17 (33").
  • Replaced the Mopar tubular track bar with a Rough Country SOLID track bar ($150). The replacement track bar that Mopar is offering has improved bushings but is still tubular and does flex.
The 2.5" lift is not necessary but allowed me to achieve a minor lift and add geometry brackets, increasing caster from 5 to 7. If not wanting a lift then adjustable upper or lower control arms would be a choice to add more caster.

Yes, steering box still has some play but it's a crapshoot getting a good replacement gearbox as I could wind up with one that is worse. I believe the Chinese gearboxes are inconsistent in their tolerances, hence the variation in steering dead zones on many JL's.

It's a shame that some new JL's have such a complex set of steering issues, which in turn is tarnishing the brand.
It is hard to believe that none of these issues were discovered pre-production during testing. Is part of the problem here the pre-production test units are "custom" built to much closer specs, versus production units that have clearly shown a "sloppiness." Add the "sloppy" manufacturing to the list of revised parts so far and it becomes somewhat apparent the issues we are seeing.

Seems like there is no one fix for this but a combination. I chose what I did based on reading everything I could find on the problem along with confirmation from other sources and my local mechanic.

Hope this helps as it's solved 95% of my issues.

Cheers...

Update 10/1/2019:
After putting several hundred more miles after my changes I must say it is fun to drive now.
-- Servere wandering is gone and drives "normal" for a Jeep. A tad better than the 2017 JKU I drove.
-- Steering play is acceptable ...not great, but good to a point I don't need to constantly be reminded about it.
 
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TDS

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the Allen head adjuster screw is set with red loctite, if you don't apply heat to it prior to attempting to turn you risk stripping the head. folks contemplating this adjustment should scroll back at least to February timeframe for additional info.
Yes, if does not break lose don't force it, proper tools help, maybe heat too.

It’s highly recommended NOT to try this. Many have sheared off the nut and had huge repair bills from it. According to FCA it’s also not supposed to be adjustable.
If you shear off the nut you did something completely wrong. Also FCA says that it is not to be adjusted, they also say it is set from the factory and correct, they also there was no death wobble, there is no lose or wandering steering, the auto button on the air works fine, no problem with the Uconnect and on and on

Totally agree and it really does not take the "play" out but rather tightens the lash tolerance, making the steering feel like it has less play but in reality it's just tightening it. If you go too far you will see the steering will not return to center on it's own because the lash adjustment is too tight. Then you have to back it out again to free it up. It was exactly the same on my XJ.
Don't usually resopnd to people that don't know exactly what they are saying but you are wrong and miss leading the member that asked me how I did it. You are correct it adjusts the lash tolerance as you stated, however what it doing is not just a sensation on being tighter. It is no different then adjusting lash in diff gears, if the diff gears are to lose you can move the tires back and forth with play before the driveline catches, no different the shaft that connects the gearbox to the steering wheel. If you would like to test the theory loosen the adjustment nut the wrong way, turn the steering wheel and watch the wheels not turn.
 

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tk2fast

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Yes, if does not break lose don't force it, proper tools help, maybe heat too.



If you shear off the nut you did something completely wrong. Also FCA says that it is not to be adjusted, they also say it is set from the factory and correct, they also there was no death wobble, there is no lose or wandering steering, the auto button on the air works fine, no problem with the Uconnect and on and on



Don't usually resopnd to people that don't know exactly what they are saying but you are wrong and miss leading the member that asked me how I did it. You are correct it adjusts the lash tolerance as you stated, however what it doing is not just a sensation on being tighter. It is no different then adjusting lash in diff gears, if the diff gears are to lose you can move the tires back and forth with play before the driveline catches, no different the shaft that connects the gearbox to the steering wheel. If you would like to test the theory loosen the adjustment nut the wrong way, turn the steering wheel and watch the wheels not turn.
You must have had a bad day Travis. I was stating what my experience was as I was just trying to help. After owning an XJ for many years and replacing two gearboxes when tightening the lash, it tightened the tolerance but still had "play" in the wheel. If tightened too far the steering wheel would not return to center. This is per the mechanic I used, which has been in business for decades and definitely knows what he is doing.
If the gearbox on the JL's is different then I'm wrong. Everyone has an opinion Travis... that does not mean they are purposely misleading a member. Why is it the FCA engineers don't recommend adjusting it and why do most dealers just replace the box? Oh, I know you disagree with FCA because they don't know what they are talking about either.
 

TDS

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You must have had a bad day Travis. I was stating what my experience was as I was just trying to help. After owning an XJ for many years and replacing two gearboxes when tightening the lash, it tightened the tolerance but still had "play" in the wheel. If tightened too far the steering wheel would not return to center. This is per the mechanic I used, which has been in business for decades and definitely knows what he is doing.
If the gearbox on the JL's is different then I'm wrong. Everyone has an opinion Travis... that does not mean they are purposely misleading a member. Why is it the FCA engineers don't recommend adjusting it and why do most dealers just replace the box? Oh, I know you disagree with FCA because they don't know what they are talking about either.
FCA would never suggest we do adust anything that leads to the conclusion of a defective part, most dealers will swap the gear box because they get paid by FCA to do so, just like any other warranty issue, it is a profit, your local dealer ain't floating the cost so why wouldn't they, and we agree, FCA does not know what they are talking about, they only talk through lawyers.
 

kobejo34

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FCA would never suggest we do adust anything that leads to the conclusion of a defective part, most dealers will swap the gear box because they get paid by FCA to do so, just like any other warranty issue, it is a profit, your local dealer ain't floating the cost so why wouldn't they, and we agree, FCA does not know what they are talking about, they only talk through lawyers.
FCA does however make a good slick track go kart with their steering design
 

Kyanche

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While the dealer may not offer you a loaner, FCA can approve a paid for loaner or rental for
you while your in for repair.
lol, I'm remembering when I brought my JK in for the airbag recall and another warranty issue. I dropped it off Saturday. They were like "ok you're good to go. Just leave it there with the keys inside." me: "uhhh.... can I get a ride home?" them: "We don't do that on saturdays."

Their CS makes home depot look incredible. lol.
 

Rdmitch

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lol, I'm remembering when I brought my JK in for the airbag recall and another warranty issue. I dropped it off Saturday. They were like "ok you're good to go. Just leave it there with the keys inside." me: "uhhh.... can I get a ride home?" them: "We don't do that on saturdays."

Their CS makes home depot look incredible. lol.

I guess it’s Uber for you.
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