californiajeeping
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- Joined
- Feb 1, 2019
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- JLUR
Hopefully your new RAM Laramie never needs service. Otherwise, you will still have to deal with the same last place dealership clowns that are clueless. JD Power survey below shows Ram is even lower than Jeep in customer satisfaction.Well I am writing to share my final experience and my AE installed Steering Box. I was one of the first few that had the loose steering saga from the beginning. I vowed to stay in the run till the end. I had a awesome service manager at my purchase dealership. Well he was fired for some unknown reason. All the work he helped get fixed on my JL. Then the AE box came out. But then I started having the drivers door creaking noise. Y'll just wait. This is where the sub frame inside the door has come unglued from the inner door panel. The only fix is to replace the door and have it painted. Or attempted.
So I took my JL to a different local dealer. I printed everything up. Showed them pictures and videos. Even had corporate contact them from the prior repairs and steering box promise. 7 days later they did the V41 and a door check. I was pissed. plus I had a shitty smelly rental car. They said they would get the regional tech involved but possibly another 7 days. I asked for a better rental. They gave my a 2019 Ram. Oh my goodness. Y'll have no idea what perfect steering is like. The new Rams drive like a Cadillac. No lie. Unbelievable. It drove better than our Tahoe.
Regional Guy drives my Jeep and says there is nothing wrong with it. And apparently notes were missing from the FCA engineers who came and tested my JL last year and the prior dealership promises even corporate. Luckily I kept that info. After a huge pissing contest corporate agreed to put the AE box in. But the dealer called stating that was all they were going to do, They would not do the door replacement and the steering box was the last repair they were going to do to my JL and any future repairs that I needed to take my Jeep to a different dealer. Yup, Not Shit!!!
So that was it. That was my final straw.
I found a gorgeous 2019 Ram Laramie in Kernersville, NC even talked to the trade in manager explaining my door issue. My new truck will be delivered on Monday. I had to come out of pocket $4900 but I walk away with a brand new Ram with a MSRP a few hundred more than my JL cost.
Corporate did assist some with the trade.
So that is it folks. I am done. When someone decides to do a class action, look me up. I'll join you.
PS. How is the AE ? I had complete zero resistance about 1 inch in my steering. Even with the Jeep turned off. That is now gone. But there is still some slop on the highway. Nothing like it was before. The AE did make a difference, But until FCA truly redesigns the JL steering box, it will never be like it should be.
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