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Steps on how to reset JL uConnect 4 system

rickwhois

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i upgraded fro uconnect 3 to uconnect 4 (5inch display to 7 inch). I want to get into dealer mode so i can see what version of the software is currently installed on the radio. Since I dont have the AC Control Panel with the Hot/Cold buttons I cant seem to find a way to get into dealer mode. Does anyone know a workaround?
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EngenZerO

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I and Uconnect lockup on me and freeze. Wouldn’t respond to any touch input and stayed on when power to car was off.

I pulled fuse F97 for a total reboot/reset. Waited for 5 mins plugged it back in. This is when things got scary upon power up I got the most bare bones Uconnect interface ever. Lost all apps and such. After 10 minutes I turned the car on and off and luckily all apps and stuff came back. I’d use this as last ditch effort. Proceed with caution too. I don’t know how my apps got reloaded.
 

Bandana

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The engine doesn't have to be running but the ignition button must be in "Run" mode. Press front defrost and temp up and down buttons at the same time for 7 seconds to get to the dealer menu.
I was able to access this dealer menu, but did not see an option to reset my UConnect. I have been unable to use apple car play for over a week now...
 

memilum

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Not that anyone would want to pay $300 just for this feature, but the Tazer JL can reboot UConnect very easily. If you want/need its other features it’s a great mod. I love mine.
What is this? How do you get it?
 

porkchop

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The dealer has an update on this.
 

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OldGuyNewJeep

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Stuweeks

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Just started an 8 hour beach trip with 2 dogs in the back and my Uconnect is frozen. No music, no Navigation. Called Jeep customer service and reset instructions didn’t work. Now I’m at the dealership being treated like they don’t care that I’m here. They tried to refer me back to the 1-800 number. Btw this is my second JLUR. After they had to buy back my last one after it stalled on the highway on the drive home from the dealership.

I had Uconnect updated last week at the dealership while they were trying to figure out why I get standing water in my passenger floor anytime it rains. Why are the JL such POS for what I paid. I get better service at Chick-fil-a on a $6 sandwich than I do spending $60k on a Jeep.

@JeepCares why is Jeep treating their customers so poorly a pattern?
 
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JeepCares

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Just started an 8 hour beach trip with 2 dogs in the back and my Uconnect is frozen. No music, no Navigation. Called Jeep customer service and reset instructions didn’t work. Now I’m at the dealership being treated like they don’t care that I’m here. They tried to refer me back to the 1-800 number. Btw this is my second JLUR. After they had to buy back my last one after it stalled on the highway on the drive home from the dealership.

I had Uconnect updated last week at the dealership while they were trying to figure out why I get standing water in my passenger floor anytime it rains. Why are the JL such POS for what I paid. I get better service at Chick-fil-a on a $6 sandwich than I do spending $60k on a Jeep.

@JeepCares why is Jeep treating their customers so poorly a pattern?
@Stuweeks,

I am terribly sorry to hear that you are having difficulties with your infotainment system. I understand your frustrations, and I would like to offer assistance while your Jeep is in service. Please send our team a private message with your VIN, mileage, and dealer.

Darlene
Jeep Social Care Specialist
 

Mikejd1

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Does anyone have an updated way to do a full reboot? The instructions on the first post do not work for me. Something seems off. Wrangler Jl 2019.
 

CRAM

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I have been having trouble with GPS and Apple CarPlay recently. Coming from the tech industry I looked around the internet on how to reset uConnect. Turns out there are many uConnect reset procedures depending on the model. I got off the phone with uConnect this morning and would like to confirm it for the community with this same question.

Steps:
1. While the vehicle is on and running on the steering wheel, hold down the voice command and green phone buttons for 30 seconds
2. Let go of the buttons and turn the vehicle off
3. Once the uConnect display is completely off (black screen) open the driver door
4. Close the driver door and turn vehicle on and running

Thank you for that info. Works like a champ!
 

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chris4prez

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Does a reboot cause you to loose settings or would it be considered the same thing as a reset?
 
 



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