people who've dealt w/ buy back step inside

[Chuckandjennr]

This whole process is confusing me. I have a buyback started, and stericycle said I can do a replacement or a straight buyback. If replacement order is placed it is straight MSRP. I Am not able to negotiate a better price (Like 6% below invoice) and must pay full MSRP with no rebate allowed. This would make any new order cost more than my 2019 as I did not pay MSRP. If I do a buyback and take a check it is faster, but then it is on me to go and make a new order. Is that really how it works where if I do a replacement order it is 100% MSRP to be paid, but if I take a refund I can then go and order whatever I want at the best rate I can get? I don't want to be without a Jeep all summer again, so really hoping to keep mine until my new one is in and that's why I was leaning to a replacement order. If I just take the cash, I will have to turn in my 2019 to get the check then will have to place a new order. Then will need to wait. If I do go that route I will 100% be getting a 2020, and that means I will be waiting longer. May have to buy a used LJ or JKU to get me by if that's the case.

The process seems a little less than clear to me, so I am hooping I misunderstood. With that said, Jeep (FCA) has been great to work with so far and I have no complaints from them. However time will tell about the Stericycle process. This is all new to me.

Mine is MSRP to MSRP to include all fees, tax, tag, title etc. So unless you paid MSRP on the first one, you get the sale price plus the MSRP, then you also get whatever you have already paid off on your current vehicle. I did the math on mine and I'm better off doing the buy back vice the cash - plus I get to keep on driving it while I go through the process. the GSM at the dealer told me to let him worry about the MSRP of the new vehicle. No idea what that means, but OK - I'll play the game and order one should they not be able work something out with FCA.

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[MeanPeachMojito]

Can anyone tell me how to find out who the regional rep is?

 

[Chuckandjennr]

Can anyone tell me how to find out who the regional rep is?

I called Jeep customer service and opened a claim with them first, then sent a certified letter when the 3rd attempt didn't work. Once they acknowledged the letter I called back and they gave me the number - my rep was great and was all about making things right. They were well aware of my issues and had options for resolution. Paperwork and contact from Stericycle was in less than a week.

my delay in this whole thing is the dealer.. they suck, even had the Stericycle rep on the phone as they gave me some BS line about needing paper work from FCA and Stericycle before they could order my new jeep... have to go back next Tuesday to have it ordered and get the Vehicle Order Number for Stericycle - who said there is no paperwork needed for the order, Stericycle pulls the info from the same system the dealer enters it in.

 

[MeanPeachMojito]

I called Jeep customer service and opened a claim with them first, then sent a certified letter when the 3rd attempt didn't work. Once they acknowledged the letter I called back and they gave me the number - my rep was great and was all about making things right. They were well aware of my issues and had options for resolution. Paperwork and contact from Stericycle was in less than a week.

my delay in this whole thing is the dealer.. they suck, even had the Stericycle rep on the phone as they gave me some BS line about needing paper work from FCA and Stericycle before they could order my new jeep... have to go back next Tuesday to have it ordered and get the Vehicle Order Number for Stericycle - who said there is no paperwork needed for the order, Stericycle pulls the info from the same system the dealer enters it in.

I already have Jeep involved and a case was started at first issue. My problem is currently that the Jeep rep who is handling my case (via jeepcares) can only do so much. My dealership mechanics can only do what FCA tells them to do and the dealership GM told us he would contact the higher ups at Jeep when we visited for the 5th time and told him we were done. I assume he was referring to the RCSM, but after a full week of them trying to fix the issue, I have not heard a word from any RCSM. I want to know who this person is so I can reach out directly. I’m starting to believe he wasn’t contacted by the dealership GM. I’m assured by the GM that my case is at the highest level right now, being handled in the way/order everything needs to be handled. It’s just that he’s a car dealership GM and I only trust him as far as I can throw him. I want names and contact info and wondered if there’s a way to find out by going around the GM. My low totem pole case manager told me she doesn’t have that info.

 

[Capt-Zoom]

Can anyone tell me how to find out who the regional rep is?

Easiest way is to get a gm to tell you and put you in contact.

 

[Capt-Zoom]

I already have Jeep involved and a case was started at first issue. My problem is currently that the Jeep rep who is handling my case (via jeepcares) can only do so much. My dealership mechanics can only do what FCA tells them to do and the dealership GM told us he would contact the higher ups at Jeep when we visited for the 5th time and told him we were done. I assume he was referring to the RCSM, but after a full week of them trying to fix the issue, I have not heard a word from any RCSM. I want to know who this person is so I can reach out directly. I’m starting to believe he wasn’t contacted by the dealership GM. I’m assured by the GM that my case is at the highest level right now, being handled in the way/order everything needs to be handled. It’s just that he’s a car dealership GM and I only trust him as far as I can throw him. I want names and contact info and wondered if there’s a way to find out by going around the GM. My low totem pole case manager told me she doesn’t have that info.

RCSM should contact you in a day or two if your gm actually contacted him. Call the next closest dealer and ask their gm. Throw your current dealer under the bus if you have to

Buybacks are typically MSRP to msrp but your rcsm can offset the extra costs to you if they choose to

 

[Punkindave]

I never had any direct contact with a regional manager, she dealt directly with the GM at the dealership. The first contact I had that confirmed the buyback was from Stericycle after being told by the dealer that the regional rep approved/submitted the case. Buyback was then completed within a week (I chose a new one off the lot at the same dealership).

 

[Chuckandjennr]

*UPDATE* The saga continues with the dealer... So today, 25 days from the offer from Stericycle I get passed to yet another Sales Manger - GSM is out but this guy will help me...
To catch you up last Wednesday I was told to come in on Tuesday and that by noon Tuesday (today 28 MAY) my vehicle would be ordered. Well you guessed it, THEY LIED... as of 4:30 I was sitting at the dealership with another person helping me to get a VON and again they were overly helpful but couldn't order the vehicle without the GSM approval, because they needed paperwork from FCA - Once again I got Stericycle on the phone and once again they were told no paperwork, just the VON. Sales Manager calls the GSM and puts me on the phone with him- GSM finally admits he's fighting with FCA on the holdback for the ordered vehicle, nothing to do with me, but he's not ordering it until he get the hold back and that I can go to any dealer around here if I want and they'll start this all over again and do the same thing. He said he's not losing money on the buyback, which I'm at a total loss for as how is he losing anything.
Said give him two days and he will have what he needs and it will benefit me, umm like how, you'll finally order my vehicle???
Only bonus is that the Stericycle rep CC me on the dealer packet so now I have all the cards (not that he was holding anything he hadn't already explained) but I do see where FCA tells the dealer you get $300 flat fee and the rest is corporate, and the dealer has to work the financing via collateral swap or by finding new comparable financing.
SO I'll give the GSM two days and then I think its time to buy a giant lemon for the top of my Jeep and park it across the street happily handing out my story to anyone who cares to listen.

 

[Chuckandjennr]

Finally there is a light at the end of the tunnel. Stericycle put me in touch with a new dealer about 14 days ago and my new JLUR arrived today exactly as I ordered it. Now have to wait for the payoff and the title and I will be in my replacement vehicle.

 

[GhostDivers]

Just completed my buyback and I got every penny back for my parts I had a receipt for. Couple companies sent me receipts I didn’t have too. Process takes like 6-8 weeks but worked out for me. They were fair the price of new one and I added few things to mine. They didn’t make me pay for mileage on old one either. Try get that will save you money. Good luck

Hey @Oscar16 , did you get a cash out/cut you a check or did you go the MSRP to MSRP replacement route?

 

[Oscar16]

Hey @Oscar16 , did you get a cash out/cut you a check or did you go the MSRP to MSRP replacement route?

I got a replacement 2019. Didn’t ask about how money works. Sorry. Got all money back for parts I had put into it. Have to have receipts though.

 

[Willcbooth]

So anyone going through the buyback...were you kept in a loaner/rental during the process? Mine is in the shop for its 51st day total today. Yesterday I received a call from an FCA Resolution Specialist that is local and I’m thinking I might be headed this direction. I was unable to talk to her due to meetings, so hopefully I find out something soon.

 

[Chuckandjennr]

So anyone going through the buyback...were you kept in a loaner/rental during the process? Mine is in the shop for its 51st day total today. Yesterday I received a call from an FCA Resolution Specialist that is local and I’m thinking I might be headed this direction. I was unable to talk to her due to meetings, so hopefully I find out something soon.

I was kept in my vehicle. You pay for miles that you use, but only to the point you first reported the problem. If you've got 51 days in the shop, I'm pretty sure that will meet the lemon law requirements in your state - you should fill out the card in the glovebox and send it in via registered mail along with a letter detailing the issues you've had and notifying them you want a buyback.

 

[Willcbooth]

I was kept in my vehicle. You pay for miles that you use, but only to the point you first reported the problem. If you've got 51 days in the shop, I'm pretty sure that will meet the lemon law requirements in your state - you should fill out the card in the glovebox and send it in via registered mail along with a letter detailing the issues you've had and notifying them you want a buyback.

I wouldn’t be able to use my vehicle...the power steering completely shuts off randomly. Got the Jeep back on Tuesday and 3 hours later it was being towed back to the dealer. I will be inquiring about buyback with the Resolution agent that I spoke to on Monday. Love the Jeep, but I don’t trust that it will ever be fixed.

 

[Punkindave]

I never had any direct contact with a regional manager, she dealt directly with the GM at the dealership. The first contact I had that confirmed the buyback was from Stericycle after being told by the dealer that the regional rep approved/submitted the case. Buyback was then completed within a week (I chose a new one off the lot at the same dealership).

Mine was the same, no direct contact with the regional rep. the dealer handled everything.

I got a replacement 2019. Didn’t ask about how money works. Sorry. Got all money back for parts I had put into it. Have to have receipts though.

Same here, had a few accessory purchases k only had it for 22 days) fully reimbursed along with 2 loan payments.

So anyone going through the buyback...were you kept in a loaner/rental during the process? Mine is in the shop for its 51st day total today. Yesterday I received a call from an FCA Resolution Specialist that is local and I’m thinking I might be headed this direction. I was unable to talk to her due to meetings, so hopefully I find out something soon.

Loaner for the entire time fully paid for. A Compass and a Renagade..

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