Jeep cares... They really do!

[Jimmy_jak]

I just got off the phone with Chrysler. They called me about an upcoming appointment at my local dealership. I bought a 2019 jlu sport s and have the random warm air conditioning, and the bad steering issues.

my appointment was to address those as well as get an oil change and tire rotation. I sent an email to Jeep cares here on this forum regarding the issues and they sent a request for more details.

Today I get a call, they're escalating the case, Whatever that means... and supposedly on Monday he will call and speak to the service department as well when we drop off our vehicle.

Never had a manufacturer call me before about getting a vehicle taken care of. Hopefully we'll end up being a good situation. I just wanted to share.

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[cns721]

I don't mean to rain on your parade or anything but just wanted to post my experience.

I reached out to @JeepCares before I brought in my Jeep for the third time to fix the steering issue. The case specialist called me the day before to confirm the appointment and assured me that the issue will be fixed. Dropped off my Jeep the next day, got a call back from the dealer after 1.5 hours saying my Jeep is ready to be picked up. They said there were no issues and will not be doing anything. The case specialist calls me a week and half later to let me know the case was closed since the dealer did not find anything. I started to question her if they reviewed some of the TSBs and suspension parts, she stopped me and said she doesn't know what a track bar was. That already tells me that they don't actually work with the dealer to get to the bottom of the issue.

TLDR; they're just regular customer service reps making it seem like they're doing all they can do to help you. Instead, they just side with whatever the dealer says.

 

[spurly]

have the random warm air conditioning

Explain...


My AC works just fine but I've noticed on mine that when I have the AC off and temperature set to LO, the fan blows warm air even when it's 50 degrees out. Or does your AC not actually work?

 

[bem1]

I agree with @cns721 jeepcares are borderline customer service reps. They have been extremely unhelpful for the times I've reached out to them.

 

[mwilk012]

Explain...


My AC works just fine but I've noticed on mine that when I have the AC off and temperature set to LO, the fan blows warm air even when it's 50 degrees out. Or does your AC not actually work?

It’s a strange thing where the recirculating damper basically opens and dumps outside air straight into the footwells, it’s mostly noticeable on the passenger side.

 

[spurly]

It’s a strange thing where the recirculating damper basically opens and dumps outside air straight into the footwells, it’s mostly noticeable on the passenger side.

I've never sat in the passenger seat so I had no idea this was an issue. Now I'm curious.

 

[Killed by Death]

All dealerships are independently owned, not just Jeep. Manufactures can't force them to repair anything. You are at the mercy of the dealer you choose.

 

[Hayseed_JLUR]

They have gone above and beyond to help me with a problem and reimburse me (within 2 weeks) for an issue the dealer would not help and I had paid out of pocket. Kudos to the reps.

 

[mtnbikeracer76]

All dealerships are independently owned, not just Jeep. Manufactures can't force them to repair anything. You are at the mercy of the dealer you choose.

Actually the manufacturer can force a dealership to make a repair. I worked in the auto industry as both a tech and as a service manager/writer for over 14 years. I've dealt with the manufacturer directly many times, where they would tell us what repairs to make.

 

[Killed by Death]

Actually the manufacturer can force a dealership to make a repair. I worked in the auto industry as both a tech and as a service manager/writer for over 14 years. I've dealt with the manufacturer directly many times, where they would tell us what repairs to make.

I didn't say manufactures don't help or tell dealers what repairs to make. But dealers don't HAVE to comply. They could shut the dealer down but I've never seen it. I have seen customers thrown out of dealerships and banned. Kinda hard to have a vehicle fixed if you can't enter the property with it.

 

[mtnbikeracer76]

I didn't say manufactures don't help or tell dealers what repairs to make. But dealers don't HAVE to comply. They could shut the dealer down but I've never seen it. I have seen customers thrown out of dealerships and banned. Kinda hard to have a vehicle fixed if you can't enter the property with it.

Actually the manufacturer can make the dealership comply. Yes the dealership has a large say in what happens, but ultimately it comes down to the manufacturer, depending on the customer concern, especially with an escalated case.

 

[Jimmy_jak]

Explain...


My AC works just fine but I've noticed on mine that when I have the AC off and temperature set to LO, the fan blows warm air even when it's 50 degrees out. Or does your AC not actually work?

Basically when the AC is on recirculation we get outside air for around 3 minutes every so often.

 

[Killed by Death]

o

Actually the manufacturer can make the dealership comply. Yes the dealership has a large say in what happens, but ultimately it comes down to the manufacturer, depending on the customer concern, especially with an escalated case.

Obviously we will have to agree to disagree. We come from 2 different worlds as I was a cop for 24 years. I've banned and arrested people at dealerships for trespassing or disorderly conduct. They might get their vehicle fixed at a different dealership but warranty complaints are a civil issue. Individual privately owned dealerships can't be forced to do $hit from what I've seen. Any who, that's just my 2 cents and I have no intention of getting into a pissing contest. Might interfere with the beer buzz I'm about to get into

I'm also probably splitting hairs between issues with know and unknown fixes.

I'm out, hope everyone has a great weekend

 

[spurly]

Basically when the AC is on recirculation we get outside air for around 3 minutes every so often.

Thanks, I didn't know that. Now I'm going to have to look into and hope my so far perfect 2019 JLUR remains perfect.

 

[YarrrMatey]

The Jeep Care rep I had with my issue said the same thing that @He_Hate_Me_JL in regards to dealerships having the option to turn away service.

Jeep Care will help compensate for the time your vehicle was under service for a warranty item, but they cannot force the dealership to do anything. As frustrated as I was with the slow service and inconsistent update on the repair, the dealership could have turned my vehicle away and have me take it to another dealership.

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