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FCA - you have a liability issue with the LED indicator lights!

cosmokenney

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to the folks at FCA that read this forum, how do you think this is going to look if I get into an accident and the issue with these front indicator lights comes up!?
No disrespect, but FCA does not read this forum. They pay people (less than minimum wage) in the Philippines or India to log in as JeepCares and find posts that sound angry and reply to them with: ā€sorry you are having trouble with our product. If you'd like us to assist...ā€ which makes them sound engaged. But they aren't.
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WalkingJL

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Hey OP, are you just trying to get the Daytime Running Light portion of your fender lights to work? The dealer should have made the change to LED in the computer to get the turns to work. Also, you can make this change with a tazer or flashcal. The DRL light will work with the driving light setting on, and also the headlights on. I have a Sport S, and this is how mine is.

You cannot make the DRL work all the time as the setting is not in uconnect like the Rubicon and Sahara have. Allegidly tazer is going to make this available on a future update.
 
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willcasp

willcasp

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Hi willcasp,
I am sorry to hear about your experience. I have reached out to engineering regarding this, and they informed me that because your JLU Sport does not have all the necessary electrical equipment installed from the factory, your vehicle is not equipped to support this.
Alex
Jeep Social Care Specialist
@JeepCares and "Alex"

WOW. Here is the response that you should have sent...

Dear willcasp,

We are sorry that you are having issues with your genuine Mopar accessory kit 82215743AC. As you are aware, we fully test these kits to make sure that they work in a variety of Jeep configurations. It sounds like we need to take a further look at this specific scenario. Please PM me with your VIN number and any open case numbers you have on this issue. After you send me this information, you should hear back from our Mopar group within two business days.

We apologize for the inconvenience, and will work with you to get this resolved as quickly as possibl

Jeepcares

// helpful hit: follow up with the customer after two business days to make sure your Mopar division has followed up.

A few pointers:
1) Go check with another engineer, one that understands your products. My Jeep is obviously equipped to support this, as I can use a third party tool (Tazer JL) to adjust a setting in the computer, and it works.
2) Mopar brags about how these kits are tested to work. This is obviously an oversight. They need to adjust the accessory kit. Other accessory kits you (FCA, your parent company) sell have extra parts and documented computer settings to make sure they work in a variety of Jeep configurations that they support. The Mopar catalog that you included with my Jeep lists this kit as one that works in a 2018 JLU, and there is nothing in the catalog, instructions, or any other FCA documentation that says it does not work in my vehicle.
3) OWN YOUR BRAND AND CUSTOMER EXPERIENCE. I can understand and sympathize that Jeep is a different division under FCA than Mopar is. As a customer, I DON'T CARE. FCA says this should work in your vehicle. OWN THE PROBLEM!

Alex (
@JeepCares ), this posting is rather tone def, and shows all of us why Jeep's customer service ratings are in the toilet.
 
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willcasp

willcasp

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Dealers are independent of manufacturers, so FCA is not responsible for what a dealer does or does not do. The fact that a dealer installed the part does not implicate FCA in any way for modifications a dealer installs (whether or not it's a genuine Mopar part or accessory).

It would be reasonable to think that a Jeep dealer installing Mopar parts would be a sure thing. But again, the dealer is the only one responsible for the modification, not FCA.

No way in hades will FCA buy back the vehicle because you didn't purchase it the way you wanted it. If the dealer made promises or commitments regarding what could be added your case would be with the dealer.

I understand your frustration but it doesn't work the way you think it should. Not saying it's right (I've run into fighting with dealership more than once and the manufactures really won't get involved) but that's just how it is.

Seems you have 2 choices:
1. Put it back to stock so it works as is.
2. Get aftermarket programmer to make it work like you want it too.

But FCA bears no responsibility in this situation. If your dealer made false representations (saying this would work when in fact it can not), then they are the only ones who can rectify it. If they just did what you asked... well... then that's on you.
I refuse to let Jeep off the hook on this. You should not either. Letting them off the hook reinforces bad behavior. We paid a lot of money for these parts and accessories, they should be held accountable to make them work as they promise.

It is true that the dealer is independent from FCA. However, you are incorrect on a few points:
1) The accessories I had the dealer order and install were genuine Mopar accessories. Mopar is a division of FCA. Mopar states multiple times in the catalog about how the parts are guaranteed to work in the Jeep JLU. It is a 2018 catalog. I have a 2018 Jeep JLU.
2) No where in the catalog, instructions, or kit does it state anything about my Jeep not being supported.
3) Mopar actually warrantees parts differently if they are installed by a Mopar certified dealer (which mine is). They include reimbursement for labor costs up to $150/hr, amongst other items that are different if you install them yourself or have a non Mopar certified mechanic to the install.
4) I used a Tazer JL to make this work. Mopar forgot to include the computer codes in the kit so that the dealer can make them work. The dealer has not been successful in getting FCA to give them this code. The problem I run in to is when the dealer has to do an update to the computer, my front indicator lights are in a failure state until I can get around to updating them again. This is an inconvenience I would not have to deal with. Instead of saying "forget you guys, I fixed this for me".... I am driving FCA to fix this for everyone. FCA should be interested in doing this, as the vehicle as their practices make the vehicle unroadworthy at a federal level.
5) Other Mopar accessory kits that I have had the dealer install have all sorts of extra stuff such as wiring harness modifications, instructions to set the computer, etc to make sure the kit works in configurations that don't have that support from the factory. The LED headlight kit and AUX switch kits are two immediate examples.
5) Jeepcares is approaching this from a "this isn't the factory configuration, so we don't care"... and leaving me hanging. They should have passed this off to Mopar. They just left me hanging. Not good customer service from a group that is obviously created to protect the Jeep brand.
 
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JeepCares

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No disrespect, but FCA does not read this forum. They pay people (less than minimum wage) in the Philippines or India to log in as JeepCares and find posts that sound angry and reply to them with: ā€sorry you are having trouble with our product. If you'd like us to assist...ā€ which makes them sound engaged. But they aren't.
Hi cosmokenney,
We would like to take this opportunity to clarify who we are and why FCA decided to create our team. As Jeep Cares, we monitor this any many other forums to ensure our customer's are not alone when facing vehicle concerns. We have the ability to escalate cases to connect customers with a case specialist who will work with the customer and their dealer to assist throughout the repair process. We also track trends; meaning that when a new vehicle concern arises, we notify the appropriate parties to ensure they are aware. We are the eyes and ears of FCA in the virtual world. We are employees of FCA and, as our location states, we do work out of FCA U.S. Headquarters (Michigan). We hope this provides some clarification.
Jeep Social Care Team
 

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willcasp

willcasp

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No disrespect, but FCA does not read this forum. They pay people (less than minimum wage) in the Philippines or India to log in as JeepCares and find posts that sound angry and reply to them with: ā€sorry you are having trouble with our product. If you'd like us to assist...ā€ which makes them sound engaged. But they aren't.
I actually have evidence to the contrary on this, in that they are doing more than your describe!

I opened this specific case with Jeep a couple of weeks ago. I got an initial email and phone call. Then, nothing. I followed up with two emails and a phone call over the course of the week, and then nothing.

Last weekend, I made a post on another folder in this forum about the 8.4" display install that I did on my Jeep, swapping out the 7".

I got a call at 5:30AM Pacific time (my time) earlier this week. The Jeep representative wanted to talk about how my unsupported 8.4" radio installation was causing the problem with my LED indicators.

I encouraged him to try again, as the LED indicator issue started when they were installed, and my Jeep was still in the condition it was in when it left the factory.

So, not only does Jeep scan these forums, they figured out how to update my case with limited information.

I have no doubt that what you state about them using lower cost labor to scan these forums is true. Most companies do this exact thing that you describe.
 
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willcasp

willcasp

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Hey OP, are you just trying to get the Daytime Running Light portion of your fender lights to work? The dealer should have made the change to LED in the computer to get the turns to work. Also, you can make this change with a tazer or flashcal. The DRL light will work with the driving light setting on, and also the headlights on. I have a Sport S, and this is how mine is.

You cannot make the DRL work all the time as the setting is not in uconnect like the Rubicon and Sahara have. Allegidly tazer is going to make this available on a future update.
Thank you for the reply! I am using the Tazer JL to make the lights work, and the indicators will work after I set them with the Tazer JL.

I am helping my dealer help me to get this issue fixed, which is why I opened the case with Jeep.

The accessory kit does not include instructions on how to update the computer to enable the lights to work. As a result, the front indicator lights will fail until I can get around to updating the setting with the Tazer JL.

The dealer has opened an issue on this with Jeep, and Jeep is not providing the dealer with the code they need to set.

Mopar includes computer settings in other kits that need them, so this is an over site. Should be easy to fix. Jeep is being really tone def on this.
 

WalkingJL

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You may want to try another dealer as I've seen others have had success. Likely your dealer hasn't done this before. I skipped the dealer and just used a programmer, however I understand the frustration of the fact the dealer can't get their own off the shelf parts installed correctly.
 
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willcasp

willcasp

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You may want to try another dealer as I've seen others have had success. Likely your dealer hasn't done this before. I skipped the dealer and just used a programmer, however I understand the frustration of the fact the dealer can't get their own off the shelf parts installed correctly.
The dealers around here are another issue! On this specific issue, I find fault with FCA. The kit does not include everything it needs in order to make it work. FCA needs to fix that.

On the dealer front, I work for a large company. We have an internal Jeep forum, amongst all sorts of other outside special interest forums. As Douglas Adams said, bad news is the fastest thing in the universe. Apparently, all of the Jeep dealers in the area have really bad service departments. So bad, I hesitate to take the Jeep in for even warranty work!

So, this one, can't blame the dealer yet. There are reasons the dealer can't use a third party support tool. Imagine the fun they would have with FCA if they had to make a claim based on damage done by their application of a third party tool. The Mopar authorization ties their hands in a lot of ways.

btw - the fact that I need to go and purchase a third party tool to fix a problem that I should not be having is a bunch of BS.

I got the tool for more than just this... but the point is still correct.
 

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Jeepsterfreak

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The dealers around here are another issue! On this specific issue, I find fault with FCA. The kit does not include everything it needs in order to make it work. FCA needs to fix that.

On the dealer front, I work for a large company. We have an internal Jeep forum, amongst all sorts of other outside special interest forums. As Douglas Adams said, bad news is the fastest thing in the universe. Apparently, all of the Jeep dealers in the area have really bad service departments. So bad, I hesitate to take the Jeep in for even warranty work!

So, this one, can't blame the dealer yet. There are reasons the dealer can't use a third party support tool. Imagine the fun they would have with FCA if they had to make a claim based on damage done by their application of a third party tool. The Mopar authorization ties their hands in a lot of ways.

btw - the fact that I need to go and purchase a third party tool to fix a problem that I should not be having is a bunch of BS.

I got the tool for more than just this... but the point is still correct.
You do realize the mopar catalog has both LED and Halogen high line fenders listed?

82215743AC LED $545
82215742AC Halogen $545

You are asking your dealer/FCA/Mopar to make something work that may not be originally designed for. Not saying it canā€™t be done with proper programming/wiring (ie Halos), but the LED fenders should be plug and play for LED equipped vehicles and the Halogen fenders for Halogen equipped vehicles.
 

Dom

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I ordered Mopar kit 82215743AC from my local Jeep dealer and had them install the kit on my 2018 Wranger JLU with manual transmission. (Notice the closed loop here.. purchased a manufacturer supplied kit, supported for my vehicle, using factory trained technicians at a factory authorized facility)
From the first trip home, the front LED indicators failed. I am able to make them work again by setting the front fender LEDs to Yes using my Tazer JL. The dealer does not have a code, or any method to do this. The issue comes when I take my Jeep in for service. The dealer is troubleshooting an issue with installing the LED headlight kit on my jeep. As part of that process, they are updating computer settings. When they do this, the setting for the front LED indicators reverts back to "No" Basically, my LED front indicators get in to, and remain in a failed state until I get around to updating the configuration with the Tazer JL.

In case the problem is not clear, to the folks at FCA that read this forum, how do you think this is going to look if I get into an accident and the issue with these front indicator lights comes up!?

I reached out to Jeep Cares.. they told me to talk to my dealer. My dealer isn't getting far with FCA. Reading the forums here, other dealers are not getting far with FCA either.

This is really dumb. FCA must fix this. It makes ZERO sense that a third party device, an unsupported hack, can fix a settings issue and the dealer cannot.
I ordered Mopar kit 82215743AC from my local Jeep dealer and had them install the kit on my 2018 Wranger JLU with manual transmission. (Notice the closed loop here.. purchased a manufacturer supplied kit, supported for my vehicle, using factory trained technicians at a factory authorized facility)
From the first trip home, the front LED indicators failed. I am able to make them work again by setting the front fender LEDs to Yes using my Tazer JL. The dealer does not have a code, or any method to do this. The issue comes when I take my Jeep in for service. The dealer is troubleshooting an issue with installing the LED headlight kit on my jeep. As part of that process, they are updating computer settings. When they do this, the setting for the front LED indicators reverts back to "No" Basically, my LED front indicators get in to, and remain in a failed state until I get around to updating the configuration with the Tazer JL.

In case the problem is not clear, to the folks at FCA that read this forum, how do you think this is going to look if I get into an accident and the issue with these front indicator lights comes up!?

I reached out to Jeep Cares.. they told me to talk to my dealer. My dealer isn't getting far with FCA. Reading the forums here, other dealers are not getting far with FCA either.

This is really dumb. FCA must fix this. It makes ZERO sense that a third party device, an unsupported hack, can fix a settings issue and the dealer cannot.
my case is a little different then yours although they are very similar. I did not purchase anything they called me when the headlights tail lights & fog lights came in I still have my emails they had a little problem with the halos but finally got the right purchase code and got them ready I was a pig in shit. They told me they are now waiting on the DRL led signal fender lights the service Manager told me he will personally call me when they come in give me a loaner car in the morning after work I can pick up my Jeep. Lol they kept my Jeep for 4 days the first time Telling me they canā€™t get the right code Long story short Iā€™ve been thought at least 6 loaner cars and I still have hyper flash I can go on it only gets better.
 

WalkingJL

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You do realize the mopar catalog has both LED and Halogen high line fenders listed?

82215743AC LED $545
82215742AC Halogen $545

You are asking your dealer/FCA/Mopar to make something work that may not be originally designed for. Not saying it canā€™t be done with proper programming/wiring (ie Halos), but the LED fenders should be plug and play for LED equipped vehicles and the Halogen fenders for Halogen equipped vehicles.
I believe the problem lies in the fact that if Jeep wants to take this line, then they need to train dealerships not to sell a Jeep as "You don't have to buy the loaded Rubicon/Sahara, you can literally add piece by piece to a sport to get exactly what you want." Let's face it, just about everything can be purchased through the parts department or through OE equipment via Mopar. When you're told you can customize a Jeep like a Lego set and then things fail to workout that way after the fact you get a little feeling you've been duped.

It doesn't help when you're sold a Jeep and do order some parts, are called two days later to come and have them installed, and after sitting an hour the finance guy wants to re sign all the paperwork with that days date while they do a recall service on your vehicle, and then after waiting another hour "oh woops we ordered the wrong parts,but got your recall all squared away". I will never do business with the dealership I purchased my Jeep through.

Jeep may Care, but many of their dealerships in and around Houston don't give a shit.
 
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willcasp

willcasp

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You do realize the mopar catalog has both LED and Halogen high line fenders listed?

82215743AC LED $545
82215742AC Halogen $545

You are asking your dealer/FCA/Mopar to make something work that may not be originally designed for. Not saying it canā€™t be done with proper programming/wiring (ie Halos), but the LED fenders should be plug and play for LED equipped vehicles and the Halogen fenders for Halogen equipped vehicles.
These are both Mopar accessory kits. Based on FCA's documentation, it is reasonable to expect either one to be supported on my Jeep. Mopar claims that their accessory kits are tested to work on my Jeep. There is no documentation from FCA/Mopar that states either one should not work on my Jeep.

I am not asking FCA anything other than to make good on their claim on accessory kits. They claim that they tested that it works, so I expect it to work. It is right there in the Jeep Performance Catalog.

Accessory kits come with all of the parts, wires, and instructions to modify my Jeep to accept the parts. I have already stated examples of this with the LED headlight accessory kit and the AUX button switch kit.

According to the FCA/Mopar warranty, I can replace the unit is not working properly. They will pay for the labor to do it. That would be rather pointless, as the kit is missing things that we all know are necessary to make it work.
 
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Jeepsterfreak

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These are both Mopar accessory kits. Based on FCA's documentation, it is reasonable to expect either one to be supported on my Jeep. Mopar claims that their accessory kits are tested to work on my Jeep. There is no documentation from FCA/Mopar that states either one should not work on my Jeep.

I am not asking FCA anything other than to make good on their claim on accessory kits. They claim that they tested that it works, so I expect it to work. It is right there in the Jeep Performance Catalog.

Accessory kits come with all of the parts, wires, and instructions to modify my Jeep to accept the parts. I have already stated examples of this with the LED headlight accessory kit and the AUX button switch kit.

According to the FCA/Mopar warranty, I can replace the unit is not working properly. They will pay for the labor to do it. That would be rather pointless, as the kit is missing things that we all know are necessary to make it work.
I suppose Mopar needs to make a disclaimer stating that LED fenders are only compatible with LED equipped vehicles until they provide the necessary wiring and programming for LED to work with Halogen vehicles.
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