You haven't looked too hard if you've only seen negative posts. I've posted several times about my positive experiences with @JeepCares that helped to resolve issues. Others have done the same. It isn't hard to spot all the bitching, though, because this is an internet forum, and that's the nature of the beast.What exactly do you do? I have read numerous negative comments about Jeep Cares and am not aware of your function and ability to problem solve. Are you just a PR group and I don’t mean this as a negative comment. I have a 2017 Harley Davidson Triglide, an Audi Q5 and a BMW X5. I was informed about their customer service representatives, who to call if a dealer problem, etc. Not so when I purchased my Moab.
@DanW I 100% Agee with you. In fact that is why I always make sure to post positive experiences with a dealership or customer service etc. most people don't take time out of their day to report positive things, it's only when they are mad that they feel it's worth taking the time to point things out.You haven't looked too hard if you've only seen negative posts. I've posted several times about my positive experiences with @JeepCares that helped to resolve issues. Others have done the same. It isn't hard to spot all the bitching, though, because this is an internet forum, and that's the nature of the beast.
Do you have any idea when Gorilla Glass windshields will be available for the JL?Hello JL owners,
We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.
We're excited to be a part of this forum and to hear about your adventures as new JL owners!
Jasmine and Julie
Jeep Social Care Specialists
I misspoke as I meant to say very negative responses by Jeep owners to Jeep Cares and some negative about Jeep Cares. I was not sure as to what their mission and purpose is. I pray I will never have to ask them for help as for now I am fortunate to have a great dealership.You haven't looked too hard if you've only seen negative posts. I've posted several times about my positive experiences with @JeepCares that helped to resolve issues. Others have done the same. It isn't hard to spot all the bitching, though, because this is an internet forum, and that's the nature of the beast.
OKHello JL owners,
We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.
We're excited to be a part of this forum and to hear about your adventures as new JL owners!
Jasmine and Julie
Jeep Social Care Specialists
https://www.jlwranglerforums.com/up...re-jl-steering-issues-wobble-loose-wandering/OK
Great what is the fix for the Jeep JL 2 door Death wobble waiting on my 3rd steering stabilizer(Aftermarket) I know this is not the fix but that's all I get shoved my way?
Thanks I will print this and take it to the dealer Its been a real Pain in the rear-end any other help is greatly appreciated.https://www.jlwranglerforums.com/up...re-jl-steering-issues-wobble-loose-wandering/
That may be a good start, seems like there will be more to come and could be a recall with the number of people having this issue.
This exactly! You're not a big shot to Jeep because you bought a 45-50K Jeep that you say is a 60K Jeep. Pretty sure the college student with the Renegade and me with my 37K Rubi are getting the same treatment. Which is not necessarily very good when compared with other manufacturers.Saying how much the vehicle cost won't impress them. Any new car should have the same expectation of quality (not counting Bentleys, Rolls, etc. they really pay a lot for the expectation).
Please go read other manufacturers forums and you'll see the same bitching about quality and dealer service.This exactly! You're not a big shot to Jeep because you bought a 45-50K Jeep that you say is a 60K Jeep. Pretty sure the college student with the Renegade and me with my 37K Rubi are getting the same treatment. Which is not necessarily very good when compared with other manufacturers.