FCA Lifetime Warranty Question

[Flyguy81]

Was it an internal wiring issue with the LED headlights? I mean if you replace your factory halogens headlights with Sylvania oe Phillips halogens is that considered aftermarket too? If not then it would be no different than replacing factory LED or Halogens with aftermarket branded LEDs IMO as long as the original plugs/wiring is not altered.

Dealers will likely try to find ways to weasel out of warranty work if they can I imagine.

I had taken it in because the light quit working. Dealer looked at it and the previous owner had put some grease on the plug and corroded both sides. Had to get a new female connection for both lamps and wasn’t covered because.......the headlights weren’t OEM. So I’ll be keeping my JL mostly equipped with Mopar parts to ensure warranty covers any malfunctions but didn’t know I’d there was some fine print where after spending $2300 they’ll still say, “sorry, you’re SOL”

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[TIDALWAVE]

If your dealer offers a free lifetime limited warranty make sure you understand the difference between a dealer warranty and an FCA warranty. The dealer warranty is only good at that dealership and may have costly maintenance fees.

 

[Orly]

I had taken it in because the light quit working. Dealer looked at it and the previous owner had put some grease on the plug and corroded both sides. Had to get a new female connection for both lamps and wasn’t covered because.......the headlights weren’t OEM. So I’ll be keeping my JL mostly equipped with Mopar parts to ensure warranty covers any malfunctions but didn’t know I’d there was some fine print where after spending $2300 they’ll still say, “sorry, you’re SOL”

Just another reason I'll likely skip the extra $4k for the lifetime warranty.

 

[Flyguy81]

Just another reason I'll likely skip the extra $4k for the lifetime warranty.

Dealer told me today that there should be no issue covering aftermarket parts like shocks if they’re mopar. Anything else is up to the discretion of the warranty folks. There’s not much I’m gonna do to the JL so I’ll prob do the $200 deductible lifetime Maxcare plan for $2300

 

[uudog]

Yes, I received the following quote for the 2018 JL, send him an email to get info directly from him, he answered back pretty quickly:

From: Tom Winkels, email [email protected] - Finance Manager, Hayes Jeep - TEL-269.488.2080

MSRP is $3965
Employee price $2973
His price $2665 $100 deductible
Or $2340 $200 deductible

You can purchase this contract at this price from him after you take delivery and prior to Mopar raising their prices, which usually occurs in early April each year. Also, Mopar applies a $150 surcharge after your vehicle reaches 12 months from ‘in service’ date or 12,000 miles.

I contacted Tom Winkels @ Hayes Jeep as well. Same price quote as listed above. He also provided the brochure for Max Care.

 

[Karl_in_Chicago]

Was it an internal wiring issue with the LED headlights? I mean if you replace your factory halogens headlights with Sylvania oe Phillips halogens is that considered aftermarket too? If not then it would be no different than replacing factory LED or Halogens with aftermarket branded LEDs IMO as long as the original plugs/wiring is not altered.

Dealers will likely try to find ways to weasel out of warranty work if they can I imagine.

Dealers have no incentive to "weasel" out of actual, valid warranty work. Quite the opposite, in fact - their service department does the repairs and their parts departments sells the parts and they get PAID for it - revenue. This isn't in specific reference to Flyguy's experience - really couldn't say - but in general when there's an opportunity to perform warranty work that's good news for the servicing dealer as they get to do the work at book rate no questions asked.

 

[macintux]

Dealers have no incentive to "weasel" out of actual, valid warranty work. Quite the opposite, in fact - their service department does the repairs and their parts departments sells the parts and they get PAID for it - revenue. This isn't in specific reference to Flyguy's experience - really couldn't say - but in general when there's an opportunity to perform warranty work that's good news for the servicing dealer as they get to do the work at book rate no questions asked.

I would bet that depends on whether it’s a warranty the dealer offers, vs FCA. If the warranty is only valid at that dealership, it’s not FCA, and I’d imagine they have all the incentive in the world to duck it.

 

[Nate]

Dealers have no incentive to "weasel" out of actual, valid warranty work. Quite the opposite, in fact - their service department does the repairs and their parts departments sells the parts and they get PAID for it - revenue. This isn't in specific reference to Flyguy's experience - really couldn't say - but in general when there's an opportunity to perform warranty work that's good news for the servicing dealer as they get to do the work at book rate no questions asked.

When I was an Affiliate for, the manufacturers did not pay the dealership the same “book” rate for parts and labor as a customer would. If it’s a 4hr job to the customer the manufacturer may only pay 1hr for the warranty work. If that’s changed it’s news to me

 

[Karl_in_Chicago]

I would bet that depends on whether it’s a warranty the dealer offers, vs FCA. If the warranty is only valid at that dealership, it’s not FCA, and I’d imagine they have all the incentive in the world to duck it.

When I say warranty I mean factory - these dealer "warranties" don't mean squat to me, for the reason you state and more.

 

[BostonBilly]

Dealers have no incentive to "weasel" out of actual, valid warranty work. Quite the opposite, in fact - their service department does the repairs and their parts departments sells the parts and they get PAID for it - revenue. This isn't in specific reference to Flyguy's experience - really couldn't say - but in general when there's an opportunity to perform warranty work that's good news for the servicing dealer as they get to do the work at book rate no questions asked.

True but when I was a flatrate tech, the hours that we could book on a warranty job was alot less than the cust pay job.

 

[Dynomite1371]

I did an 8 year 80000 mile for $1700 sounded pretty good to me.. I did get the Unlimited one or whatever they call it.

 

[Jrbrannan]

Yes, I received the following quote for the 2018 JL, send him an email to get info directly from him, he answered back pretty quickly:

From: Tom Winkels, email [email protected] - Finance Manager, Hayes Jeep - TEL-269.488.2080

MSRP is $3965
Employee price $2973
His price $2665 $100 deductible
Or $2340 $200 deductible

You can purchase this contract at this price from him after you take delivery and prior to Mopar raising their prices, which usually occurs in early April each year. Also, Mopar applies a $150 surcharge after your vehicle reaches 12 months from ‘in service’ date or 12,000 miles.

So I am reading this correctly? Can the warranty be purchased withing the first 12 months or 12,000 at the same price as new? If so why would you purchase it when the car is new, why not wait 12 months and get a feel for the Jeep before you drop $2600?

 

[jericbarg]

So I am reading this correctly? Can the warranty be purchased withing the first 12 months or 12,000 at the same price as new? If so why would you purchase it when the car is new, why not wait 12 months and get a feel for the Jeep before you drop $2600?

No matter when purchased it starts at zero miles and day of new vehicle purchase.

 

[pickles61]

So I am reading this correctly? Can the warranty be purchased withing the first 12 months or 12,000 at the same price as new? If so why would you purchase it when the car is new, why not wait 12 months and get a feel for the Jeep before you drop $2600?

. The only reason I can think of is to avoid any price increases that usually happen in April.

 

[Jrbrannan]

No matter when purchased it starts at zero miles and day of purchase.[/QUOTER

No matter when purchased it starts at zero miles and day of purchase.

Right, but I guess my thought is keep my money in the bank or invested another year before I pull the trigger on a life time warranty if I can. That way if you want to sell it and get a diesel or something you are not the money on a lifetime warranty.

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