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2018 Rubicon Recon -Just won't start

TrassaE95

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Just heard back from the dealership. The Jeep started up this morning, no problems. I asked them to look further into it, and to check this forum. They are looking into it further (or so they say). No real info as of yet, other than the battery is fine.
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nerubi

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This just happened to me this morning on my 2018 JLUR 6 speed. Won't start, dead in my driveway. Everything lights up. Key fobs were in the house. It is about 10 degrees here, so of course nothing is working at the worst time. I am going to wait a half an hour, and then call road side assistance. @JeepCares , I made a video of this, and am not pleased. As others here have said, a $50k vehicle should not have these issues.
Every car manufacturer has some cars that have issues whether they cost $20,000 or $100,000. Anything mechanical will, especially as they get incredibly comp!ex. Most JL owners have no problems, you just have the luck of a bad draw.
 

TrassaE95

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Every car manufacturer has some cars that have issues whether they cost $20,000 or $100,000. Anything mechanical will, especially as they get incredibly comp!ex. Most JL owners have no problems, you just have the luck of a bad draw.
Not sure what you are trying to say with this post, other than, "it's no big deal". I don't buy into that "It's a Jeep thing". I expect a vehicle to work, the same way FCA expects my payment to come through. If my payment is late, and I tell them to wait for the weather to warm up, and they will get their payment, it wouldn't fly. I expect to get what I paid for, not the reliability of a Pinto at the cost of a JLUR.
 

nerubi

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Not sure what you are trying to say with this post, other than, "it's no big deal". I don't buy into that "It's a Jeep thing". I expect a vehicle to work, the same way FCA expects my payment to come through. If my payment is late, and I tell them to wait for the weather to warm up, and they will get their payment, it wouldn't fly. I expect to get what I paid for, not the reliability of a Pinto at the cost of a JLUR.
Then I'd say you have unrealistic expectations. Any mechanical item with two or more parts is subject to breaking/not working. That's a fact no matter what expectations are. As has been pointed out many times on this forum, the vast majority of owners don't have substantial problems. And since I owned a Pinto I know that people actually complained about them also. A lot of whining about exploding gas tanks but I was hardly burned.
 

TrassaE95

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Then I'd say you have unrealistic expectations. Any mechanical item with two or more parts is subject to breaking/not working. That's a fact no matter what expectations are. As has been pointed out many times on this forum, the vast majority of owners don't have substantial problems. And since I owned a Pinto I know that people actually complained about them also. A lot of whining about exploding gas tanks but I was hardly burned.
I still don't understand the point of you posting any of this. This is a forum to bring up issues. If the expectation of a car starting when you are trying to use it is too high, I guess I do have high expectations.

I would encourage you to comment and participate in the forum if you have anything valuable to add. Telling me that I should expect things to break on a new car is not helpful. Nor is telling me that no one else has these issues. To have an expectation of something to work is normal. The monetary amount of the investment is relevant. I wouldn't be upset if it was a Harbor Freight tool that didn't work.
 

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tj17

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Hey guys,

Before I dive into this post, I just want to mention that i bought my Jeep in Canada. In Canada we do not have a lemon law and I literally can not do anything to get my $60,000 CAD (roughly 45,000 USD) back or get a new vehicle. This jeep was brand new when I purchased it and it is nothing but problems. I do not know what to do. I have contacted FCA and all they say is they need to replicate the issue in the shop to fix it.

So now that you have some back round information, I am having the exact same issue with my 2018 JK Recon Rubcion. Like most of you, My Jeep is brand new (6 months old) and I have been experiencing the non-start problem more frequently. I have had the Jeep in the dealership service department 6 times. The first few times I was also experiencing squeaks with my passenger side door, Bluetooth connectivity problems and voice issues while on the phone. Over the course of these visits, the dealership has replaced my 430n Uconnect radio as well as my ignition switch. The radio did not fix my Bluetooth/phone call problems and the ignition switch did not solve the no starting issue. I finally decided to order myself an Alpine radio head unit at the end of December 2018, which is plug and play which is worlds better than the stock system. My Bluetooth connectivity and voice issues are gone.

As of today (January 25th 2019) I have brought my Jeep in yet again because it didn't start for me numerous times after driving it. In one occasion, I actually had to put my vehicle in neutral and push it out of the way for someone who was unable to get around me in a small parking lot. After about 20 minutes it started right up. I took it into the dealership today and guess what they blamed the issue on... MY NEW RADIO. The service department typed up the following ;

"Customer has connector to powerup aftermarket sys on OBD connector. Radio is aftermarker and HFM off line must be put back to original to rule out possible cause. Vehicle was driven home by technician and did not act up"

After reading this report I was outrageous as I have literally been in the shop several times PRIOR to getting this new radio with the same exact issues. At this point, I just feel like the dealership is messing around with me because I'm young.

After a long conversation with the service manager it seems that there isn't any documents stating that I had been in there previously. I asked her to check again, and she told me she only had one date where I was in there. I told her I had my own records, videos and Shop invoices saying otherwise. She called in the shop foreman. The shop foreman was an awesome guy. Finally there was someone who took the time to listen to what I had to say and watched my numerous videos of the issue occurring. He asked me if I would be willing to leave it over the weekend with him so he can look further into it. I said yes so hopefully the problem can finally get solved.

At this point I have no idea what to do. I am beyond frustrated as I am constantly bringing my Jeep to the shop. In some occasions I have been late for work meetings which has resulted in severe consequences with my boss. All because my brand new 2018 Jeep won't start after I get gas or grab a bite to eat etc.

Please, if any of you have any indication of what the problem is tell me so I can relay the solution to the service department. Any other advice is welcomed and appreciated.

Thanks,
Tristin

@JeepCares
 
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JeepCares

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Hi @tj17,

We are terribly sorry to hear of this negative experience with your new Jeep Wrangler. Unfortunately, we are unable to assist customers outside of the United States. Please follow up with the Customer Care in Canada at 800-465-2001. We apologize for any inconvenience.

Darlene
Jeep Social Care Specialist
 

TrassaE95

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Update on my JLUR

Had it towed on a flatbed about 2 weeks ago. The dealer gave me a Ram 1500 Hemi to drive around while they looked at it. They said the battery did take a charge. They checked all of the grounds, the wiring harness, reset the computer, and tested the starter. Everything checked out. It was about -10 degrees here, and the Jeep still started. I am not sure what happened with it, but it is starting up now. So my update is the Jeep is working, but I have no real update. If it happens again, I will be sure to update on here (in between shopping for a new vehicle).
 

TrassaE95

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Another update. It snowed again today, and the Jeep won't start. Second time in a month. Both times it was snowing. The dealer charged the battery, and it started the first time. I will be calling roadside assistance and having it towed, again, to the dealership. Very frustrated with this. @JeepCares
 

TrassaE95

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Got into my Jeep this morning, figuring it would be best to see if it starts up before calling to get it towed out again, and sure enough, it started up. Now I feel like I am in the worst position I could be in. An issue with the vehicle clearly exists. I have taken video of it. But it starts now. Can anyone @JeepCares advise what I should do? I am in a situation where if my vehicle doesn't start, it could have severe consequences to a family member's health if it doesn't start at the most inopportune of times. I will be rereading this thread to see if there are any solutions posted here again. Any advice is very much appreciated.
 

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JeepCares

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Got into my Jeep this morning, figuring it would be best to see if it starts up before calling to get it towed out again, and sure enough, it started up. Now I feel like I am in the worst position I could be in. An issue with the vehicle clearly exists. I have taken video of it. But it starts now. Can anyone @JeepCares advise what I should do? I am in a situation where if my vehicle doesn't start, it could have severe consequences to a family member's health if it doesn't start at the most inopportune of times. I will be rereading this thread to see if there are any solutions posted here again. Any advice is very much appreciated.
Hi TrassaE95,
We're very sorry about this. We understand how concerning this may be. Please send us a private message so we can assist you further with this.
Lydia
Jeep Social Care Specialist
 

Mojosvt

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Well. I get to join this conversation. Purchased a new 2018 Wrangler JL Sahara on Monday for my wife. Yesterday morning, with 38 miles on the odometer. My wife couldn’t get the car to start, thought it was because doors were locked, or unlocked, or in the garage (I don’t know)... after 3-4 min it started. She shrugged it off as user error with the new car. Well she called me this morning crying as her new car wouldn’t start again. After 5-10 of frustration, had her take the key fob and walk back into the house, and it started. So now I am doing some research and stumbling across this thread. With a pit in my stomach and instead of dealing with this, I am wondering if I should just return this car under the dealerships 72 return policy and not deal with this....
 

TrassaE95

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Well. I get to join this conversation. Purchased a new 2018 Wrangler JL Sahara on Monday for my wife. Yesterday morning, with 38 miles on the odometer. My wife couldn’t get the car to start, thought it was because doors were locked, or unlocked, or in the garage (I don’t know)... after 3-4 min it started. She shrugged it off as user error with the new car. Well she called me this morning crying as her new car wouldn’t start again. After 5-10 of frustration, had her take the key fob and walk back into the house, and it started. So now I am doing some research and stumbling across this thread. With a pit in my stomach and instead of dealing with this, I am wondering if I should just return this car under the dealerships 72 return policy and not deal with this....
Sorry I just saw this. I would have told you to return it. I am on my third time now of this happening in 6 weeks. I had a terrible experience the second time this happened with a local dealer who tried to "buy" my Jeep back and sell me a truck that would have more than doubled my payments for 72 months. I called corporate this time, and I am supposed to have a case manager call me back at this point. It wouldn't start tonight, and it is in my driveway. The second time this happened, I also tried to start it in the evening, and it started right up the next morning. Took it to the dealership, and they told me that if it starts, they can't do anything about it. I have a feeling it will start tomorrow, and told corporate that. They were nice about it and said they would escalate it and I will hear back in 2 business days.

I understand it is a new model year, and some things will go wrong. My USB port in the center console wasn't working the other night on the way out. On the way home, it worked. The back brakes are making a noise, and the grill is yellowing. All things I can understand and work through. But a vehicle not starting is a bit of a game changer. I hope they can come up with a solution. When it is working, I love it. I am not willing to take a major loss by trading it in at fair market value, because I wouldn't be trading it in if it simply started. I will keep this post up to date for what it's worth. I am all ears if anyone has any advice. Thanks
 

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Another update. It snowed again today, and the Jeep won't start. Second time in a month. Both times it was snowing. The dealer charged the battery, and it started the first time. I will be calling roadside assistance and having it towed, again, to the dealership. Very frustrated with this. @JeepCares
It may be the ECU controlled smart alternator, ( the dealer charged the battery )the CPU will not allow the alternator to charge battery beyond 80% via engine, the other 20% has to come from any regeneration, to test this and get your battery fully charged disconnect the small sensor attached to the negative lead of the main starter battery, this causes the alternator to charge at a standard rate of between 13.8 and 14.3 volts, this will fully charge your battery, try it for a few days and see if it resolves your problem, I have been running hack for the past 6 months on my Merc to get rid of stop/start. Rob.
 

TrassaE95

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It may be the ECU controlled smart alternator, ( the dealer charged the battery )the CPU will not allow the alternator to charge battery beyond 80% via engine, the other 20% has to come from any regeneration, to test this and get your battery fully charged disconnect the small sensor attached to the negative lead of the main starter battery, this causes the alternator to charge at a standard rate of between 13.8 and 14.3 volts, this will fully charge your battery, try it for a few days and see if it resolves your problem, I have been running hack for the past 6 months on my Merc to get rid of stop/start. Rob.
Thanks for the response. The dealer has had the vehicle for over 2 weeks now, and Jeep corporate is involved. They ruled out a battery issue, and have told me they have no idea why it won't start. After 12 days of sitting there, not working, it started. They didn't do anything to fix it. It just had to sit.

I have no clue what is going to happen now, but I have been without my Jeep for over a month of 2019 due to this issue (about an 8th of the time I have had it). I have been asked to be patient about it, and I am trying my hardest to be.
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