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Audio cutting in and out

cbournis

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Ok... THE OFFICIAL FIX FOR OUR RADIOS 8.4 IS TSB 08-001-19!!!

This does address multiple issues including the radio cutting out and the parking lines disappearing....

Can someone @JeepCares post the TSB so we can all see it?

Thanks
Charlie
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Brent

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Ok... THE OFFICIAL FIX FOR OUR RADIOS 8.4 IS TSB 08-001-19!!!

This does address multiple issues including the radio cutting out and the parking lines disappearing....

Can someone @JeepCares post the TSB so we can all see it?

Thanks
Charlie
Thank you, I have an appointment at the dealership tomorrow. At least I have a TSB number to refer them to.
 

JeepCares

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Thank you, I have an appointment at the dealership tomorrow. At least I have a TSB number to refer them to.
\

HI Brent,
Please follow up with us in PMs if you have not already. We would be more than happy to assist while you are working with your dealer on this.
Julie
Jeep Social Care Specialist
 

myoldmetal

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I have experienced some of the issues listed in the TSB, but they have been extremely sporadic, and not consistent at all. what exactly does the dealer do for the TSB? Is there a software update or is this more involved like a hardware replacement? I guess im asking because its unlikely that the dealer will be able to replicate any of my issues at this point, but they have happened.
 
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eugene

eugene

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Ok... THE OFFICIAL FIX FOR OUR RADIOS 8.4 IS TSB 08-001-19!!!

This does address multiple issues including the radio cutting out and the parking lines disappearing....

Can someone @JeepCares post the TSB so we can all see it?

Thanks
Charlie

UGH, the TSB comes out like right after I get my radio replaced. UGHHHHHHHH
 

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eugene

eugene

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You still going strong after the replacement?

my phone disconnected from USB 2 when I got in my car afterwork and tried to make a phone call when plugged in. I was unable to reconnect it to USB2 to get to CarPlay.

I have a feeling its a matter of time before this issue comes back. My first radio made it 12 days before the first issue.
 

cbournis

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my phone disconnected from USB 2 when I got in my car afterwork and tried to make a phone call when plugged in. I was unable to reconnect it to USB2 to get to CarPlay.

I have a feeling its a matter of time before this issue comes back. My first radio made it 12 days before the first issue.
Check your software version... The new radio should have the update..
 

Brent

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My 2018 JLU Sahara is at the dealer now. I mentioned the TSB and all of the other things I've noticed on the audio system cutting out. Service manager said they are aware that there are problems, they had another 2018 in yesterday where the owner was having problems with plugging in his android phone and mapping. So, we'll see what the verdict is. At least the dealers are aware of the problems.
 

cmarchel

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Well guys, I am having the same issue all of you are having. I have only had my JLUR for two weeks and the problem still exists. I have contacted jeep customer care on this page and they have told me

" Thank you for sending us a message. We're very sorry to hear about the troubles you have been experiencing with your Jeep. After further review of this TSB, it is intended to update the vehicle to the software level 21.10. If you currently have Off-Road Pages, this indicates that your software level is already at 21.10. I am happy to have a case escalated for you so a Case Specialist can work with your dealer to help find a potential solution to this. I will just need the following information from you at your earliest convenience"

So the TSB/update software did not solve the problem. maybe replacing the Amp will fix it. though I have no idea how replacing the amp affects not having guildlines in the backup camera.... sounds like a Head Software issue to me.


Chris
 

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Brent

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My 2018 JLU Sahara is at the dealer now. I mentioned the TSB and all of the other things I've noticed on the audio system cutting out. Service manager said they are aware that there are problems, they had another 2018 in yesterday where the owner was having problems with plugging in his android phone and mapping. So, we'll see what the verdict is. At least the dealers are aware of the problems.
Jeep stays overnight at the dealership. Dealer says something to the effect that the audio system serial numbers do not match-up with the build sheet, so they have to figure this out with Jeep tech support. Dealer is decent about this and I have a no-cost loaner so we'll see what tomorrow brings.
 
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eugene

eugene

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Guys, I have unfortunate news. I remote started my car before I got out of work. When I got in my car the audio was cutting in and out.

I work about 8 min from my dealer. I called them to speak with the dude who I have been working with. the lady on the phone said he was with someone and asked if he could call me back. I said no worries tell him Gene is calling and I am on my way there. When I got there they said he clocked out and was gone. I have been very polite and nice to this guy even though he has been a PITA. Now I am actually getting upset.
 
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eugene

eugene

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Jeep stays overnight at the dealership. Dealer says something to the effect that the audio system serial numbers do not match-up with the build sheet, so they have to figure this out with Jeep tech support. Dealer is decent about this and I have a no-cost loaner so we'll see what tomorrow brings.
good luck sir, my dealer hasn't given me a loaner and when I asked about one they basically said no.
 

B-man

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Bitter sweet today. I got in my car to drive home and the radio cut out the whole way home. But I see these posts and it gives me some hope. I tweeted at Jeep cares so weā€™ll see how that goes. Looking forward to hearing how peopleā€™s wxperiences go and I plan to contact my dealer.
 
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eugene

eugene

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Bitter sweet today. I got in my car to drive home and the radio cut out the whole way home. But I see these posts and it gives me some hope. I tweeted at Jeep cares so weā€™ll see how that goes. Looking forward to hearing how peopleā€™s wxperiences go and I plan to contact my dealer.
Can I borrow some of your hope? I have negative hope.
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