Track bar frame weld issue recall! [Updated with official UA5 recall notice w/ repair procedure]

[Capt-Zoom]

I couldn't schedule an inspection any earlier than November 14th with my dealership. They said that they are grouping all the reviews together for when the FCA technician will be in shop.

Lucky the Subaru hasn't sold yet.

Be careful if they are using the inspector from Colorado district. He is incompetent and greenlit mine twice even though t has failed welds. Thinks he can fully inspect an entire frame in 15 minutes

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[Krondor]

Be careful if they are using the inspector from Colorado district. He is incompetent and greenlit mine twice even though t has failed welds. Thinks he can fully inspect an entire frame in 15 minutes

I'll make sure to ask.

 

[tombovo]

I couldn't schedule an inspection any earlier than November 14th with my dealership. They said that they are grouping all the reviews together for when the FCA technician will be in shop.

My dealer was the same, but only because they take 3-4 weeks before they take any appointments. I called another dealer I can get to, gave them the recall number and they scheduled me for October 30. I am amazed that dealers are not being told to get people in and inspected ASAP. The longer the delay, the more time that someone could have a serious accident.

And I already got rid of my old 4Runner.

 

[socbrian]

My dealer was the same, but only because they take 3-4 weeks before they take any appointments. I called another dealer I can get to, gave them the recall number and they scheduled me for October 30. I am amazed that dealers are not being told to get people in and inspected ASAP. The longer the delay, the more time that someone could have a serious accident.

And I already got rid of my old 4Runner.

My dealership wont not even book an appt because there is "no part to fix it". I had call FCA and then they said the same thing, but once I mentioned lemon law, they called my dealership and they took the car. Now I have a minivan rental car as I wait for them to take pictures.

 

[tombovo]

My dealership wont not even book an appt because there is "no part to fix it". I had call FCA and then they said the same thing, but once I mentioned lemon law, they called my dealership and they took the car. Now I have a minivan rental car as I wait for them to take pictures.

I thought the inspection was only going to take an hour or two! They put it up on a lift, take the tire off, snap some photos and send them in. If the welds look really bad, they may want to hold onto the Jeep, but otherwise they have an answer in 24 hours or less.

 

[grady2hig]

My dealership wont not even book an appt because there is "no part to fix it". I had call FCA and then they said the same thing, but once I mentioned lemon law, they called my dealership and they took the car. Now I have a minivan rental car as I wait for them to take pictures.

They can't check the frame stamp number? It may not need anything done. If it is in the range all they have to do is take a few photos...they probably haven't seen the latest update.

 

[StevieBuns]

They can't check the frame stamp number? It may not need anything done. If it is in the range all they have to do is take a few photos...they probably haven't seen the latest update.

I’m on Long Island NY and Westbury Jeep actually hung up on me.

I had called FCA about the issue and they said they’d contact Westbury to schedule an appointment. I never received a call from a Westbury so the next day Jee Cares called me back and asked if Westbury contacted me- I said no, and Ashley from jeep cares called Westbury back.

I called Westbury today and they said they wouldn’t schedule an appointment because there’s no parts available. I said there isn’t any parts, ever. If there’s an issue it needs to be re welded, but you have to at least look at it to see if it’s bad. She then went on that I didn’t purchase the Jeep there and when I said no, I purchased it from FCA and you service FCA products she said “goodbye” and hung up on me.

I’m not a douchey guy, and I’m not all up in arms or whatever but I can’t believe they’d treat someone like that. None of this is my fault, I’m just trying to get an appointment to get the recall off my Jeep. I’ll have it fixed myself if I have to.

Steve

 

[grady2hig]

I’m on Long Island NY and Westbury Jeep actually hung up on me.

I had called FCA about the issue and they said they’d contact Westbury to schedule an appointment. I never received a call from a Westbury so the next day Jee Cares called me back and asked if Westbury contacted me- I said no, and Ashley from jeep cares called Westbury back.

I called Westbury today and they said they wouldn’t schedule an appointment because there’s no parts available. I said there isn’t any parts, ever. If there’s an issue it needs to be re welded, but you have to at least look at it to see if it’s bad. She then went on that I didn’t purchase the Jeep there and when I said no, I purchased it from FCA and you service FCA products she said “goodbye” and hung up on me.

I’m not a douchey guy, and I’m not all up in arms or whatever but I can’t believe they’d treat someone like that. None of this is my fault, I’m just trying to get an appointment to get the recall off my Jeep. I’ll have it fixed myself if I have to.

Steve

Probably they loose money on warranty work so they try to avoid it.

Did you check the number yourself?

 

[OldGuyNewJeep]

Probably they loose money on warranty work so they try to avoid it.

https://www.jlwranglerforums.com/forum/threads/lose-loose.3275/

 

[OldGuyNewJeep]

I’m on Long Island NY and Westbury Jeep actually hung up on me.

I had called FCA about the issue and they said they’d contact Westbury to schedule an appointment. I never received a call from a Westbury so the next day Jee Cares called me back and asked if Westbury contacted me- I said no, and Ashley from jeep cares called Westbury back.

I called Westbury today and they said they wouldn’t schedule an appointment because there’s no parts available. I said there isn’t any parts, ever. If there’s an issue it needs to be re welded, but you have to at least look at it to see if it’s bad. She then went on that I didn’t purchase the Jeep there and when I said no, I purchased it from FCA and you service FCA products she said “goodbye” and hung up on me.

I’m not a douchey guy, and I’m not all up in arms or whatever but I can’t believe they’d treat someone like that. None of this is my fault, I’m just trying to get an appointment to get the recall off my Jeep. I’ll have it fixed myself if I have to.

Steve

Wow, that sounds like an awful dealership. Any others in your area that you could try?

By the way, AWESOME profile pic. Good for you!

 

[tombovo]

I’m on Long Island NY and Westbury Jeep actually hung up on me.

I had called FCA about the issue and they said they’d contact Westbury to schedule an appointment. I never received a call from a Westbury so the next day Jee Cares called me back and asked if Westbury contacted me- I said no, and Ashley from jeep cares called Westbury back.

I called Westbury today and they said they wouldn’t schedule an appointment because there’s no parts available. I said there isn’t any parts, ever. If there’s an issue it needs to be re welded, but you have to at least look at it to see if it’s bad. She then went on that I didn’t purchase the Jeep there and when I said no, I purchased it from FCA and you service FCA products she said “goodbye” and hung up on me.

I’m not a douchey guy, and I’m not all up in arms or whatever but I can’t believe they’d treat someone like that. None of this is my fault, I’m just trying to get an appointment to get the recall off my Jeep. I’ll have it fixed myself if I have to.

Steve

Brooklyn Jeep would not do anything until mid or late November. I called Staten Island Jeep and they asked the recall number and got me in for October 30. The sales part of a dealership is sometimes vastly different than the service department. I had that experience with buying a '91 Toyota Hilux (that pre-dates the Tacoma).

 

[grady2hig]

https://www.jlwranglerforums.com/forum/threads/lose-loose.3275/

just an error typing...sorry...lol

 

[OldGuyNewJeep]

just an error typing...sorry...lol

I'm a giant a-hole for calling you out in the first place, but it's all in good fun!

 

[grady2hig]

I'm a giant a-hole for calling you out in the first place, but it's all in good fun!

Ha! It's cool.

 

[alltimesaresoon]

just an error typing...sorry...lol

I think you meant lool

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