modeler
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I took delivery of my new 2020 Wrangler unlimited 4 door today, and only realize there is a damage on way home.
Some one in the dealer must dropped garage door to the hood, deform the hood and leave some scuff mark on paint.
the damage is subtle and probably buffed before sold to me, you can see kink at the curve line on hood, but not in the flat area, the flat area saw some scuff mark match exactly the bottom of garage door.
Sales recognized the problem, she wrote: "
Whatever damage you see on the Jeep, we will fix for you, don’t worry. We won’t be able to fix anything on the spot tomorrow but will have to have you come back during the week on a weekday for my service manager to inspect it.
"
I think she knew it there before it sold to me, I saw the car twice but both occasion is in evening, hard to discover the problem. At this moment, I know why the dealer straightforward accept my offer of 10k discount from MSRP, good deal, but to be honest I am total regret to get into JEEP now.
Should I ask for new hood? the problem is new hood bolt/on or weld on will not be as good as factory one, whatever mismatched paint, or open seam in the coating layer, etc, could be later on make rust and rattle, etc.
Should I ask for money, I would rather get some money back and pretend myself my son drop garage door on the hood. Is 1000 reasonable?
By the end it is going to be a dragging process to wear me out. what they will really do is depends on what tool in my tool box whom do I talk to. Should I get to OMVIC( ontario government unit regulates dealer) or FCA canada.
I am in Ontario Canada, my local law offer no cool-off period for consumer to back out a deal, but I am not sure if allow consumer a period of time to back out deal with product found defect, very unlikely.
I am back to dealer tomorrow, your advice is really appreciated.
Some one in the dealer must dropped garage door to the hood, deform the hood and leave some scuff mark on paint.
the damage is subtle and probably buffed before sold to me, you can see kink at the curve line on hood, but not in the flat area, the flat area saw some scuff mark match exactly the bottom of garage door.
Sales recognized the problem, she wrote: "
Whatever damage you see on the Jeep, we will fix for you, don’t worry. We won’t be able to fix anything on the spot tomorrow but will have to have you come back during the week on a weekday for my service manager to inspect it.
"
I think she knew it there before it sold to me, I saw the car twice but both occasion is in evening, hard to discover the problem. At this moment, I know why the dealer straightforward accept my offer of 10k discount from MSRP, good deal, but to be honest I am total regret to get into JEEP now.
Should I ask for new hood? the problem is new hood bolt/on or weld on will not be as good as factory one, whatever mismatched paint, or open seam in the coating layer, etc, could be later on make rust and rattle, etc.
Should I ask for money, I would rather get some money back and pretend myself my son drop garage door on the hood. Is 1000 reasonable?
By the end it is going to be a dragging process to wear me out. what they will really do is depends on what tool in my tool box whom do I talk to. Should I get to OMVIC( ontario government unit regulates dealer) or FCA canada.
I am in Ontario Canada, my local law offer no cool-off period for consumer to back out a deal, but I am not sure if allow consumer a period of time to back out deal with product found defect, very unlikely.
I am back to dealer tomorrow, your advice is really appreciated.
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