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Know this:
Early on... right after purchase, Mopar/Jeep will send a survey to you the purchaser, regarding your purchase experience, your delivery experience with the dealership ..
Dealerships are extremely concerned about the comments you make on that survey and will do most anything to have you give them a high rating/perfect rating.
Their standing with Mopar/Jeep, what they get from Mopar/Jeep down the road, and lots more, can be impacted very negatively, if you the purchaser generates a poor survey, etc..
In your conversation with the General Sales Manager, (don't even bother with your sales guy or gal) if you feel he/she is not doing you right ( not getting you the tool kit or fuel door that should have been with your new Jeep, etc.) say to him/her in passing,.. OK, I will mention my dissatisfaction in my purchase/delivery survey and see what Jeep says. I can tell you he will undoubtedly change his tune with you.
I actually have had a GSM give me add-ons worth lots of $, for my promise to give them a glowing review/survey.
Another point.. if your dealership does you bad, and you can't get it remedied, go to their Face Book page and post a succinct, non-threatening, well worded Face Book review stating how they wronged you. Can tell you that it will be in very short order, soon after your posting, that you will get an email or phone call with the dealership wanting to right the situation and having you remove/edit the review.
In closing, if a dealership does you right, they are straight up with you, let them know. Do tell Mopar/Jeep in a letter, positive survey, post a positive Face Book review, a positive review at their Mopar/Jeep website... Write letters commending Sales people, Service Writers and all.... BUT if you are wronged do the same, politely, speak up!
Fortunately, in today's day and age, with social media, etc., the customer, can be heard loudly by the masses not just the next door neighbor. Your being heard by the masses, will very often get you a solution to issues at hand.
Early on... right after purchase, Mopar/Jeep will send a survey to you the purchaser, regarding your purchase experience, your delivery experience with the dealership ..
Dealerships are extremely concerned about the comments you make on that survey and will do most anything to have you give them a high rating/perfect rating.
Their standing with Mopar/Jeep, what they get from Mopar/Jeep down the road, and lots more, can be impacted very negatively, if you the purchaser generates a poor survey, etc..
In your conversation with the General Sales Manager, (don't even bother with your sales guy or gal) if you feel he/she is not doing you right ( not getting you the tool kit or fuel door that should have been with your new Jeep, etc.) say to him/her in passing,.. OK, I will mention my dissatisfaction in my purchase/delivery survey and see what Jeep says. I can tell you he will undoubtedly change his tune with you.
I actually have had a GSM give me add-ons worth lots of $, for my promise to give them a glowing review/survey.
Another point.. if your dealership does you bad, and you can't get it remedied, go to their Face Book page and post a succinct, non-threatening, well worded Face Book review stating how they wronged you. Can tell you that it will be in very short order, soon after your posting, that you will get an email or phone call with the dealership wanting to right the situation and having you remove/edit the review.
In closing, if a dealership does you right, they are straight up with you, let them know. Do tell Mopar/Jeep in a letter, positive survey, post a positive Face Book review, a positive review at their Mopar/Jeep website... Write letters commending Sales people, Service Writers and all.... BUT if you are wronged do the same, politely, speak up!
Fortunately, in today's day and age, with social media, etc., the customer, can be heard loudly by the masses not just the next door neighbor. Your being heard by the masses, will very often get you a solution to issues at hand.
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