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Stuck in "I" Status for 17 days

Burandtman

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I've been in "I" status for 17 days and from reading other posts I have determined that means there is either a massive backup or a serious issue with my build. Is anyone else stuck in "I" or have further insight into its meaning?
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DenaliDan

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YES! Mine has been in "I" since 6/10. 22 days!! I have an escalated inquiry with Jeep CS and my dealership's GM is asking around also. Not getting any answers. I've ruled out a backup of orders since others with same options are getting delivered much sooner. I'm thinking it has a serious issue or they simply lost track of it. I just want an informative update.
 

DenaliDan

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I saw you also ordered with ACC. I'd find this wait acceptable if they told me I was getting an improved version of ACC.
 
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Burandtman

Burandtman

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I saw you also ordered with ACC. I'd find this wait acceptable if they told me I was getting an improved version of ACC.
That would be nice but it is unlikely. Just today I had Jeep CS send my case in for review so I guess we will see what happens
 

Wanted33

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If FCA works like GM there may be a constraint on one of your chosen options. It happens quite often with Corvette orders. There's are more orders for an option than the supplier can keep up with. Don't know if that's the case with you guys, but you never know. Good luck, I hope you both get yours further down the line soon.
 

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DenaliDan

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I emailed my dealer today and half-jokingly said we could get a new order filled before they tell us what happened to the original order. He replied saying that they can only submit customer orders for 2020’s now. This could explain why so few 2019’s seem to be coming off the line the last several days. I then asked if they had all the option packages and details for the new model but he hasn’t replied yet. He did say they no longer have the Moabs so they must have some 2020 details. This could get interesting.
 

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I emailed my dealer today and half-jokingly said we could get a new order filled before they tell us what happened to the original order. He replied saying that they can only submit customer orders for 2020’s now. This could explain why so few 2019’s seem to be coming off the line the last several days. I then asked if they had all the option packages and details for the new model but he hasn’t replied yet. He did say they no longer have the Moabs so they must have some 2020 details. This could get interesting.
we're still building 2019's. should be changing over to 2020's in a few weeks.
 

DenaliDan

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we're still building 2019's. should be changing over to 2020's in a few weeks.
Thanks for chiming in, JLEngineline. It seems mine will be one of the last to be completed (Lol). Do you have any suggestions for how we can find out what’s really going on with our orders? Myself nor our dealer’s managers can get any answers. It seems very odd that a vehicle would be in Inspection status for nearly five weeks.
 

JlEngineline

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Thanks for chiming in, JLEngineline. It seems mine will be one of the last to be completed (Lol). Do you have any suggestions for how we can find out what’s really going on with our orders? Myself nor our dealer’s managers can get any answers. It seems very odd that a vehicle would be in Inspection status for nearly five weeks.
I wish that I could help but I really don't know.
 

DenaliDan

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Mine finally progressed to JB status yesterday and today onto KZ. Looks like its finally happening.

5 1/2 weeks in Inspection status! I sure wish I could get an answer as to why. If I have persistent issues, I'll be looking into the details of that Lemon Law. I guess after 5 1/2 weeks they had plenty of time to very well fix whatever the heck was wrong with it.
 

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Mine finally progressed to JB status yesterday and today onto KZ. Looks like its finally happening.

5 1/2 weeks in Inspection status! I sure wish I could get an answer as to why. If I have persistent issues, I'll be looking into the details of that Lemon Law. I guess after 5 1/2 weeks they had plenty of time to very well fix whatever the heck was wrong with it.
Saw your thread from July & I've had similar issues with inspection delay. Did you finally receive your Jeep & have you been happy with it? Thanks!
 

DenaliDan

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Saw your thread from July & I've had similar issues with inspection delay. Did you finally receive your Jeep & have you been happy with it? Thanks!
It was smooth and quick once it got out of Inspection. Two months and 4,000 miles later, I'm completely happy. No apparent reason for the delay in inspection but no issues whatsoever so far.
 

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The length of the inspection delay doesn't necessarily correspond with the severity of the issue. Prolonged "I" status means that some defect has been found in the build that is awaiting rectification. Some of the most common were bolts for which the head has snapped off from being over tightened.

The problem is getting such vehicles into the shop where remedial work is done. Vehicles with common issues can be grouped together for scheduling repairs since this allows for efficiencies in repetition. Conversely, a vehicle with a relatively minor issue might sit for a period of time if it is the only one waiting for a specific type of repair.

The manager responsible for this remedial work used to post on Reddit, and for a period of time, gave status updates to customers in "I" status. He once indicated that spending as much as a month in "I" status for non critical issues was not unheard of. However, periods longer than that could be a sign of a more serious problem.

Unfortunately, it appears that FCA chased him off of social media a long time ago so it's no longer possible to get word from the horse's mouth.
 

DenaliDan

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The length of the inspection delay doesn't necessarily correspond with the severity of the issue. Prolonged "I" status means that some defect has been found in the build that is awaiting rectification. Some of the most common were bolts for which the head has snapped off from being over tightened.

The problem is getting such vehicles into the shop where remedial work is done. Vehicles with common issues can be grouped together for scheduling repairs since this allows for efficiencies in repetition. Conversely, a vehicle with a relatively minor issue might sit for a period of time if s the only one waiting for a specific type of repair.

The manager responsible for this remedial work used to post on Reddit, and for a period of time, gave status updates to customers in "I" status. He once indicated that spending as much as a month in "I" status for non critical issues was not unheard of. However, periods longer than that could be a sign of a more serious problem.

Unfortunately, it appears that FCA chased him off of social media a long time ago so it's no longer possible to get word from the horse's mouth.
Thank you for a great explanation. I used to work in an automotive-related production facility so kinda suspected something along the lines of what you stated. My biggest frustration was not being able to get any type of explanation from Customer Service. I didn't expect much details but couldn't get the slightest assistance from anyone and that was ridiculous.
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