Firemadz
Well-Known Member
- Thread starter
- #1
For any of you who have experienced issues with the UConnect system, including missing grid lines, black screen, etc., have you opened a case with @JeepCares? If not, why? After the continuing issues I experienced, I did open a case. After months, they replaced my UConnect system last week, despite my insistence that it is a software issue, not a hardware issue. Low and behold, my issues continued this week even after the replacement. It seems that Jeep is incapable of recognizing their issues. I have asked to speak directly with UConnect engineers, as I have photos and video of the issues, but the JeepCares email system wonāt allow attachments.
To further complicate the matter, after the system replacement, I lost functionality of the WiFi hotspot. I called AT&T, and they said that the dealer needs to submit a wholesale order to update the SIM card associated with my VIN so my services continues. I called my dealer, and they had no idea. He kept telling me I needed to turn off my phone and restart it. He couldnāt understand that had nothing to do with it. Called my @JeepCares case manager back, and he had no idea what I was talking about either.
So, long story short, am I the only one getting the runaround from Jeep? Also, if you are having issues and havenāt opened a case with Jeep case, Iām asking you to take time to do it. Maybe if they get mass complaints, they will finally recognize the issue and release another update to fix the problem they created with the last one.
To further complicate the matter, after the system replacement, I lost functionality of the WiFi hotspot. I called AT&T, and they said that the dealer needs to submit a wholesale order to update the SIM card associated with my VIN so my services continues. I called my dealer, and they had no idea. He kept telling me I needed to turn off my phone and restart it. He couldnāt understand that had nothing to do with it. Called my @JeepCares case manager back, and he had no idea what I was talking about either.
So, long story short, am I the only one getting the runaround from Jeep? Also, if you are having issues and havenāt opened a case with Jeep case, Iām asking you to take time to do it. Maybe if they get mass complaints, they will finally recognize the issue and release another update to fix the problem they created with the last one.
Sponsored