jeepmikey
Well-Known Member
- Thread starter
- #1
Long story short, as most of you know I've had a lot of issues with my JLUR. Everything from very, very loose steering to death wobble. Multiple gap issues, speaker rattling, and more.
In case anyone has any information around rights re: lemon laws, or any further thoughts on the below would be greatly appreciated. In short, just got back from the Jeep dealership - I am still trying to calm down from the experience. In short:
1. Called 2 weeks ago to make an appointment at dealership in CT due to dealership in Manhattan (where I keep my JLUR) having very bad ratings. I specifically made multiple calls to ensure that dealership knew I would be driving in, standing by and were aware of all issues to address at same time.
2. Was given a case number by the Jeep FCA account here on the forums. Was told someone from Jeep would call me, no call ever received.
3. I show up at the dealership today at my appointment time of 11:00am. Cut to 11:35am, I'm still standing in the parking lot looking around when technical advisor 1 comes out and tells me because lunch is happening soon everyone will be out and I would be there most of the day. When I asked why my appointment time wasn't being honored I was told "there are lots of issues" and "the appointment time is simply to limit the number of appointments in the day." I told him I didn't understand as I called to confirm multiple times why the appointment was made, where I was coming from and that I would be on standby + not leaving the Rubi. Was then told I didn't care about the technicians lunch and they work hard. This after I drove an hour and a half to the dealership and spent another half an hour standing around. Was also told "this is how dealerships work, everyone knows this."
4. Went inside, spoke to technical advisor 2. Same response - lunch is important. I proceeded to explain the above again - and I'm quoting the conversation:
Technical Advisor: "Let me ask you a smart question. Why didn't you bring the Jeep back to where you got it from?"
Me: "The Jeep dealership I purchased my Jeep from is far."
Technical Advisor: "Well, why didn't you buy it here?:
Me: "I'm not sure why that makes a difference or addresses the issues I'm having, both with the Jeep or now my appointment.
5. Long story short, closer to noon technician finally comes out after I told them I would take it up with Jeep directly. Asked for my Jeep back and was told to go for a ride. Technician acknowledged there was a lot of play in the steering wheel, and most likely bad dampener due to wobble. Other items not addressed on ride.
Finally get back, stand around some more and the manager comes out - tells me answers to issues which aren't all correct. I.E. fairing on right needs to go to body shop to be adjusted because of light bar install, which has nothing to do with the light bar.
If you were in my shoes - what would you do? I do not want to go back to the same dealership, at same time Jeep is now not responding to my PMs even though they're online. I messaged them immediately when all of the above started to happen to no avail. If I go elsewhere will be more wasted hours - having to first diagnose before ordering anything.
Cannot believe this is the experience with Jeep these days - officially the last time. Since 2005 I've had Rubicons and I cannot wait to get out of this one fast enough.
I cannot believe as we approach 2019 - when you have issues with a vehicle with a $52K window sticker price companies will say things like "let me ask you a smart question."
In case anyone has any information around rights re: lemon laws, or any further thoughts on the below would be greatly appreciated. In short, just got back from the Jeep dealership - I am still trying to calm down from the experience. In short:
1. Called 2 weeks ago to make an appointment at dealership in CT due to dealership in Manhattan (where I keep my JLUR) having very bad ratings. I specifically made multiple calls to ensure that dealership knew I would be driving in, standing by and were aware of all issues to address at same time.
2. Was given a case number by the Jeep FCA account here on the forums. Was told someone from Jeep would call me, no call ever received.
3. I show up at the dealership today at my appointment time of 11:00am. Cut to 11:35am, I'm still standing in the parking lot looking around when technical advisor 1 comes out and tells me because lunch is happening soon everyone will be out and I would be there most of the day. When I asked why my appointment time wasn't being honored I was told "there are lots of issues" and "the appointment time is simply to limit the number of appointments in the day." I told him I didn't understand as I called to confirm multiple times why the appointment was made, where I was coming from and that I would be on standby + not leaving the Rubi. Was then told I didn't care about the technicians lunch and they work hard. This after I drove an hour and a half to the dealership and spent another half an hour standing around. Was also told "this is how dealerships work, everyone knows this."
4. Went inside, spoke to technical advisor 2. Same response - lunch is important. I proceeded to explain the above again - and I'm quoting the conversation:
Technical Advisor: "Let me ask you a smart question. Why didn't you bring the Jeep back to where you got it from?"
Me: "The Jeep dealership I purchased my Jeep from is far."
Technical Advisor: "Well, why didn't you buy it here?:
Me: "I'm not sure why that makes a difference or addresses the issues I'm having, both with the Jeep or now my appointment.
5. Long story short, closer to noon technician finally comes out after I told them I would take it up with Jeep directly. Asked for my Jeep back and was told to go for a ride. Technician acknowledged there was a lot of play in the steering wheel, and most likely bad dampener due to wobble. Other items not addressed on ride.
Finally get back, stand around some more and the manager comes out - tells me answers to issues which aren't all correct. I.E. fairing on right needs to go to body shop to be adjusted because of light bar install, which has nothing to do with the light bar.
If you were in my shoes - what would you do? I do not want to go back to the same dealership, at same time Jeep is now not responding to my PMs even though they're online. I messaged them immediately when all of the above started to happen to no avail. If I go elsewhere will be more wasted hours - having to first diagnose before ordering anything.
Cannot believe this is the experience with Jeep these days - officially the last time. Since 2005 I've had Rubicons and I cannot wait to get out of this one fast enough.
I cannot believe as we approach 2019 - when you have issues with a vehicle with a $52K window sticker price companies will say things like "let me ask you a smart question."
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