Sponsored

Possibly solved - Terrible squealing sound less than 48 hours into ownership

jruss

Well-Known Member
First Name
Josh
Joined
Nov 11, 2018
Threads
2
Messages
160
Reaction score
121
Location
Greater Baton Rouge Area
Vehicle(s)
2018 Jl Sport Unlimited
Bought my jlu sport on Tuesday, it went to service Thursday. Smh.
For those who care to watch you will notice the sound doesn’t start until I hit about 20 mph, it doesn’t stop until I come to a complete stop, and I’m one video I roll down the window and you can hear it is pretty loud.
The first time it happened (Wednesday evening) it lasted less than a minute, the next time (Thursday morning) it lasted about 5 minutes during driving, the next time after that (Thursday evening) it lasted a good 15-20 minutes. It did eventually stop making the sound every time I drove it but after happening 3 times in 24 hours and getting worse I drove it to the dealer.
So what are your thoughts? It’s bone stock.

Sponsored

 

bam1111

Well-Known Member
First Name
Barry
Joined
Dec 28, 2017
Threads
8
Messages
254
Reaction score
374
Location
Maryland
Vehicle(s)
2018 JLUR
That’s not a normal sound. Take it to the dealer.
 
OP
OP

jruss

Well-Known Member
First Name
Josh
Joined
Nov 11, 2018
Threads
2
Messages
160
Reaction score
121
Location
Greater Baton Rouge Area
Vehicle(s)
2018 Jl Sport Unlimited
That’s not a normal sound. Take it to the dealer.
It’s at the dealer, they can’t repeat the sound so I sent them numerous videos and told them precisely how to make it happen.
I guess the frustration comes from the fact that my new wrangler has been at the dealership for 3 days and I’m my possession for only 2 days.
 

JoshCMH

Member
First Name
Josh
Joined
Nov 15, 2017
Threads
1
Messages
14
Reaction score
38
Location
Columbus, OH
Vehicle(s)
2018 Wrangler JL MOJITO!
My previous Jeep had a squeal kind of like that once and the mechanics found a pebble stuck near the rotor causing it.
 

Sponsored

OP
OP

jruss

Well-Known Member
First Name
Josh
Joined
Nov 11, 2018
Threads
2
Messages
160
Reaction score
121
Location
Greater Baton Rouge Area
Vehicle(s)
2018 Jl Sport Unlimited
It’s similar to a pebble or bent dust shield but the sound doesn’t start until about 20 mph and it goes away after some driving.
 

gregoryd3

Member
First Name
Greg
Joined
Oct 12, 2018
Threads
4
Messages
12
Reaction score
1
Location
Charlotte
Vehicle(s)
2018 Sahara
My JLU made the same sound when I first got it end of July on drive home from dealer. Sounds crazy but tightening gas cap fixed ironically until today. The sound has returned and tightening doesn’t fix it this time
 

jeremyjeep

Well-Known Member
First Name
Jeremy
Joined
Mar 10, 2018
Threads
55
Messages
1,952
Reaction score
1,501
Location
Jeep, USA
Vehicle(s)
JLUR
Wild guess... Maybe it is the electric steering pump / assist? Since it doesn't stop until you come to a complete stop, does it change pitch if you were to slow down, turn into a parking lot or road with no traffic and turn the steering wheel hard to the left and right?
 
OP
OP

jruss

Well-Known Member
First Name
Josh
Joined
Nov 11, 2018
Threads
2
Messages
160
Reaction score
121
Location
Greater Baton Rouge Area
Vehicle(s)
2018 Jl Sport Unlimited
Wild guess... Maybe it is the electric steering pump / assist? Since it doesn't stop until you come to a complete stop, does it change pitch if you were to slow down, turn into a parking lot or road with no traffic and turn the steering wheel hard to the left and right?
I feel we may be on to something here. Is there a speed that the electric assist kicks on at?
 
OP
OP

jruss

Well-Known Member
First Name
Josh
Joined
Nov 11, 2018
Threads
2
Messages
160
Reaction score
121
Location
Greater Baton Rouge Area
Vehicle(s)
2018 Jl Sport Unlimited
My JLU made the same sound when I first got it end of July on drive home from dealer. Sounds crazy but tightening gas cap fixed ironically until today. The sound has returned and tightening doesn’t fix it this time
Sorry to here that, welcome to the short list.
 

Sponsored

OP
OP

jruss

Well-Known Member
First Name
Josh
Joined
Nov 11, 2018
Threads
2
Messages
160
Reaction score
121
Location
Greater Baton Rouge Area
Vehicle(s)
2018 Jl Sport Unlimited
I spoke to my salesman, two sales managers and the service manager tonight.
I’ve been told to call in for a conference call at 10:30 tomorrow morning. Service manager agrees that it sounds like a bearing coming apart.
It’s been at the dealership 4 days and they have made 0 progress. Even on the seat latch they said they would fix today. I’ve been lied to at least twice that I’ve caught and called them out on but I’m really trying to keep cool and ask them to see things from my point of view.
We will see what happens.
 
OP
OP

jruss

Well-Known Member
First Name
Josh
Joined
Nov 11, 2018
Threads
2
Messages
160
Reaction score
121
Location
Greater Baton Rouge Area
Vehicle(s)
2018 Jl Sport Unlimited
After a bunch of back and forth we may possibly have a resolution- fingers crossed here
 
OP
OP

jruss

Well-Known Member
First Name
Josh
Joined
Nov 11, 2018
Threads
2
Messages
160
Reaction score
121
Location
Greater Baton Rouge Area
Vehicle(s)
2018 Jl Sport Unlimited
My JLU made the same sound when I first got it end of July on drive home from dealer. Sounds crazy but tightening gas cap fixed ironically until today. The sound has returned and tightening doesn’t fix it this time
The rear pinion dust sleeve came loose. Hoping we may have a fix if you want to check yours.
 

JeepCares

Well-Known Member
Joined
Feb 1, 2018
Threads
15
Messages
5,093
Reaction score
2,568
Location
Auburn Hills, MI
Vehicle(s)
JL
My JLU made the same sound when I first got it end of July on drive home from dealer. Sounds crazy but tightening gas cap fixed ironically until today. The sound has returned and tightening doesn’t fix it this time
Hi gregoryd3,
Send us a private message if you decide to have your dealer look into this so we can have this documented and add some extra assistance while your jeep is at the dealer.

The rear pinion dust sleeve came loose. Hoping we may have a fix if you want to check yours.
We're glad to hear that your dealer may have found a solution, jruss. If you find that this does not eliminate the sound, please send us a private message so we can have a case escalated for further investigation.

Lydia
Jeep Social Care Specialist
 

gregoryd3

Member
First Name
Greg
Joined
Oct 12, 2018
Threads
4
Messages
12
Reaction score
1
Location
Charlotte
Vehicle(s)
2018 Sahara
good info, taking in tomorrow so I'll share this with them. Noise has been going strong all week and then last night poof...gone. just in time for the dealer to say they can't reproduce.
Sponsored

 
 



Top