DesertDuck
Active Member
- First Name
- Ryan
- Joined
- May 30, 2018
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- Scottsdale, AZ
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- 2̶0̶1̶8̶ ̶J̶e̶e̶p̶ ̶W̶r̶a̶n̶g̶l̶e̶r̶ ̶U̶n̶l̶i̶m̶i̶t̶e̶d̶ ̶R̶u̶b̶i̶c̶o̶n̶ 2020 Toyota Tacoma
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- #1
Has anyone with a faulty Jeep been offered a buyback from FCA? If so, what did you have to go through to get this offer?
A little history on my situation, i'll try and keep it brief...
I have owned my Jeep for about 2 months now and have had issue after issue with it. It all started when I received my Cruise Control recall notice in the mail. I took the Jeep in for what I thought was going to be a quick update, and ended up leaving my Jeep at the dealership for 3 weeks. I've attached the summary notes (good luck reading through the grammatical errors) and parts list of what all was done to my Jeep over the 3 weeks it was in service. Since these repairs were made the check engine light has come on two separate times, the first one they cleared it out and told me it had something to do with the brakes, but it was a stored code and that it was nothing to worry about. The second one turned on Saturday and is still on, as I haven't had a chance to take it in yet.
Update 8/9/2018: I took the Jeep into a new dealership today to get the second check engine light checked out. Apparently check engine light #1 WAS something to worry about, as my Jeep has a shorted brake switch. They have ordered the part and it should arrive next week. Until then they have instructed me to pick up the Jeep as it is safe to drive but will have no ABS.
I've never dealt with a vehicle this problematic before, especially when buying new. I have voiced my frustration with FCA customer care and have been assigned a case manager to work with, but am currently being told that I don't qualify for a buyback. Apparently the vehicle must be in service for 30 days and/or taken in 4 separate times for the same issue to qualify.
A little history on my situation, i'll try and keep it brief...
I have owned my Jeep for about 2 months now and have had issue after issue with it. It all started when I received my Cruise Control recall notice in the mail. I took the Jeep in for what I thought was going to be a quick update, and ended up leaving my Jeep at the dealership for 3 weeks. I've attached the summary notes (good luck reading through the grammatical errors) and parts list of what all was done to my Jeep over the 3 weeks it was in service. Since these repairs were made the check engine light has come on two separate times, the first one they cleared it out and told me it had something to do with the brakes, but it was a stored code and that it was nothing to worry about. The second one turned on Saturday and is still on, as I haven't had a chance to take it in yet.
Update 8/9/2018: I took the Jeep into a new dealership today to get the second check engine light checked out. Apparently check engine light #1 WAS something to worry about, as my Jeep has a shorted brake switch. They have ordered the part and it should arrive next week. Until then they have instructed me to pick up the Jeep as it is safe to drive but will have no ABS.
I've never dealt with a vehicle this problematic before, especially when buying new. I have voiced my frustration with FCA customer care and have been assigned a case manager to work with, but am currently being told that I don't qualify for a buyback. Apparently the vehicle must be in service for 30 days and/or taken in 4 separate times for the same issue to qualify.
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