Sponsored

Has anyone with a faulty Jeep been offered a buyback from FCA?

DesertDuck

Active Member
First Name
Ryan
Joined
May 30, 2018
Threads
3
Messages
44
Reaction score
88
Location
Scottsdale, AZ
Vehicle(s)
2̶0̶1̶8̶ ̶J̶e̶e̶p̶ ̶W̶r̶a̶n̶g̶l̶e̶r̶ ̶U̶n̶l̶i̶m̶i̶t̶e̶d̶ ̶R̶u̶b̶i̶c̶o̶n̶ 2020 Toyota Tacoma
Vehicle Showcase
1
Has anyone with a faulty Jeep been offered a buyback from FCA? If so, what did you have to go through to get this offer?

A little history on my situation, i'll try and keep it brief...

I have owned my Jeep for about 2 months now and have had issue after issue with it. It all started when I received my Cruise Control recall notice in the mail. I took the Jeep in for what I thought was going to be a quick update, and ended up leaving my Jeep at the dealership for 3 weeks. I've attached the summary notes (good luck reading through the grammatical errors) and parts list of what all was done to my Jeep over the 3 weeks it was in service. Since these repairs were made the check engine light has come on two separate times, the first one they cleared it out and told me it had something to do with the brakes, but it was a stored code and that it was nothing to worry about. The second one turned on Saturday and is still on, as I haven't had a chance to take it in yet.

Update 8/9/2018: I took the Jeep into a new dealership today to get the second check engine light checked out. Apparently check engine light #1 WAS something to worry about, as my Jeep has a shorted brake switch. They have ordered the part and it should arrive next week. Until then they have instructed me to pick up the Jeep as it is safe to drive but will have no ABS.

I've never dealt with a vehicle this problematic before, especially when buying new. I have voiced my frustration with FCA customer care and have been assigned a case manager to work with, but am currently being told that I don't qualify for a buyback. Apparently the vehicle must be in service for 30 days and/or taken in 4 separate times for the same issue to qualify.

Summary.jpg


Parts List.jpg
Sponsored

 
Last edited:

viper88

Well-Known Member
First Name
Nick
Joined
Apr 22, 2018
Threads
44
Messages
5,510
Reaction score
5,588
Location
IL
Vehicle(s)
'19 JLR 2.0T (past), '22 JLR 3.6 (present)
I don't doubt there have been buy-backs based on some of the initial issues some owners have had. You will probably not hear from many of them due to non-disclosure agreements as part of the buy-back terms.

Did you buy in AZ or out of State? Lemon Law is different for every State. You usually have to file and make demand for Lemon Law in the actual State you purchased from. Not the State you registered the Jeep if you bought out of State. Double check this.

I think AZ uses calendar days not business days? You are close because your JL has been in the shop for 3 weeks. That would mean you are 21 days in to the 30 days required for Lemon Law not 15 work days. Bring it in for everything , every time a light or malfunction happens. and document everything. Get something in writing every time you bring it in. I'd video everything every time something happens.

Here is a link to AZ Lemon Law.

Good Luck.

https://www.bbb.org/us/Storage/16/Documents/BBBAutoLine/AZ-LLsummary.pdf
 
Last edited:

Jeepsk8

Well-Known Member
Joined
May 19, 2018
Threads
14
Messages
2,800
Reaction score
20,345
Location
Sierra Vista, AZ
Vehicle(s)
2020 JLUR
Keep taking it back. They have to make it right, it's costing them money to fix it and it's in their (FCA) best interest to do so. I'm in a similar situation but my problem is way less severe. I'm at 14 business days, 20 calendar days for the same problem (Service Tire Pressure System fault). I'm keeping track of the conversations I'm having with the service writer so I have a little ammo, but I don't think they will buy-back for this menial problem. NC lemon law says 20 business days or 4 attempts to fix, but they don't really say if this problem is exempt, but they do say if it's a safety related problem. Isn't TPMS safety related? I don't really know.
 

mwilk012

Well-Known Member
Joined
Mar 10, 2018
Threads
14
Messages
8,922
Reaction score
8,747
Location
Oklahoma
Vehicle(s)
2018 Ocean Blue JLU Rubicon
Occupation
Service
Keep taking it back. They have to make it right, it's costing them money to fix it and it's in their (FCA) best interest to do so. I'm in a similar situation but my problem is way less severe. I'm at 14 business days, 20 calendar days for the same problem (Service Tire Pressure System fault). I'm keeping track of the conversations I'm having with the service writer so I have a little ammo, but I don't think they will buy-back for this menial problem. NC lemon law says 20 business days or 4 attempts to fix, but they don't really say if this problem is exempt, but they do say if it's a safety related problem. Isn't TPMS safety related? I don't really know.
Not only is it safety related but it is federally mandated that all new vehicles have functioning TPMS.
 

WranglerMan

Well-Known Member
First Name
Will
Joined
May 8, 2018
Threads
100
Messages
3,384
Reaction score
2,693
Location
Katy Texas
Vehicle(s)
2018 Wrangler JLU Sahara
Occupation
Gas Pipeliner
Vehicle Showcase
1
To be honest I had a 2018 Jeep Compass that I really liked when getting in Oct of 2017 but it had electrical issues then a overheating issue, I was so pissed off of constantly dealing with issues and they were no where near your issues.

I started to research lemon laws and realized it’s a lot of hoops you have to jump thru to get them to buy it back so I cut my losses and traded it in for a Wrangler which is the vehicle I originally wanted, I did lose $$$ in the trade but to be honest the $1k loss was worth it just for the aggravation.
 

Sponsored

old8tora

Banned
Banned
Banned
Joined
Apr 5, 2018
Threads
0
Messages
2,319
Reaction score
1,091
Location
Cali
Vehicle(s)
2016 JK Sport
You usually have to file and make demand for Lemon Law in the actual State you purchased from. Not the State you registered the Jeep if you bought out of State.
This is very important : If you want lemon law protection in your home state , don't purchase at an out of state casino .
 

WXman

Well-Known Member
Joined
Mar 1, 2017
Threads
61
Messages
2,855
Reaction score
3,076
Location
Central Kentucky
Vehicle(s)
2018 Wrangler Unlimited
Occupation
Meteorology and Transportation
Didn't Lite Brite on YouTube go through a buyback with their JL Rubicon? Seems like they ended up with another new JL Rubicon in 4-6 weeks time.
 

viper88

Well-Known Member
First Name
Nick
Joined
Apr 22, 2018
Threads
44
Messages
5,510
Reaction score
5,588
Location
IL
Vehicle(s)
'19 JLR 2.0T (past), '22 JLR 3.6 (present)
To be honest I had a 2018 Jeep Compass that I really liked when getting in Oct of 2017 but it had electrical issues then a overheating issue, I was so pissed off of constantly dealing with issues and they were no where near your issues.

I started to research lemon laws and realized it’s a lot of hoops you have to jump thru to get them to buy it back so I cut my losses and traded it in for a Wrangler which is the vehicle I originally wanted, I did lose $$$ in the trade but to be honest the $1k loss was worth it just for the aggravation.
Lemon Law is different for every State. It is easier to demand buy-back in certain States. In many States it pretty straight forward. I am not sure about Texas. I think you did excellent if all you lost was $1K trading. Great looking Sahara!
 

WranglerMan

Well-Known Member
First Name
Will
Joined
May 8, 2018
Threads
100
Messages
3,384
Reaction score
2,693
Location
Katy Texas
Vehicle(s)
2018 Wrangler JLU Sahara
Occupation
Gas Pipeliner
Vehicle Showcase
1
Lemon Law is different for every State. It is easier to demand buy-back in certain States. In many States it pretty straight forward. I am not sure about Texas. I think you did excellent if all you lost was $1K trading. Great looking Sahara!
The way these sales ppl juggle numbers it was $1k the best we can figure, they were not willing to come off of what they originally offered until I told them that I would post wherever I could on every type of social media on the crappy sales and service and their lot and then threw down all the service tickets on the Compass then the sales manager disappeared and I saw him go over to the service side and then he came back with a new number as far as the trade price and asking price of the new Wrangler so I looked at the numbers and decided it was close enough so drove out in my new Wrangler JLU and to be honest even though it does not have all the bells and whisltes that the Compass had as it’s a pretty basic Sahara I am pleased.
 

viper88

Well-Known Member
First Name
Nick
Joined
Apr 22, 2018
Threads
44
Messages
5,510
Reaction score
5,588
Location
IL
Vehicle(s)
'19 JLR 2.0T (past), '22 JLR 3.6 (present)
The way these sales ppl juggle numbers it was $1k the best we can figure, they were not willing to come off of what they originally offered until I told them that I would post wherever I could on every type of social media on the crappy sales and service and their lot and then threw down all the service tickets on the Compass then the sales manager disappeared and I saw him go over to the service side and then he came back with a new number as far as the trade price and asking price of the new Wrangler so I looked at the numbers and decided it was close enough so drove out in my new Wrangler JLU and to be honest even though it does not have all the bells and whisltes that the Compass had as it’s a pretty basic Sahara I am pleased.
The only real way to determine what you really loss on trade is if you handled it as 2 different deals. Trade-in value and purchase price of new Sahara. Thats if you paid cash and did not buy any back end products and services. It's a whole different ball game if there was financing involved. Your new JL will have much better resale then the Compass so that should help make up some of your loss when you resell. Cheers.
 

Sponsored

OP
OP

DesertDuck

Active Member
First Name
Ryan
Joined
May 30, 2018
Threads
3
Messages
44
Reaction score
88
Location
Scottsdale, AZ
Vehicle(s)
2̶0̶1̶8̶ ̶J̶e̶e̶p̶ ̶W̶r̶a̶n̶g̶l̶e̶r̶ ̶U̶n̶l̶i̶m̶i̶t̶e̶d̶ ̶R̶u̶b̶i̶c̶o̶n̶ 2020 Toyota Tacoma
Vehicle Showcase
1
I don't doubt there have been buy-backs based on some of the initial issues some owners have had. You will probably not hear from many of them due to non-disclosure agreements as part of the buy-back terms.

Did you buy in AZ or out of State? Lemon Law is different for every State. You usually have to file and make demand for Lemon Law in the actual State you purchased from. Not the State you registered the Jeep if you bought out of State. Double check this.

I think AZ uses calendar days not business days? You are close because your JL has been in the shop for 3 weeks. That would mean you are 21 days in to the 30 days required for Lemon Law not 15 work days. Bring it in for everything , every time a light or malfunction happens. and document everything. Get something in writing every time you bring it in. I'd video everything every time something happens.

Here is a link to AZ Lemon Law.

Good Luck.

https://www.bbb.org/us/Storage/16/Documents/BBBAutoLine/AZ-LLsummary.pdf
That's a good point, I may not hear from them due to the non-disclosure agreements. I did buy the Jeep in AZ. Yeah, I guess if the check engine light/issues persist I may hit that 30 day mark and become eligible for Lemon Law. I am keeping documentation of everything that has happened and now have other parties involved who are monitoring the Jeep's status as well.

We'll see how it goes from here. Thanks for the info/link!
 
OP
OP

DesertDuck

Active Member
First Name
Ryan
Joined
May 30, 2018
Threads
3
Messages
44
Reaction score
88
Location
Scottsdale, AZ
Vehicle(s)
2̶0̶1̶8̶ ̶J̶e̶e̶p̶ ̶W̶r̶a̶n̶g̶l̶e̶r̶ ̶U̶n̶l̶i̶m̶i̶t̶e̶d̶ ̶R̶u̶b̶i̶c̶o̶n̶ 2020 Toyota Tacoma
Vehicle Showcase
1
Honestly, I don't think you're anywhere near buyback or lemon territory. I'd give them (FCA) a chance to correct the problems and consider whether you need to go down that rode in a few months.
Maybe, change the dealership your getting it serviced at; if you don't feel confident in them.
I think I am near, I don't think this Jeep should've left the factory in the state it was. The connector for the OBD2 scanner wasn't working upon first plug in at the dealership, that should be caught at the factory in testing before sending the vehicle out to the dealership. I am giving them a chance to correct the problems, I don't really have another option at the moment. I am taking the Jeep to a new dealership for the check engine light that is currently on this Thursday, we'll see what happens from there!
 
OP
OP

DesertDuck

Active Member
First Name
Ryan
Joined
May 30, 2018
Threads
3
Messages
44
Reaction score
88
Location
Scottsdale, AZ
Vehicle(s)
2̶0̶1̶8̶ ̶J̶e̶e̶p̶ ̶W̶r̶a̶n̶g̶l̶e̶r̶ ̶U̶n̶l̶i̶m̶i̶t̶e̶d̶ ̶R̶u̶b̶i̶c̶o̶n̶ 2020 Toyota Tacoma
Vehicle Showcase
1
Keep taking it back. They have to make it right, it's costing them money to fix it and it's in their (FCA) best interest to do so. I'm in a similar situation but my problem is way less severe. I'm at 14 business days, 20 calendar days for the same problem (Service Tire Pressure System fault). I'm keeping track of the conversations I'm having with the service writer so I have a little ammo, but I don't think they will buy-back for this menial problem. NC lemon law says 20 business days or 4 attempts to fix, but they don't really say if this problem is exempt, but they do say if it's a safety related problem. Isn't TPMS safety related? I don't really know.
I will keep taking it back until it is fixed. You're right, it's costing them money, and I hope at some point they realize that with yours, mine and other's in similar situations. I'm new to Jeep, and to be honest i'm watching this whole situation closely as this will be the deciding factor in whether or not I purchase another Jeep down the road. We may have received lemons, it happens, but how FCA handles the situation is what matters. I hope that they make it right for those like us, not just to abide by laws, but to show that "Jeep Cares" and wants the customer to be satisfied with their purchase and be a returning customer. Good luck with your Jeep, and keep us updated!
 
OP
OP

DesertDuck

Active Member
First Name
Ryan
Joined
May 30, 2018
Threads
3
Messages
44
Reaction score
88
Location
Scottsdale, AZ
Vehicle(s)
2̶0̶1̶8̶ ̶J̶e̶e̶p̶ ̶W̶r̶a̶n̶g̶l̶e̶r̶ ̶U̶n̶l̶i̶m̶i̶t̶e̶d̶ ̶R̶u̶b̶i̶c̶o̶n̶ 2020 Toyota Tacoma
Vehicle Showcase
1
To be honest I had a 2018 Jeep Compass that I really liked when getting in Oct of 2017 but it had electrical issues then a overheating issue, I was so pissed off of constantly dealing with issues and they were no where near your issues.

I started to research lemon laws and realized it’s a lot of hoops you have to jump thru to get them to buy it back so I cut my losses and traded it in for a Wrangler which is the vehicle I originally wanted, I did lose $$$ in the trade but to be honest the $1k loss was worth it just for the aggravation.
Yeah man, it's frustrating. It's definitely a lot of hoops to jump through for the buy back stuff. I may end up trading mine in as well if this Jeep continues to give me issues and FCA gives me no other options to get out of it. I want to have trust in my new vehicle and right now, I do not.
 

Jeepsk8

Well-Known Member
Joined
May 19, 2018
Threads
14
Messages
2,800
Reaction score
20,345
Location
Sierra Vista, AZ
Vehicle(s)
2020 JLUR
Got mine back today and everything is working. I wish you the best of luck with your Jeep. It really is a great vehicle.
Sponsored

 
 



Top