Rhinebeck01
Well-Known Member
- Joined
- May 9, 2018
- Threads
- 155
- Messages
- 11,875
- Reaction score
- 17,122
- Location
- Multiple places..
- Vehicle(s)
- '18 JL Rubi, '22 Prevost M H3-45,'01 Harley FatBoy
@FastDNA
@MALL R8D
7/27/18 10:22 am
GM at the dealership called me and had me bring my 2dr. JL with the yellowing grill to their Service Department at 8am this morning.
GM was there to greet me when I drove in. He said hang on a minute and left to come back in 3 minutes or so with one of their Senior Techs. He said the Tech had just pulled the grill and moldings off of a newly arrived Bright White JL and that they were going to replace my grill and moldings with them. Yes, they would also put my gray grill inserts and gray headlight buckets on the new grill before installing it.
Took about 40 mins to do and the workmanship by the Tech was spot on..... and.... the front of the JL looks normal/great, Bright White, again.
Prior to the Tech doing the swap, I slipped him $20 and told him lunch was on me. I reminded him I was anal about my JL and that I was concerned about clips, nicks, and ALL. He said he understood, and off he went.... with a smile.
I got the JL back in 40 mins and it was spotless. Not a fingerprint on it or a foot print on the floor mat. Was just as I had given it to him...spotless/just detailed.
GM and Tech both spoke with me and shook my hand after the grill was swapped and before I drove off. I told them thank you and that I was going to be writing a letter to the dealership's owner.
The GM was terrific and really came to bat for me in regard to dealing with his Zone Rep and FCA, in getting a resolution other then painting the grill which I did not want to do. Took him a week to work things out but he did the deed. He told me he wouldn't want it painted either.
GM, told me that this new grill would hopefully not yellow before FCA came up with a grill that would not yellow. He assured me if this grill yellows (it probably will, unfortunately) that he will get me another new grill and moldings..
After this post, I will be typing up a letter to the owner of the Dealership to let her (yes, her, she owns 3 or 4 dealerships) know about my dealings with the GM and Tech and that my letter should go into their personal jackets and that the owner should praise them... give them a that-a-boy. They represented her, her dealership and FCA well.
In closing, sure glad I purchased the JL from a local little dealership!. I would have not seen this remedy with some / most of the bigger dealerships.
.
@MALL R8D
7/27/18 10:22 am
GM at the dealership called me and had me bring my 2dr. JL with the yellowing grill to their Service Department at 8am this morning.
GM was there to greet me when I drove in. He said hang on a minute and left to come back in 3 minutes or so with one of their Senior Techs. He said the Tech had just pulled the grill and moldings off of a newly arrived Bright White JL and that they were going to replace my grill and moldings with them. Yes, they would also put my gray grill inserts and gray headlight buckets on the new grill before installing it.
Took about 40 mins to do and the workmanship by the Tech was spot on..... and.... the front of the JL looks normal/great, Bright White, again.
Prior to the Tech doing the swap, I slipped him $20 and told him lunch was on me. I reminded him I was anal about my JL and that I was concerned about clips, nicks, and ALL. He said he understood, and off he went.... with a smile.
I got the JL back in 40 mins and it was spotless. Not a fingerprint on it or a foot print on the floor mat. Was just as I had given it to him...spotless/just detailed.
GM and Tech both spoke with me and shook my hand after the grill was swapped and before I drove off. I told them thank you and that I was going to be writing a letter to the dealership's owner.
The GM was terrific and really came to bat for me in regard to dealing with his Zone Rep and FCA, in getting a resolution other then painting the grill which I did not want to do. Took him a week to work things out but he did the deed. He told me he wouldn't want it painted either.
GM, told me that this new grill would hopefully not yellow before FCA came up with a grill that would not yellow. He assured me if this grill yellows (it probably will, unfortunately) that he will get me another new grill and moldings..
After this post, I will be typing up a letter to the owner of the Dealership to let her (yes, her, she owns 3 or 4 dealerships) know about my dealings with the GM and Tech and that my letter should go into their personal jackets and that the owner should praise them... give them a that-a-boy. They represented her, her dealership and FCA well.
In closing, sure glad I purchased the JL from a local little dealership!. I would have not seen this remedy with some / most of the bigger dealerships.
.
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