Major steering issue problem with JL Wrangler. Please watch

[kdkns]

Posting an update. I sent pms to Jeep cares but hadn’t hear back but did call the Jeep cares number and got a case number for my vehicle.

They were not happy with my dealers response and have scheduled a appointment at my dealer ( I had a choice to go anywhere ) and assured me that with them involved they would have a better representation on my side to have the dealer help resolve his issue.

This does make me feel better but I will wait to see what happens next week and if they will attempt to replace or repair anything. The Jeep folks so far have been very helpful and took my issues seriously which is good to know.

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[GARRIGA]

You guys are all going about it all wrong. Get a YouTube channel. Rock that Jeep. Get new Jeep.

 

[martyb511]

I got a call from the dealership and they can't find the STAR case from Nothajan's post (https://www.jlwranglerforums.com/fo...rangler-please-watch.6723/page-32#post-237339) and they can't repliacte the issue. They want me to drive around with a tech tomorrow to re-replicate the issue. Does anyone know Star case numbers for their problems/fixes on this issue that I can reference to the dealership?

 

[carolinaclan]

Took mine to the dealer for the third time on Monday ...finally got them to drive it on Tuesday and they confirmed the issue. Got in touch with Jeep and were told to order the Steering Gear Box and replace ...backordered now. Contacted Jeep and was told earliest I will see the part is July 6th. By that time Jeep will have spent half the time I have owned it in the shop ! Really sorry I bought a Jeep !!!!

 

[Chuck]

Took mine to the dealer for the third time on Monday ...finally got them to drive it on Tuesday and they confirmed the issue. Got in touch with Jeep and were told to order the Steering Gear Box and replace ...backordered now. Contacted Jeep and was told earliest I will see the part is July 6th. By that time Jeep will have spent half the time I have owned it in the shop ! Really sorry I bought a Jeep !!!!

Unbelievable. Sorry, man. What a nightmare. Just out of curiosity, did they say if the replacement gearbox was any different than the one installed by the manufacturer? Otherwise, what's to say this problem doesn't just present again down the road. If it is a different part (or one that's machined differently), I wonder when or if they started installing the gearbox 2.0 on the new builds in Toledo.

 

[martyb511]

Took mine to the dealer for the third time on Monday ...finally got them to drive it on Tuesday and they confirmed the issue. Got in touch with Jeep and were told to order the Steering Gear Box and replace ...backordered now. Contacted Jeep and was told earliest I will see the part is July 6th. By that time Jeep will have spent half the time I have owned it in the shop ! Really sorry I bought a Jeep !!!!

They want me to replicate the issue tomorrow and I'm afraid since the car won't be driven about an hour (when the issue has come up twice) I won't be able to replicate it. Are they providing you a loaner?

 

[maguro]

Took mine to the dealer for the third time on Monday ...finally got them to drive it on Tuesday and they confirmed the issue. Got in touch with Jeep and were told to order the Steering Gear Box and replace ...backordered now. Contacted Jeep and was told earliest I will see the part is July 6th. By that time Jeep will have spent half the time I have owned it in the shop ! Really sorry I bought a Jeep !!!!

That's pretty crazy.

Not only do you have to make an appointment with your dealer and not only does the problem have to occur while it's in their possession but if it does, you then have to wait several weeks to get it fixed.

 

[GARRIGA]

Took mine to the dealer for the third time on Monday ...finally got them to drive it on Tuesday and they confirmed the issue. Got in touch with Jeep and were told to order the Steering Gear Box and replace ...backordered now. Contacted Jeep and was told earliest I will see the part is July 6th. By that time Jeep will have spent half the time I have owned it in the shop ! Really sorry I bought a Jeep !!!!

Check your lemon laws. In Florida 15 straight days gets you a new vehicle. I wouldn’t drive that vehicle. Might as well upgrade to a MY19.

 

[carolinaclan]

They want me to replicate the issue tomorrow and I'm afraid since the car won't be driven about an hour (when the issue has come up twice) I won't be able to replicate it. Are they providing you a loaner?

Striped down JK loaner with so many restrictions I can’t even sneeze in it. Bought the Jeep for the beach but by the time I get it back summer will be half over ...good luck with yours

 

[carolinaclan]

Check your lemon laws. In Florida 15 straight days gets you a new vehicle. I wouldn’t drive that vehicle. Might as well upgrade to a MY19.

20 days here. Requesting arbitration tomorrow

 

[carolinaclan]

Unbelievable. Sorry, man. What a nightmare. Just out of curiosity, did they say if the replacement gearbox was any different than the one installed by the manufacturer? Otherwise, what's to say this problem doesn't just present again down the road. If it is a different part (or one that's machined differently), I wonder when or if they started installing the gearbox 2.0 on the new builds in Toledo.

Not sure if it’s different because t might be what’s causing the delay ! I will ask tomorrow

 

[knick33]

Unbelievable. Sorry, man. What a nightmare. Just out of curiosity, did they say if the replacement gearbox was any different than the one installed by the manufacturer? Otherwise, what's to say this problem doesn't just present again down the road. If it is a different part (or one that's machined differently), I wonder when or if they started installing the gearbox 2.0 on the new builds in Toledo.

I had the same thought. Mine went back into another dealer yesterday and I've supplied my Jeep Wave rep with everything i've compiled thus far. The list is starting to grow on my jeep, not only do I have the steering issue, my grill is turning yellow, and my UConnect went bonkers starting last Thursday (blue screen, screen lockup, you name it). When it all works, I love it...but with only 2 months of ownership at $55k I expect stuff to just work as advertised. The gear box makes sense, but I'd expect them to post a bulletin at this point. I will have to acknowledge that the Jeep Wave reps, not dealership, has been on top of things and have been very responsive. At least I know they are trying. NHTSA has also been inquiring every step of the way as well. I'm doing my part trying to raise awareness to those who should know and will request that you all continue to post your findings here because I've been using this thread with all parties as place to research since there isn't a official bulletin. Will keep you all posted. In meantime, they loaned me a Grand Cherokee...vented seats are awesome!

 

[That One Guy]

I really hope my Jeep experience doesn't involve waiting for weeks for repairs to a brand new vehicle. Another Jeep will never see my driveway if that's the case.

 

[BillyHW]

I really hope my Jeep experience doesn't involve waiting for weeks for repairs to a brand new vehicle. Another Jeep will never see my driveway if that's the case.

SAD!

 

[GARRIGA]

I really hope my Jeep experience doesn't involve waiting for weeks for repairs to a brand new vehicle. Another Jeep will never see my driveway if that's the case.

I wouldn’t write off Jeep. This often happens with new releases. The owners fine tune the final bugs. Should be given some compensation for being product testers. MY19 looking better everyday. Sorry for your experience.

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