mfarquhar
Member
- Thread starter
- #1
I purchased a 2018 Jeep Wrangler JL in November 2022. Since then, I have experienced nothing but problems. My biggest problem is not with the fact that the car has problems (I know that all cars do). My biggest problem is that Jeep has proven to be wholly inadequate at servicing their vehicles or providing alternative solutions.
Hereâs a timeline of my experience with my Jeep that I wanted to drive down to California with (the dream that everyone has when they buy a Jeep).
Last month, the check engine light came on and I was having issues accelerating on the highway. I quickly pulled over and had the car towed to the closest dealership (Jeep South Figuroa). They diagnosed the issue as a broken engine oil separator. Unfortunately, the part would take 7+ weeks to arrive at the dealership and in the meantime, they were unable to provide me with any other alternative vehicle. I would also have to find a way to stay in Los Angeles until my car was repaired. They also werenât 100% sure this was the issue but thought this was a first good step in solving the problem. I paid for the diagnosis and had my car towed to my rental. I was able to order the part myself, which arrived within three weeks from an authorized parts dealer, and I had it installed by a reputable local mechanic.
Fast forward three weeks to this Sunday. Check engine light comes back on, the automatic stop/start isnât âreadyâ, the electric throttle control warning light comes on and, while driving full-sped on a 5-lane highway, I can no longer apply acceleration to my Jeep. Totally dangerous and really scary. I had to navigate crossing five lanes on a busy highway with no throttle or be stranded on the HOV lane. It was incredibly scary for me and my passengers and unfortunately, not the first time this had happened in the Jeep. More little problems like the radio and air conditioning make their own decisions on when to work. Again, I bring it straight to a Jeep dealer (different one this time). They called us on Monday with the details of what we experienced, and on Tuesday they provided us with a list of codes that had come up in their inspection. They asked us for the diagnosis report from the previous time we brought our Jeep in, which we promptly sent 10 minutes after the call. Then we heard silence for two days until today when WE called THEM. It turns out, they need another $1200 (so $1400 total) to further diagnose the issue. So, the car has been sitting for the last three days in the dealership with no work being done.
I have now spent USD $3100 on diagnoses, parts and mechanics with no solution yet in sight. I am stranded in Los Angeles, unable to return to Canada without my car. I am accruing rental car and accommodation bills waiting for my car to be fixed so I can go home. I have received little to no support from the dealerships, or Jeep customer support. Iâm losing trust in the Jeep brand and I no longer feel safe driving this vehicle.
EDIT: Theyâve just called us back to let us know that they wonât be able to diagnose the problem until maybe June 5 (11 days from now). Our car will be sitting at the dealership for 14+ days in total without a diagnosis.
Hereâs a timeline of my experience with my Jeep that I wanted to drive down to California with (the dream that everyone has when they buy a Jeep).
Last month, the check engine light came on and I was having issues accelerating on the highway. I quickly pulled over and had the car towed to the closest dealership (Jeep South Figuroa). They diagnosed the issue as a broken engine oil separator. Unfortunately, the part would take 7+ weeks to arrive at the dealership and in the meantime, they were unable to provide me with any other alternative vehicle. I would also have to find a way to stay in Los Angeles until my car was repaired. They also werenât 100% sure this was the issue but thought this was a first good step in solving the problem. I paid for the diagnosis and had my car towed to my rental. I was able to order the part myself, which arrived within three weeks from an authorized parts dealer, and I had it installed by a reputable local mechanic.
Fast forward three weeks to this Sunday. Check engine light comes back on, the automatic stop/start isnât âreadyâ, the electric throttle control warning light comes on and, while driving full-sped on a 5-lane highway, I can no longer apply acceleration to my Jeep. Totally dangerous and really scary. I had to navigate crossing five lanes on a busy highway with no throttle or be stranded on the HOV lane. It was incredibly scary for me and my passengers and unfortunately, not the first time this had happened in the Jeep. More little problems like the radio and air conditioning make their own decisions on when to work. Again, I bring it straight to a Jeep dealer (different one this time). They called us on Monday with the details of what we experienced, and on Tuesday they provided us with a list of codes that had come up in their inspection. They asked us for the diagnosis report from the previous time we brought our Jeep in, which we promptly sent 10 minutes after the call. Then we heard silence for two days until today when WE called THEM. It turns out, they need another $1200 (so $1400 total) to further diagnose the issue. So, the car has been sitting for the last three days in the dealership with no work being done.
I have now spent USD $3100 on diagnoses, parts and mechanics with no solution yet in sight. I am stranded in Los Angeles, unable to return to Canada without my car. I am accruing rental car and accommodation bills waiting for my car to be fixed so I can go home. I have received little to no support from the dealerships, or Jeep customer support. Iâm losing trust in the Jeep brand and I no longer feel safe driving this vehicle.
EDIT: Theyâve just called us back to let us know that they wonât be able to diagnose the problem until maybe June 5 (11 days from now). Our car will be sitting at the dealership for 14+ days in total without a diagnosis.
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