savageice33
Member
- First Name
- Anthony
- Joined
- May 9, 2018
- Threads
- 2
- Messages
- 16
- Reaction score
- 7
- Location
- Marlton, Nj
- Vehicle(s)
- 2018 Wrangler Unlimited Sport JL
- Thread starter
- #1
Waited a week to post about one of the worst experiences I have ever had at a New Car Dealership. May 5th went to Cherry Hill Jeep / Chrysler etc in Cherry Hill NJ to look at new 2018 4 door Jeeps. My sales guy was great, went looking for the one I wanted, didn't have it on lot, but found one close. I purchased side rails as the JL 2018 didn't come with them and had them installed at the dealership. This whole process lasted less than 3 hours, deal done was set to pick up vehicle after work Monday afternoon. Now the sales guy they had me with on Sat who worked out the deal was going on vacation so they would get me with someone else on Monday. Comes Monday at 4:30 go in to sign paperwork and actually see vehicle I am purchasing. Sales manager puts me with a new guy who knows next to nothing about jeeps at all, plus my paperwork was not ready to sign. So I actually had to ask to see the vehicle before I would sign anything as wanted to make sure it was the one we worked out a deal for. They pull vehicle up, my step rails are on it and it looks good, but I see there are no led lights (new sales guy says this version didn't have it on the slip he showed me) he actually told me I could change out the bulbs at home later on), when I specifically told sales guy I was looking for LED, power locks and power windows didn't matter but wanted the LEDs. So I am a little bitter, go sign the paperwork and everything looks good so I as finance guy will they call up my insurance and change vehicles. New sales guys calls my insurance but was fumbling about so I ask for phone and handle everything ( guy didn't even know fax # so they could send over binder). Next thing I know he says thanks pushes keys over to my side of table and says good bye. I was not shown even one aspect of the vehicle (having bought my last 3 vehicles from Nissan I can say they treated me 1000 times better there). No walk through of the features, no set up of the phone / bluetooth, no service department intro, nothing I was basically looking around when I got in the car thinking wow not even a handshake from the sales manager / owner. Driving up to my first stop light got an awaking when the car turned off and I was like oh great, didn't know about the auto shut off ( actually pulled over to side and pulled out owners manual about this).
So I get email from Jeep about my purchase and I rate the vehicle great and the original sales guy good, but the dealership horrible. Get a call this past Friday from sales manager to ask why the horrible rating, so I do my explanation and he says well if you would like to bring the vehicle back we can go over all the features with you and if I can have Jeep send you another survey as this affect the sales guy that sold you the car. I said I'm basically will figure out anything I need to know know and talk to other jeep owners for any other issues that arrive, his response well can we send you another survey and you change the answers, my response was to him I don't think so I was truthful in the survey and your dealership has done nothing to change my mind except tell me to drive back there so they can go over the vehicle when that should have been done when I purchased it. Now maybe if he offered to send out one of his jeep guys to my house or work, I would have done a new survey as that would have been a sincere response to the problem but that was not even offered.
Would not recommend this dealership to anyone I know and have heard some other stories from a few ppl that are very similar to mine. Loving the Wrangler JL so far - have to get some aftermarket parts for it -(will go to another dealer to order those Mopar parts)
So I get email from Jeep about my purchase and I rate the vehicle great and the original sales guy good, but the dealership horrible. Get a call this past Friday from sales manager to ask why the horrible rating, so I do my explanation and he says well if you would like to bring the vehicle back we can go over all the features with you and if I can have Jeep send you another survey as this affect the sales guy that sold you the car. I said I'm basically will figure out anything I need to know know and talk to other jeep owners for any other issues that arrive, his response well can we send you another survey and you change the answers, my response was to him I don't think so I was truthful in the survey and your dealership has done nothing to change my mind except tell me to drive back there so they can go over the vehicle when that should have been done when I purchased it. Now maybe if he offered to send out one of his jeep guys to my house or work, I would have done a new survey as that would have been a sincere response to the problem but that was not even offered.
Would not recommend this dealership to anyone I know and have heard some other stories from a few ppl that are very similar to mine. Loving the Wrangler JL so far - have to get some aftermarket parts for it -(will go to another dealer to order those Mopar parts)
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