Spank
Well-Known Member
I'm dusting off this old thread because I had the same thing happen to me this morning. Both my USB2 and USB3 ports weren't working, the LED light surrounding them was out, and plugging anything into USB1 was futile because the screen kept telling me an supported device was already plugged in.
Just like most technology, a nice hard reset did the trick. I pulled fuse F11 from the fuse box which controls power to the UConnect's USB and auxiliary ports, waited a few seconds, popped it back in, and all was good. I didn't see this mentioned here when troubleshooting the issues you guys were running into, but should it happen to someone else, I'd try the fuse before going through the tedious process of having the dealership replace a bunch of hardware.
Just like most technology, a nice hard reset did the trick. I pulled fuse F11 from the fuse box which controls power to the UConnect's USB and auxiliary ports, waited a few seconds, popped it back in, and all was good. I didn't see this mentioned here when troubleshooting the issues you guys were running into, but should it happen to someone else, I'd try the fuse before going through the tedious process of having the dealership replace a bunch of hardware.
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