Xtreme Recon spare tire stolen, but Not available to order replacement 🤬

[Wheelin Matt]

My spare tire and wheel was stolen from my Jeep, had it less than a week. Called Jeep, who connected me with dealership who couldn’t find any part #’s and was told by “Chrysler” this isn’t available until at least December but no eta.
So I spent $70k and can’t get a replacement wheel for at least a month or two? That’s ridiculous.
I ordered the Mopar bead lock wheel which looks in pictures and specs to be the same wheel but with a silver ring instead of black……. Having a spare is a safety issue so I guess I have to take matters into my own hands again. Not impressed with the customer service after the last 4 vehicles I’ve purchased (2 Ram trucks and 2 Jeep’s).
I may look at Ford trucks next and maybe the Bronco. I feel like Jeep has lost its way

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[jellis4148]

Why, because of parts availability? That's going on with all manufacturers right now. Had to wait 6 months for a factory windshield on a Chevy truck. Could've done aftermarket, but it was a warranty part. Another customer ordered a new Yukon XL Denali March of last year as a 21 model. Never got accepted and switched it to a 22 model. Finally got his Denali this week. If got a friend who ordered a new F250 and has waited 6 months for it. It's not Jeep or Ram or anyones fault with your wheels. Every company is having parts issues. They barely have enough to build them new much less have certain replacement parts. I guarantee they have a part number, and they just couldn't find it.

 

[GeeGuid]

Damn, that’s terrible. Do you have lock lugs installed?

 

[OutlawBeard]

Wow, How do they build a vehicle and not have part #'s for replacement parts, I guarantee you they have a part# on the assembly line. This is like them changing the TPMS sensors mid year this year and using the same part#

 

[jellis4148]

Here is the part number for those wheels. It's the one with the silver ring, but for whatever reason it's the same wheel. Just powder coat the ring black. 77072466AB

 

[Wheelin Matt]

Why, because of parts availability? That's going on with all manufacturers right now. Had to wait 6 months for a factory windshield on a Chevy truck. Could've done aftermarket, but it was a warranty part. Another customer ordered a new Yukon XL Denali March of last year as a 21 model. Never got accepted and switched it to a 22 model. Finally got his Denali this week. If got a friend who ordered a new F250 and has waited 6 months for it. It's not Jeep or Ram or anyones fault with your wheels. Every company is having parts issues. They barely have enough to build them new much less have certain replacement parts. I guarantee they have a part number, and they just couldn't find it.

If it was a regular Jeep there are tons of spares available. It’s a new limited edition Jeep with unique wheels so not having anything available for customers is just lack of business planning — has nothing to do with parts availability and vehicle order times has nothing to do with having wheels for a model vehicle that has been released. Obviously they have part numbers but those numbers aren’t in any dealership catalogs yet…. Again, poor business practice

 

[fourseasons1621]

Sorry to hear your wheel was stolen thats just messed up. On the bright side that worthless thief left ya the 4 to get around on!

 

[Wheelin Matt]

Here is the part number for those wheels. It's the one with the silver ring, but for whatever reason it's the same wheel. Just powder coat the ring black. 77072466AB

Actually this is the part number for the Xtreme Recon wheel:

04755621AA

I found it on one of my wheels. Like I mentioned above it does appear the wheel is the same except with silver rings so I already ordered it! Although the color might be slightly different (black versus gray) but I won’t know for sure until it shows up next week.

 

[Wheelin Matt]

Damn, that’s terrible. Do you have lock lugs installed?

I ordered them the day it was stolen, should show up any day now!

 

[viper88]

I think the parts shortages might have something to do with it.

As far as Ford and the Bronco? I don't think Ford is any better. It's much worse if you use the Bronco as a case study.

 

[viper88]

If it was a regular Jeep there are tons of spares available. It’s a new limited edition Jeep with unique wheels so not having anything available for customers is just lack of business planning — has nothing to do with parts availability and vehicle order times has nothing to do with having wheels for a model vehicle that has been released. Obviously they have part numbers but those numbers aren’t in any dealership catalogs yet…. Again, poor business practice

This is not uncommon for any brand with a new model or product.

 

[thegame81]

Lol Bronco can't even get working roofs on cars that were odered years ago.

 

[Stuckinthesand]

Have fun with Ford and the Bronco. They have supply issues worse than wheels. 2.7 is blowing up left and right and the customers can’t get parts and in some cases new engine until mid December. This is affecting every automaker in the world. The supply chain in general right now is jacked up and will be for some time.

 

[Wheelin Matt]

To be clear I’m not blaming anyone but the thief and myself for not parking in the garage! I’m just saying I’m disappointed in Jeep for not making an effort - if they would have told me “we can only get you the wheel with a silver ring, will that work?”, I would have been happier. I had to research and figure out and order on my own instead. That’s just poor customer service in my opinion. If you work for Jeep, you should know your Jeep stuff better than your customer!
I’ve never owned a Ford and my last 4 vehicles have been FCA, might be time to try someone else and see if the customer experience is a little better

I only bought this Jeep because I traded in a ‘21 JLUR Ecodiesel that was giving me problem after problem. I really like the JL and ride quality and capability but having two TJs with very few issues shows how much better they were in the past.

 

[O)()()()()(O]

My spare tire and wheel was stolen from my Jeep, had it less than a week. Called Jeep, who connected me with dealership who couldn’t find any part #’s and was told by “Chrysler” this isn’t available until at least December but no eta.
So I spent $70k and can’t get a replacement wheel for at least a month or two? That’s ridiculous.
I ordered the Mopar bead lock wheel which looks in pictures and specs to be the same wheel but with a silver ring instead of black……. Having a spare is a safety issue so I guess I have to take matters into my own hands again. Not impressed with the customer service after the last 4 vehicles I’ve purchased (2 Ram trucks and 2 Jeep’s).
I may look at Ford trucks next and maybe the Bronco. I feel like Jeep has lost its way

Sorry for you loss. I hear you about the whole switching to Bronco and availability of recently released items. I wonder what would happen if you called a ford dealership to order a replacement wheel for the Badlands Edition. Any chance of receiving it in less time? I highly doubt it.

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