Foolish salesperson

[Megawatt]

Yesterday, I wanted to test drive a diesel wrangler. According to a dealers website there were a couple rubicon’s on the lot so off I went.

Me - I am looking for a JLURD
salesman - So your looking for a right side drive. We don’t have any.
Me - Why would you think I am looking for a right ride drive?
slaesman - ooo, I don’t know
Me- Do you have any diesel rubicon’s?
salesman- no



I decided to call the next dealer by phone before driving across town.

Me- Hi, I would like to talk to a salesman that knows wranglers.
saleswoman- You can talk to a saleswoman, how can I help?
Me- Do you know what a JLURD is?
saleswoman- a URD? What is that?
Me- Are there any diesel wranglers I can test drive?
saleswoman- All wranglers arriving are orders only, no dealer allocations. Lead time is 90 days.


With the slowdown in inventory I am sure dealerships are loosing experienced salesmen that are seeking different jobs to provide an income. When I bought my JKU in 2013 my salesman was a jeeper. He knew gear ratios, axles, and options of all wrangler models. Today, it really helps to do your own research ahead of time.

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[dshark1]

I don’t know nothing, I just work here!

 

[Vrrooom]

did you really ask for a JLURD? Unless you’re on forums that’s not a common phrase. Perhaps 4 door rubicon diesel would be a better start?

 

[SLORubi]

Buddy of mine had similar experience when he recently ordered his Jeep. He’s going all in with a 392 XR and the very young salesperson didn’t know anything. Didn’t even know you could spec and order a Jeep. My buddy ended up going to 3 different dealers.

 

[SH556JL]

Unless buying a Rolex, I can see talking reference numbers with the sales associate. But the run of the mill slacker at the dealer, I wouldn’t expect them to know anything past JL and lucky if they know the basic performance specs from the brochure.

 

[FloridaLarry]

I had a receptionist 'correct' me when I asked for a salesMAN (out of habit since all previous cars were sold to me by men). Anyhoo, she said "I can pass you to a salesPERSON (?)", stating it like a question. She couldn't see me rolling my eyes.

 

[SH556JL]

I had a receptionist 'correct' me when I asked for a salesMAN (out of habit since all previous cars were sold to me by men). Anyhoo, she said "I can pass you to a salesPERSON (?)", stating it like a question. She couldn't see me rolling my eyes.

That would put me off, implying something you aren’t when trying to spend some money with them.

 

[Megawatt]

did you really ask for a JLURD? Unless you’re on forums that’s not a common phrase. Perhaps 4 door rubicon diesel would be a better start?

Asking for JLURD told me more about what the salesperson knows about wranglers. I didn’t waste my time and they could go back to kicking rocks in the empty parking lot.

Go to any Harley shop and model numbers are the norm. Most Harley salespeople know what a FLHR is. If Jeep salesmen don’t know their model designation of $60k+ vehicle they are trying to sell then they don’t know their product.

 

[LarryB]

did you really ask for a JLURD? Unless you’re on forums that’s not a common phrase. Perhaps 4 door rubicon diesel would be a better start?

There does tend to be a lot of turnover at the dealerships, so it can be a bit of a steep learning curve, especially since they sell 4 different brands.

 

[LarryB]

That would put me off, implying something you aren’t when trying to spend some money with them.

First rule of sales … don’t offend your customer. The only exception would be if they are being abusive to your staff.

 

[Strommen95]

Ah, the recurring theme of the customer causing any and all of their problems because of idiot expectations. Haven't seen this before.

 

[SH556JL]

Asking for JLURD told me more about what the salesperson knows about wranglers. I didn’t waste my time and they could go back to kicking rocks in the empty parking lot.

Go to any Harley shop and model numbers are the norm. Most Harley salespeople know what a FLHR is. If Jeep salesmen don’t know their model designation of $60k+ vehicle they are trying to sell then they don’t know their product.

Do you need them sale you the vehicle or process the paperwork at a price you want? That’s how I was when I was buying my JLR. I didn’t need my sales associate to know his product and don’t know if he did. I knew the Jeep in and out before even stepping foot in one… Watched hours of videos and read countless forums.

 

[Jjirish]

Ah, the recurring theme of the customer causing any and all of their problems because of idiot expectations. Haven't seen this before.

Thinking the same thing.... bought 9 jeeps... I guess Im not smart enough to ask for help like she did... i simply say "need a rubi" ect.... even I wasn't sure what she was asking for..

 

[Jjirish]

Asking for JLURD told me more about what the salesperson knows about wranglers. I didn’t waste my time and they could go back to kicking rocks in the empty parking lot.

Go to any Harley shop and model numbers are the norm. Most Harley salespeople know what a FLHR is. If Jeep salesmen don’t know their model designation of $60k+ vehicle they are trying to sell then they don’t know their product.

Be glad you didnt get a 392 noone knows much about them including service departments right now... but its the consumers job to do their due diligence before buying IMO. Shame jeep didnt gave a more informed staff to help you but you prob knew what you wanted anyways.

 

[Jeepeto]

did you really ask for a JLURD? Unless you’re on forums that’s not a common phrase. Perhaps 4 door rubicon diesel would be a better start?

This

/thread

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