Anyone who ordered gorilla glass in D1 status yet?

[OINC]

The more I though about it, the less frustrated I got with my sales person. Most of us are at least doing TL, so we’re getting these for invoice and the dealerships making $1500 or so in holdback, plus whatever the volume incentives are. The sales guy gets what, 25% of that? With a 10+ week order time frame, if he was to spend time every day updating me his equivalent hourly income for the deal is probably less than $20/hour.

Oh yes, I definitely didn't expect daily updates. Weekly would have been nice, though. If I were in these salespeople's positions, I'd have a spreadsheet with sheets for each day of the week, enter a customer on a sheet based on the day of the week they ordered, and then once a day use that to check that day's subset of the orders for updates. Because they have a screen with a list of open orders and statuses, it would take less than 30s per customer, then another few minutes for emailing the very small handful that changed that day. It would have saved him time responding to my every 7-10 day email, too.

Regardless, I'm not really frustrated with him as much as I am just frustrated with the whole process. At the end of the day, FCA/STLA shouldn't have the dealer be the sole source of detailed information about the order or the shipping process. I keep going back to 2004 when I ordered a Z4 -- once the dealer gave me the VIN, I could log into a web app provided by BMW and get detailed information about where the vehicle was in the production process as well as a delivery estimate so I could plan my trip to the performance center in SC. In 2004.

Definitely different rails for sure (BNSF and UP down here). I'm with you though, when ordering a Jeep they should just tell you up front - have zero expectations in the next 20 weeks. I checked with my sales guy yesterday and my jeep is still sitting at the yard waiting to be assigned a truck carrier to get it to the dealership. Been there for 4 days now...I'm 1.5 days into my original 9/2-9/13 schedule. I will be so pissed if it sits there another 10 days.

That sucks that it’s so close yet so far away. The holiday weekend is probably going to affect how long it takes to get on a truck, unfortunately. I’m hoping mine gets to the rail yard today or tomorrow and hops a truck Tuesday-Thursday so I can pick up on Thursday or next Saturday.

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[Murphydog]

Oh yes, I definitely didn't expect daily updates. Weekly would have been nice, though. If I were in these salespeople's positions, I'd have a spreadsheet with sheets for each day of the week, enter a customer on a sheet based on the day of the week they ordered, and then once a day use that to check that day's subset of the orders for updates. Because they have a screen with a list of open orders and statuses, it would take less than 30s per customer, then another few minutes for emailing the very small handful that changed that day. It would have saved him time responding to my every 7-10 day email, too.

Regardless, I'm not really frustrated with him as much as I am just frustrated with the whole process. At the end of the day, FCA/STLA shouldn't have the dealer be the sole source of detailed information about the order or the shipping process. I keep going back to 2004 when I ordered a Z4 -- once the dealer gave me the VIN, I could log into a web app provided by BMW and get detailed information about where the vehicle was in the production process as well as a delivery estimate so I could plan my trip to the performance center in SC. In 2004.



That sucks that it’s so close yet so far away. The holiday weekend is probably going to affect how long it takes to get on a truck, unfortunately. I’m hoping mine gets to the rail yard today or tomorrow and hops a truck Tuesday-Thursday so I can pick up on Thursday or next Saturday.

Even if they can't share the reasoning how builds get managed and moved through the system they should simply automate the information to us, the customers. Way easier for all of us to simply look and see where it is.

Now if they really want to help, they could put estimated dates for the next step, i.e. parts gathered, build start date xx/xx.

 

[mastrcruse]

Ffiinnnnallllyyy!!

For those rhat haven’t taken delivery - jeeps delivery system was hacked. No jeeps are moving.

 

[darawler]

Well, tomorrow will be two weeks from shipped date for me and I live in NE Pennsylvania. Didn’t think it would take this long to get here from Toledo

Holy moly..just got a call from my dealer that my Sahara 4xe arrived in their lot and am going tomorrow to pick it up..damn what a great surprise and thkfully was in town for labor day!
Guess I got lucky with 5 weeks delivery from order date

 

[J33pgrl]

Ffiinnnnallllyyy!!

For those rhat haven’t taken delivery - jeeps delivery system was hacked. No jeeps are moving.

Where did that info come from? Does that mean Jeeps already in transit are affected as well? WTF.

 

[J33pgrl]

Where did that info come from? Does that mean Jeeps already in transit are affected as well? WTF.

Oh…and beautiful Jeep

 

[Kurlon]

For those rhat haven’t taken delivery - jeeps delivery system was hacked. No jeeps are moving.

You can't just drop that line without a news story / press release / something!

 

[OINC]

Ffiinnnnallllyyy!!

For those rhat haven’t taken delivery - jeeps delivery system was hacked. No jeeps are moving.

Glad you finally got yours!! 87 days. I hope mine is not far behind.

Who gave you the info about the delivery system? I’m skeptical until/unless confirmed by other sources…

 

[mastrcruse]

Glad you finally got yours!! 87 days. I hope mine is not far behind.

Who gave you the info about the delivery system? I’m skeptical until/unless confirmed by other sources…

2 Sales managers today (one was my sales guy) said all jeeps in transit are to stay put until the system is back up. Builds aren’t impacted, in transit units are supposedly.

He said I got lucky cause mine was on a trailer before they shut it down.

 

[drichard989]

2 Sales managers today (one was my sales guy) said all jeeps in transit are to stay put until the system is back up. Builds aren’t impacted, in transit units are supposedly.

He said I got lucky cause mine was on a trailer before they shut it down.

What is there to gain from hacking a vehicle tracking platform? its not like you can just walk up to the rail yard and drive off? This whole summer has been a saga to try to take delivery

 

[JEEBBILLZ]

2 Sales managers today (one was my sales guy) said all jeeps in transit are to stay put until the system is back up. Builds aren’t impacted, in transit units are supposedly.

He said I got lucky cause mine was on a trailer before they shut it down.

Mine is in transit right now. Cherry on top of the 18 week wait for mine

 

[darawler]

Picking up this baby right now, my first jeep and can't explain my excitement. Thanks to all here for their inputs that really helped me get my first jeep

 

[mastrcruse]

Glad people are getting their deliveries! I started to unbox! The half doors are so sweet.

It was worth the wait but I did lose 2500 on my trade in the 13 weeks. I think they were bullshitting but I was DONE.

 

[BubbaCon]

He is home! Ordered 5/22, arrived at the dealer on August 12, I did not take delivery until Sept 1 as I was away in OBX when it arrived.

Crazy story, I went over around 3pm on Sept 1 to take delivery as the remnants of Hurricane Ida were hitting my area that night...well I did not get out of the dealer until around 6:00pm, what should have taken about 10 minutes to get 5 miles, took me a little over an hour and 25 miles to get home. Found out the next day that my 2013 Rubicon that I just traded in the night before was totalled in the flooding the night before.

So glad I went and picked it up when I did!

Now for the mods to begin, these things are like adult Lego's!

 

[GCM4XE]

Moved to D1 this morning.. ordered on 7/14, estimated ship date of 9/13. Kills me seeing all of these people on here getting their Jeep a month after ordering it... but I know there's a bunch of people waiting 10+ weeks too

Well... its 9/7 and still in D1.... safe to assume it won't be shipping out on 9/13..... wonderful

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