OP , you are a very patient man. You are putting up with way too much though. Why are you not instigating the lemon law? My wife got her brand new Camry( before we met) bought back because the infotainment unit ( radio) failed and they tried to fix it three times. The freakin radio, and she got her money back and bought a Mazda. Yo u are driving a dangerous vehicle. Come on man. Enough is enough.Unfortunately they already replaced that.
It's not easy being patient. Still waiting for some responses from the case manager, been a week. Problem is still ongoing.OP , you are a very patient man. You are putting up with way too much though. Why are you not instigating the lemon law? My wife got her brand new Camry( before we met) bought back because the infotainment unit ( radio) failed and they tried to fix it three times. The freakin radio, and she got her money back and bought a Mazda. Yo u are driving a dangerous vehicle. Come on man. Enough is enough.
I don’t have experience with Jeep Cares. But my stepfather has experience with Ram Cares, they assisted in getting parts expedited and covering a rental... But getting a compact Hyundai POS when your brand new with only a few hundred miles loaded out diesel 2500 seems a bit crappy to me. Still was an improvement over getting no assistance from purchasing dealer and repair dealership, neither would provide a loaner or provide parts to get the truck back on the road for over a month as initially quoted. One call to Rams Care and they at least located and overnighted parts, while ensuring the truck repair was a priority... Certainly better then nothing, at least if the problem is when the dealers problem is not being able to secure parts.I think Jeep Cares is just a formality to show others that Jeep really seeks customer satisfaction and helps people resolve their issues with the product. In reality, it doesn't seem to make one bit of difference. Most of the dealerships don't have a clue about their product and they do anything to get rid of the customer after they sell them a vehicle or service. You are basically on your own to come up with a way to fix things at your own time and expense.
Travel for work, bought it on my last rotation out. Drove it around for a bit on the job, then shipped home. Only had one rotation home with it so far and about to go back out." My Jeep is still new, and haven’t spent much time with it . . ." How is that even possible??
G.
They both have Mopar lift installed by same dealer and if I recall, it was mentioned by the same technician.Did OP mention if his son has the same lift?
It''s not that dealer.Is the dealer Walled Lake LaFontaine? It would be nice to know so folks don't make the same mistake. If it's not in the Walled Lake area, it is easy enough to confirm.
In the Boston area, Grava is place from which I would not look to buy a car.
You can start a lemon law claim.So here's the latest. After telling the dealer of the lean down on the right side and giving them the measurements they are replacing the driver's front shock and all the springs. Their thought is that the company who packages the lift might have mis-marked them and they are the wrong springs front>back<side<>side, who knows.
Anyway, I have another appointment this coming week to have that done. Here's the kicker, my case manager will no longer call or write me. I have sent her four emails and left two voicemails to tell her what is going on now.
@JeepCares are you listening? This Jeep was ordered on 1/27. I have not had a chance to enjoy it at all. I am still dealing with steering issues which are a safety hazard. The paint hasn't even been touched yet.
Something has to be done from the top of the company. This needs attention. Short of hiring a skywriter, what can I do?