I have the exact same issue with my power steering going out. I have taken it to two different dealerships and have had a case with @JeepCares without success. Please help me get the new steering box authorized. This is a death trap without it.
I'm in the same boat as you. They can't replicate it and won't fix the steering issue. Two dealerships and a @JeepCares case manager that won't get in touch with me and still have the issue.
I think folks should take a couple of minutes to submit these safety issues with the NHTSA, as @Jeepsterfreak recommends above. Imagine the pressure FCA would feel if we all did that.
I don't know what else to do. I love my jeep but not after this whole experience. Truly amazing that the dealership released my jeep after not doing anything and the steering went out again and no one is making any moves to have it fixed...Very disappointed right now with Jeep's customer service and Jeep Cares.
I'll definitely fill out the NHSTA form as this is insane that it's not a recall. How many people have to get into accidents for them to fix this?
Has anyone been in an accident because of it?
I've luckily been able to avoid accidents when the steering goes in/out because i have learned when it usually goes in and out and don't make any turns, but I really worry about having to turn quickly when it goes out or comes back in. This is a major safety issue that jeep seems to either 1. not have a solution for or 2. they are reluctant to admit it's an issue.
It's your decision, of course. But, I'd make a choice to either pursue legal action against FCA, Lemon law it for a refund, or put my money into fixing it with a PSE system. But I would not willingly risk my well being or that of friends and family over the economics of a known vehicle problem.
Havent had rhe issue with the new steel one. Had it all the time with my old aluminum one, that got replaced twice and it never went away. On first start up in a cold morning the steel one will have that lock feeling to it just once but never comes back until after sitting all night and the next cold morning. The aluminum box is definitely the problem, but i think the pump is suspect too
I did, yes. They ended up replacing the pump, intermediate shaft, lines, gearbox, drag link, and tie rod. Basically, everything except the steering wheel and then it was fixed.
