photo2000a
Well-Known Member
- Thread starter
- #1
Wanted to see if anyone has this issue, and or what they did to resolve... Sorry if i sound frustrated...
Problem, my knee speakers are very low in volume, compared to the other speakers and worst part is they are very distorted.
It is NOT the issue w/the speaker or speaker parts rattling , the foam 'fix' was applied at dealer anyway. I was aware of this campaign tsb.
The speakers were according to the dealer, also replaced, same issue.
The head unit was replaced, didn't fix it. actually seemed a bit worse. picked up some static on right front knee speaker wasn't there before was unf a refirb unit.
Noticed by accident that when i go into the fader screen, that when i put the dot into the upper left or upper right corner. the knee speakers become clean, no distortion. Unfortunately. I can't really use the system that way. I also noticed there is a slight difference in distortion vs source (FM/SAT/Iphone) but all are awfully distorted in center/normal fader. Distortion dosn't change until the fader dot is in the upper left/or right corner then it seems to magically clear up...
I don't know too much about the alpine system, guessing that since the problem is altered by manipulating the fader, it might be a problem in the head unit not sure, perhaps if an ext amp feeds those particular speakers it could still be a bad amp dunno. but that is far as I can go.
The dealer while very nice wasn't able to do anything further wasnt sure if there was a amp in question that should /shouldn't be replaced so didn't push it as a random ask. seems there approach was just replacing things. w/o diagnostic abilities nor any help from FCA.
""""JEEPCARES""""", was involved , talked a good game, didn't help, didn't communicate w/me--didn't return a single call, ignored 99% email, and todate remains the single worst customer service experience I've ever had(not just auto related) that said it is also the only bad customer service experience I've had, and remains the only problem that has been open unresolved since I got the vehicle about a yr ago, that is my rant ... IF i asked JC any questions or anything I never got any real responses mostly just ignored and the few things they suggested like take it to the dealer ...seems they didn't communicate w/them any better either.. or have any real bonafide help -lesson learned even if they couldn't help fix, least they could have communicated w/me, returned a call, answered a email oh well.
figured it should be a simple customer service matter to fix a stereo given over 1yr and like 10+ trips. regret paying extra for the upgraded system since ironically listening to other lower non alpine jeeps. no distortion ...
I also noticed the problem might be systemic, as. I got the keys for a few jeeps on the lot. same model, close prod run, and many had similar issues, perhaps it was a particular production run bad (or all they didn't have any newer ones for me to test listen)... dunno
Perhaps I should lemon the vehicle? my attorney says i am still in the window and have a text book case for what ever that is worth.
maybe my theories about the manipulation of the fader and what was done might help shed some light and inch me closer to a resolution if someone technical at FCA is watching
So just looknig to see if anyone has encountered this particular type of issue?? Driving it around with basically doa knee speakers while paying top dollar is killin' me. Id like it fixed if anyone has a solution.
thanks
Problem, my knee speakers are very low in volume, compared to the other speakers and worst part is they are very distorted.
It is NOT the issue w/the speaker or speaker parts rattling , the foam 'fix' was applied at dealer anyway. I was aware of this campaign tsb.
The speakers were according to the dealer, also replaced, same issue.
The head unit was replaced, didn't fix it. actually seemed a bit worse. picked up some static on right front knee speaker wasn't there before was unf a refirb unit.
Noticed by accident that when i go into the fader screen, that when i put the dot into the upper left or upper right corner. the knee speakers become clean, no distortion. Unfortunately. I can't really use the system that way. I also noticed there is a slight difference in distortion vs source (FM/SAT/Iphone) but all are awfully distorted in center/normal fader. Distortion dosn't change until the fader dot is in the upper left/or right corner then it seems to magically clear up...
I don't know too much about the alpine system, guessing that since the problem is altered by manipulating the fader, it might be a problem in the head unit not sure, perhaps if an ext amp feeds those particular speakers it could still be a bad amp dunno. but that is far as I can go.
The dealer while very nice wasn't able to do anything further wasnt sure if there was a amp in question that should /shouldn't be replaced so didn't push it as a random ask. seems there approach was just replacing things. w/o diagnostic abilities nor any help from FCA.
""""JEEPCARES""""", was involved , talked a good game, didn't help, didn't communicate w/me--didn't return a single call, ignored 99% email, and todate remains the single worst customer service experience I've ever had(not just auto related) that said it is also the only bad customer service experience I've had, and remains the only problem that has been open unresolved since I got the vehicle about a yr ago, that is my rant ... IF i asked JC any questions or anything I never got any real responses mostly just ignored and the few things they suggested like take it to the dealer ...seems they didn't communicate w/them any better either.. or have any real bonafide help -lesson learned even if they couldn't help fix, least they could have communicated w/me, returned a call, answered a email oh well.
figured it should be a simple customer service matter to fix a stereo given over 1yr and like 10+ trips. regret paying extra for the upgraded system since ironically listening to other lower non alpine jeeps. no distortion ...
I also noticed the problem might be systemic, as. I got the keys for a few jeeps on the lot. same model, close prod run, and many had similar issues, perhaps it was a particular production run bad (or all they didn't have any newer ones for me to test listen)... dunno
Perhaps I should lemon the vehicle? my attorney says i am still in the window and have a text book case for what ever that is worth.
maybe my theories about the manipulation of the fader and what was done might help shed some light and inch me closer to a resolution if someone technical at FCA is watching
So just looknig to see if anyone has encountered this particular type of issue?? Driving it around with basically doa knee speakers while paying top dollar is killin' me. Id like it fixed if anyone has a solution.
thanks
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