Ronnie772
Active Member
- First Name
- Ronnie
- Joined
- Nov 6, 2020
- Threads
- 3
- Messages
- 30
- Reaction score
- 46
- Location
- Ft. Lauderdale, FL
- Vehicle(s)
- 2018 Wrangler JL
- Thread starter
- #1
This is my first post here. It's my first post because I've not had much time with my JL.
Within a week of buying a certified pre-owned 2018 Sahara it died. I was driving down the highway when all power was lost, the dash started displaying every possible malfunction warning and I barely made it to the side of the interstate where I sat with my wife and 2-year-old son without even my 4-way emergency flashers working! It was an incredibly scary and dangerous experience.
I had it towed back to the dealership from where I purchased it and it's been there since. That was 6 weeks ago!!! Since then it has sat at the dealership, leaving me with nothing but frustration and a car payment.
Initially the tech thought it was a body control module, after replacing that didn't work, they said it required an ignition control module to pair with the new BCM. After that didn't work they told me the replacement BCM was defective and they needed to swap it again. After that didn't work they said it could be a wiring harness, but it turned out to not be that either.
When the shop threw up their hands, they opened what's called a "Star Case". That entails the local technician emailing an engineer at FCA who responds within 24-48 hours. The local technician will try the step suggested by the engineer, email the result back, and within another 24-48 hours will get the next step. The technician will then try turning the screw the other way and 24-48 hours later will come the next suggestion. That went on for a couple of weeks, when they apparently escalated it to a "Level 2" engineer for more back and forth.
The local technician tells me he barely touches my car. He gets a response every day or two, does what it says, reports back, and then waits another day or two for the next response. He's in the same position as he's been for more than a month, not even knowing what's wrong with the car, and this tedious process FCA has for diagnosing problems with their vehicles has taken me from regretting my decision to outright hating the Jeep brand.
In addition to the "Star Case" the service department opened, I called FCA and got assigned a Case Manager who I follow up with every few days but who hasn't really been able to do much in moving the process along.
Notably, before this one I had a 2014 JKU, immediately before that a 2007 JKU and a couple decades ago I had a TJ. I have been very loyal to Jeep, so it really pains me that the latest iteration of the Wrangler is anything but the durable and reliable car I expected and is instead such a complicated mess that even their own technicians can't fix them.
I'm reaching out to the community to ask what more I can possibly do and to see if you agree that the JL is the worst Jeep ever.
Within a week of buying a certified pre-owned 2018 Sahara it died. I was driving down the highway when all power was lost, the dash started displaying every possible malfunction warning and I barely made it to the side of the interstate where I sat with my wife and 2-year-old son without even my 4-way emergency flashers working! It was an incredibly scary and dangerous experience.
I had it towed back to the dealership from where I purchased it and it's been there since. That was 6 weeks ago!!! Since then it has sat at the dealership, leaving me with nothing but frustration and a car payment.
Initially the tech thought it was a body control module, after replacing that didn't work, they said it required an ignition control module to pair with the new BCM. After that didn't work they told me the replacement BCM was defective and they needed to swap it again. After that didn't work they said it could be a wiring harness, but it turned out to not be that either.
When the shop threw up their hands, they opened what's called a "Star Case". That entails the local technician emailing an engineer at FCA who responds within 24-48 hours. The local technician will try the step suggested by the engineer, email the result back, and within another 24-48 hours will get the next step. The technician will then try turning the screw the other way and 24-48 hours later will come the next suggestion. That went on for a couple of weeks, when they apparently escalated it to a "Level 2" engineer for more back and forth.
The local technician tells me he barely touches my car. He gets a response every day or two, does what it says, reports back, and then waits another day or two for the next response. He's in the same position as he's been for more than a month, not even knowing what's wrong with the car, and this tedious process FCA has for diagnosing problems with their vehicles has taken me from regretting my decision to outright hating the Jeep brand.
In addition to the "Star Case" the service department opened, I called FCA and got assigned a Case Manager who I follow up with every few days but who hasn't really been able to do much in moving the process along.
Notably, before this one I had a 2014 JKU, immediately before that a 2007 JKU and a couple decades ago I had a TJ. I have been very loyal to Jeep, so it really pains me that the latest iteration of the Wrangler is anything but the durable and reliable car I expected and is instead such a complicated mess that even their own technicians can't fix them.
I'm reaching out to the community to ask what more I can possibly do and to see if you agree that the JL is the worst Jeep ever.
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