KenPewPew
Well-Known Member
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- #1
Summary:
My 2 weeks old Jeep CEL came on, brought it back to dealership - wires were pinched and some not routed properly. Frustration mounted cause I negative experience with my previous Jeep where the differential is clicking. Surprised that it was a minor issue and that FCA did not checked it before approving their vehicle to be delivered. Dilemma of constant fear of owning a problematic Jeep and not finding any alternative to Jeep because I am a stupid noob for loving Jeep too much.
Details:
As some of you know I recently purchased a 2021 2 Dr Rubicon that was delivered mid September. Two weeks later, the check engine light (CEL) came on, and based on the recommendations of many here to check the gas cap, I did tighten the gas cap and CEL went away. However the next day it came back on again and I decided to call my dealership and was advised to bring my Jeep back for checkup on the same day.
Suresky Jeep of Goshen, NY was quick to prioritize my situation and they determined that the check engine light was due to some wire harness (specifically fuel injector harness) that was being pinched. They fixed it in a pronto and did a full diagnostic on my Jeep and found out that the heater hose was not routed correctly which I believe would lead to overheating and they fixed that problem.
I used to own a one and year half pentastar 2019 2dr Sport S Jeep which I traded in for this Rubicon because my Jeep was clicking on the differentials and it was driving me crazy. Needless say, I am super leery about anything that might happen to this new Jeep because my experience with my previous Jeep was subpar. But then I love my Jeep so much - especially after driving it topless last summer and I don't think that anything can replace a Jeep (yes I am not even interested in the new Broncos. Jeep to me its the Jeep with its rich history and iconic designs).
Having say this - I was surprised that FCA did not do any full quality check (QC) on the vehicles that they produced (I dont know what is their acceptable defect rates - but judging from the uncertainties and complain here - I think it must be pretty high). Or trying to reduce the rejection rate. Or if my dealership mechanic can do a full diagnostic and found such problem why cant FCA do it before the delivery approval.
It can be nerve racking to invest into something that I don't feel - what 95% confident about? (100% would be unrealistic). I know that if my CEL comes on again, I am going to plotz. And I don't think that I will be buying any other vehicle aside from Jeep (its my secondary "fun" ride). This is my dilemma - almost a love/hate(worries) about owning my current Jeep. And it is not a good feeling to have.
Also - I am REALLY thankful that I did not buy from a dealership that is 4-5 hours away from me. Yes the dealership that I purchased from is about an hour and fifteen minutes, but I am super thankful that I could reach out to my dealership (its not their fault anyway - and again a shout out to Alex Musumeci from Suresky Jeep in Goshen for assuring and dealing with my issue so promptly.) Had I bought from long distance, I think I would be embarrassed to bring it to any Jeep dealership here (especially my previous dealership which I still have good relationship) - it would be a walk of shame with "See thats what happened when you don't buy from us!!"
Additional thought - Someone recommended that I go to Autozone to get OBD-II to check out for code (I did) but I think that their database are only able to identify the code IF they are able to sell you items to fix your vehicle. It can be selective - or either that my Jeep is too new but I find it hard to believe when they said that they cannot find the error that was in the OBD-II system on the computer.
My 2 weeks old Jeep CEL came on, brought it back to dealership - wires were pinched and some not routed properly. Frustration mounted cause I negative experience with my previous Jeep where the differential is clicking. Surprised that it was a minor issue and that FCA did not checked it before approving their vehicle to be delivered. Dilemma of constant fear of owning a problematic Jeep and not finding any alternative to Jeep because I am a stupid noob for loving Jeep too much.
Details:
As some of you know I recently purchased a 2021 2 Dr Rubicon that was delivered mid September. Two weeks later, the check engine light (CEL) came on, and based on the recommendations of many here to check the gas cap, I did tighten the gas cap and CEL went away. However the next day it came back on again and I decided to call my dealership and was advised to bring my Jeep back for checkup on the same day.
Suresky Jeep of Goshen, NY was quick to prioritize my situation and they determined that the check engine light was due to some wire harness (specifically fuel injector harness) that was being pinched. They fixed it in a pronto and did a full diagnostic on my Jeep and found out that the heater hose was not routed correctly which I believe would lead to overheating and they fixed that problem.
I used to own a one and year half pentastar 2019 2dr Sport S Jeep which I traded in for this Rubicon because my Jeep was clicking on the differentials and it was driving me crazy. Needless say, I am super leery about anything that might happen to this new Jeep because my experience with my previous Jeep was subpar. But then I love my Jeep so much - especially after driving it topless last summer and I don't think that anything can replace a Jeep (yes I am not even interested in the new Broncos. Jeep to me its the Jeep with its rich history and iconic designs).
Having say this - I was surprised that FCA did not do any full quality check (QC) on the vehicles that they produced (I dont know what is their acceptable defect rates - but judging from the uncertainties and complain here - I think it must be pretty high). Or trying to reduce the rejection rate. Or if my dealership mechanic can do a full diagnostic and found such problem why cant FCA do it before the delivery approval.
It can be nerve racking to invest into something that I don't feel - what 95% confident about? (100% would be unrealistic). I know that if my CEL comes on again, I am going to plotz. And I don't think that I will be buying any other vehicle aside from Jeep (its my secondary "fun" ride). This is my dilemma - almost a love/hate(worries) about owning my current Jeep. And it is not a good feeling to have.
Also - I am REALLY thankful that I did not buy from a dealership that is 4-5 hours away from me. Yes the dealership that I purchased from is about an hour and fifteen minutes, but I am super thankful that I could reach out to my dealership (its not their fault anyway - and again a shout out to Alex Musumeci from Suresky Jeep in Goshen for assuring and dealing with my issue so promptly.) Had I bought from long distance, I think I would be embarrassed to bring it to any Jeep dealership here (especially my previous dealership which I still have good relationship) - it would be a walk of shame with "See thats what happened when you don't buy from us!!"
Additional thought - Someone recommended that I go to Autozone to get OBD-II to check out for code (I did) but I think that their database are only able to identify the code IF they are able to sell you items to fix your vehicle. It can be selective - or either that my Jeep is too new but I find it hard to believe when they said that they cannot find the error that was in the OBD-II system on the computer.
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