Foster1
Well-Known Member
Is this where yours is getting done?Try orange coast dodge costa mesa
I might wait it out a little bit, let the others who have it really bad get it done first. Mine is manageable.
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Is this where yours is getting done?Try orange coast dodge costa mesa
Confirmation on all points...
I just spoke to the service writer. The staff at Palmer Doge had just gotten out of a meeting about the TSB.
My JLUR is #2 in line at Palmer, with parts ordered against it. They'll alert me when the parts arrive. The writer confirmed some new vehicles have these parts and he feels very confident that this will truly improve the situation. He admitted that they had been waiting for a true solution and not just the revisions to existing parts we had previously been seeing.
- New steel housing steering box
- New software
- Parts due mid-September
- Dealerships on restriction as to how many they can order per week, with staggered deliveries (some of one time, then more of something else)
My recommendation is to get your Jeep in the queue, as the parts seem to be the hold-up.
Overall I'm very pleased with how the dealership dealt with this situation. Now I'm just kind of anxious to get the new parts and see how it drives!
i just picked my JLUR up from Palmer this afternoon with the new steering box installed. They said mine was the first one they did so hopefully you will be next up. The Jeep drives 100% better than before, no dead spot and no wandering at all, even with 37s!Confirmation on all points...
I just spoke to the service writer. The staff at Palmer Doge had just gotten out of a meeting about the TSB.
My JLUR is #2 in line at Palmer, with parts ordered against it. They'll alert me when the parts arrive. The writer confirmed some new vehicles have these parts and he feels very confident that this will truly improve the situation. He admitted that they had been waiting for a true solution and not just the revisions to existing parts we had previously been seeing.
- New steel housing steering box
- New software
- Parts due mid-September
- Dealerships on restriction as to how many they can order per week, with staggered deliveries (some of one time, then more of something else)
My recommendation is to get your Jeep in the queue, as the parts seem to be the hold-up.
Overall I'm very pleased with how the dealership dealt with this situation. Now I'm just kind of anxious to get the new parts and see how it drives!
Yeah, they replaced mine the first time and i was already on a lift with steering stuff done and other stuffIs this where yours is getting done?
I might wait it out a little bit, let the others who have it really bad get it done first. Mine is manageable.
“100% better” does not meant 100% correct. Is it 100% correct and totally perfect in your opinion?i just picked my JLUR up from Palmer this afternoon with the new steering box installed. They said mine was the first one they did so hopefully you will be next up. The Jeep drives 100% better than before, no dead spot and no wandering at all, even with 37s!
Yes it drives 100% correct to me considering it has a lift and 37” tires. I have complained since the Jeep was new and nothing really helped it, now with 34k miles, it finally steers as you would expect. I am satisfied finally with the steering.“100% better” does not meant 100% correct. Is it 100% correct and totally perfect in your opinion?
Congratulations!!!! Super excited to hear this, and you got it before the weekend, so you actually get to enjoy it! I'll check in with Palmer tomorrow.i just picked my JLUR up from Palmer this afternoon with the new steering box installed. They said mine was the first one they did so hopefully you will be next up. The Jeep drives 100% better than before, no dead spot and no wandering at all, even with 37s!
Hello Everyone,
Thank you for tagging us. We understand your potential concerns while in service, and would like to help however we can. If you are in need of assistance while your Jeep Wrangler is at your Jeep dealer, please send us a message once you have an appointment set with your dealer. We will formally document your experience, and we will have a case escalated for additional communication and support if needed.
Darlene
Jeep Cares
Mine is also a 2020 sahara and when the dealer checked he confirmed that mine does fall under the tsb. Infact all 2020's with loose steering and wondering symptoms fall under this. Check with some other dealer and see what they say.Great to know, thank you.
Darlene,
I went to the dealer I take my Jeeps for service this last weekend because I noticed the driver side roll bar speaker not working. They checked it out and said something is wrong with my radio so they ordered a replacement. Great service and response as usual from this dealership.
While I was there, I asked about this TSB because when I picked up my Jeep from a different dealership I bought it from (2 hrs from my house) and drove it home, I noticed it wanting to wander around the lane I was driving in on the freeway. It just felt nervous at 65-80 mph on the freeway. I did some research on this and other forums and now understand Wranglers don't necessarily have the best steering feel and accuracy. Curious point because my Grand Cheerokee is great to drive on the freeway.
The service techs and entire service team at my local dealership are great to work with, I take my Grand Cheerokee Overland (which is now my daughters car) there for service, but when I asked about the TSB, the tech said he checked my VIN and it's not subject to the bulletin.
Did I miss something when i read the TSB? I don't remember it saying anything about affected VINs. My Wrangler is a 2020 Sahara so I thought maybe it was already built with the parts (steering box) that dealers uses to fix this issue, but then I thought why would the steering still feel nervous and inaccurate?
I want to give the service dept at this dealership the benefit of the doubt, and think maybe they just don't understand the bulletin, so I thought I'd ask for your opinion.
Am I misunderstanding the bulletin?
Thanks in advance,
G