Robnfl
Well-Known Member
- First Name
- Robert
- Joined
- Apr 11, 2020
- Threads
- 6
- Messages
- 131
- Reaction score
- 134
- Location
- East Tennessee
- Vehicle(s)
- 2021 JLUR 3.0 Diesel - Firecracker Red
- Occupation
- Retired USN
Wow, I can’t believe it!
I made my third visit to the dealer to discuss the issue with the play in my steering. The first time I took it to the dealer the service technician took the vehicle for a test drive, then returned and said “it was normal” for a jeep. I told him play in the steering shouldn’t be normal and asked him to create a star report. Which he said he would do. A few weeks later I went back and asked to talk to the service tech to see if anything had come out of the star report. He wasn’t in at the time, so I was told he would call me the next day. Unsurprising, he never called back and I was too busy to go back to the dealer. Well, today I had business near the dealer so I stopped by and asked to speak to the tech. The service writer said ok and went to find him. A few minutes later another person came to me and introduced himself as the service manager. He told me he wanted to take my jeep for a drive to check out my steering issue.
Oh, before I even talked to the service writer, I noticed a new 2020 JLU Sahara on the lot, so I checked it out to see if the door was unlocked. It was, so I opened the driver’s door and rotated the steering wheel. There was absolutely zero play. Now I know that wranglers can have normal steering.
As the manager and I walked up to my jeep, he was asking me about the play in the steering. I told him there was about ½” of play either way, so about 1” of play. Then I told him that I can show him without even starting the vehicle. Without starting my jeep I showed him how the steering wheel can be moved left and right about ½” and the front tires do not move. He acted surprised that the play was noticeable without starting or driving the vehicle. Well, he did take it for a drive and commented that it does wonder and is difficult to keep straight due to the play in the steering.
So, long story short (too late), he ordered a new steering box, which should be in sometime tomorrow. He also mentioned that he has had other Wrangler owners complain about their steering.
Maybe FCA has realized that there are too many people complaining about the wrangler’s steering issues, so they decided to allow their dealers to admit that loose steering isn’t normal. LOL…yeah right!
Hopefully the new steering box will fix my steering issue.
I made my third visit to the dealer to discuss the issue with the play in my steering. The first time I took it to the dealer the service technician took the vehicle for a test drive, then returned and said “it was normal” for a jeep. I told him play in the steering shouldn’t be normal and asked him to create a star report. Which he said he would do. A few weeks later I went back and asked to talk to the service tech to see if anything had come out of the star report. He wasn’t in at the time, so I was told he would call me the next day. Unsurprising, he never called back and I was too busy to go back to the dealer. Well, today I had business near the dealer so I stopped by and asked to speak to the tech. The service writer said ok and went to find him. A few minutes later another person came to me and introduced himself as the service manager. He told me he wanted to take my jeep for a drive to check out my steering issue.
Oh, before I even talked to the service writer, I noticed a new 2020 JLU Sahara on the lot, so I checked it out to see if the door was unlocked. It was, so I opened the driver’s door and rotated the steering wheel. There was absolutely zero play. Now I know that wranglers can have normal steering.
As the manager and I walked up to my jeep, he was asking me about the play in the steering. I told him there was about ½” of play either way, so about 1” of play. Then I told him that I can show him without even starting the vehicle. Without starting my jeep I showed him how the steering wheel can be moved left and right about ½” and the front tires do not move. He acted surprised that the play was noticeable without starting or driving the vehicle. Well, he did take it for a drive and commented that it does wonder and is difficult to keep straight due to the play in the steering.
So, long story short (too late), he ordered a new steering box, which should be in sometime tomorrow. He also mentioned that he has had other Wrangler owners complain about their steering.
Maybe FCA has realized that there are too many people complaining about the wrangler’s steering issues, so they decided to allow their dealers to admit that loose steering isn’t normal. LOL…yeah right!
Hopefully the new steering box will fix my steering issue.
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