Csarcon
Well-Known Member
- First Name
- Cesar
- Joined
- Jan 29, 2020
- Threads
- 0
- Messages
- 157
- Reaction score
- 157
- Location
- Moreno Valley Ca
- Vehicle(s)
- 2020 Rubicon diesel, 2019 F350 diesel, 2018 Can Am x3, 2013 Prius plug in
- Occupation
- Transportation
I am with you on this 100 percent, being that this is a business for profit makes 0 sense how it operates, they put all these people in the front line as customer service reps, but they only teach them to read what is in front of them, there has been times people on this forum have received emails letting them know their vehicle is now moving to the dealer when in fact it is already on their driveway, how can they be so far behind the ball that they don't even know the vehicle has delivered? the must have so many protocols that they cant even keep up decent communication among themselves yet they expect the customer to be happy because someone can be reach right away on things like Jeep Chat, yet the information is so bogus that why even bother to call them, not a single one of this people lift a finger to make thing right or simply find out WHAT then explain WHY or get a hold of someone that knows WHY.In a way this is worse than waiting for form 4's. When it's the government, I expect them to possibly be flippant and or inept. I don't expect such from a business trying to make money.
I'm not entirely sure how a business gets away with treating it's customers this way? Some wait a little over a month, and some wait 5+. Never heard of first come first served? It would be one thing if the rush orders were paying a premium, but that doesn't seem to be the case at all.
On one hand I love Jeeps, and I hope they are available as new vehicles forever. On the other hand this experience has pissed me off so much, I hope the Bronco slaps Jeep upside the head, gives them an atomic wedgie, eats their lunch, and then goes home with their girl. After a humbling like that, I think they would definitely learn how to act right.
I mentioned before that if it was not for the kids being excited I would have simple abandon the Jeep idea, I am in disbelief of how poorly they handle their customers, a few times on Jeep Chat they have simply hang up as they did not seem to like someone not willing to take mundane answers, if you can't handle a challenging but civil communication exchange then why have them answer? yet you never know who they are so they are not accountable for their lack of knowledge, respect or unwillingness to help.
Then there is the illogical way of producing orders in a FCFS basis, in some cases the have guys that ordered 5 months ago and still waiting, yet they fulfill an order that went in 1 month ago, HOW IS THAT POSSIBLE or acceptable, jeeps stuck in inpection for a month? stuck in storage or shipping part of the process for a month?
I am happy for everyone that has gotten their rig, my battle is never with you fellas, it is just that this is the first time I deal with a Chrysler product and I am not impressed to say the least.
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