Sponsored

Small leak in 20 JLUR/ with One Touch ***UPADTE***

df007

Well-Known Member
Joined
Sep 11, 2019
Threads
7
Messages
378
Reaction score
288
Location
USA
Vehicle(s)
2019 JLU Sahara 2.0
Mine started leaking at the passenger side front corner this week. Bought the Jeep in August. Soonest the dealer can get me in is next Friday. Did you ever get yours resolved?
Sponsored

 
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
Mine started leaking at the passenger side front corner this week. Bought the Jeep in August. Soonest the dealer can get me in is next Friday. Did you ever get yours resolved?
Actually no. Second dealer couldn’t find where the water is coming in from. Water specialist checked seals on rear removable window and seals on roof. All looked good. Last rainstorm it leaked again, and I was able to take some pics of where the water was pooling and sent them to SA. He said he’ll discuss further with Jeep to find a solution. I’m starting to think it might be the weather stripping around the passenger rear door. I inspected it and it looks pretty much the same as the drivers rear door.
The saga continues.....
[

4386D58F-4ED3-4DE4-A1F2-E379201A5A2B.jpeg


F8AAC156-5F64-4DF6-9D1F-4AF4547A8CF6.jpeg


F610E05D-5CFC-4880-A0DB-3E14DB7699BC.jpeg


E9D395EB-865D-4E89-86EC-847BE9EED8E6.jpeg
 
Last edited:
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
All pic were taken before passenger rear door was opened. Except last pic.
 

df007

Well-Known Member
Joined
Sep 11, 2019
Threads
7
Messages
378
Reaction score
288
Location
USA
Vehicle(s)
2019 JLU Sahara 2.0
Sorry to hear that. Really hope this isn’t the future of these tips. Mine was fine for the first few months.....
 
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
Sorry to hear that. Really hope this isn’t the future of these tips. Mine was fine for the first few months.....
Thanks. I'll keep all up on this
 

Sponsored

Mikepa

Well-Known Member
First Name
Mike
Joined
Mar 9, 2019
Threads
1
Messages
105
Reaction score
104
Location
Massachusetts
Vehicle(s)
'18 JLUR, '11 LR4, '21 F-150 FX4, '08 620i Gator
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
***NEW UPDATE****
After sending the second dealer the pictures, he said he'd call around to a few other dealers and to FCA to see what remedy is available. Just called me and said I need to file a claim with FCA. I guess the next step is they will call SA to see what they did and will get back to me? Starting to regret buy the Jeep. If anybody has any suggestions please advise. Thanks
 

JeepCares

Well-Known Member
Joined
Feb 1, 2018
Threads
15
Messages
5,092
Reaction score
2,568
Location
Auburn Hills, MI
Vehicle(s)
JL
***NEW UPDATE****
After sending the second dealer the pictures, he said he'd call around to a few other dealers and to FCA to see what remedy is available. Just called me and said I need to file a claim with FCA. I guess the next step is they will call SA to see what they did and will get back to me? Starting to regret buy the Jeep. If anybody has any suggestions please advise. Thanks
Hi Gellie,
We certainly understand the frustration you may be having. Send us a PM with your VIN so that we may look into this further for you.

Kathryn
JeepCares
 
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
UPDATE: So my case has been escalated to "level 2" ( I cant imagine how many levels there are). Now I need to bring it back to the dealer so their "water specialist" can work with the FCA "Star Team". OK fair enough. However since the dealer WONT provide a loner, I need to wait until 3/5 to bring it in. I'll have to use up my vacation days while without my Jeep. FCA/and the dealer have no idea how many days/weeks I'll be without the Jeep. Kind of BS FCA won't provide a loner after dropping $~60K on the Jeep 4 months ago.
 

Sponsored

Mgdstar

Well-Known Member
First Name
Michael
Joined
Oct 13, 2019
Threads
3
Messages
133
Reaction score
224
Location
California
Vehicle(s)
2024 Rubicon X, 2007 & 2008 Sahara Unlimited
It’s service like this that keeps me on the sidelines from purchasing a new Wrangler. At that price you should be treated like you would be treated at a luxury automaker. Not only should they give you a loner but it should be a fully optioned Wrangler to drive.
Best of luck.

UPDATE: So my case has been escalated to "level 2" ( I cant imagine how many levels there are). Now I need to bring it back to the dealer so their "water specialist" can work with the FCA "Star Team". OK fair enough. However since the dealer WONT provide a loner, I need to wait until 3/5 to bring it in. I'll have to use up my vacation days while without my Jeep. FCA/and the dealer have no idea how many days/weeks I'll be without the Jeep. Kind of BS FCA won't provide a loner after dropping $~60K on the Jeep 4 months ago.[/
 
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
It’s service like this that keeps me on the sidelines from purchasing a new Wrangler. At that price you should be treated like you would be treated at a luxury automaker. Not only should they give you a loner but it should be a fully optioned Wrangler to drive.
Best of luck.
Thanks. Ex the leak I do really love the Jeep. Unfortunately, I will hold off on my son's new Jeep that he picked out. He's away at school and needs something more reliable.
 

df007

Well-Known Member
Joined
Sep 11, 2019
Threads
7
Messages
378
Reaction score
288
Location
USA
Vehicle(s)
2019 JLU Sahara 2.0
Ever get a resolution? Mine leak is/was caused by a deformed header seal. My dealer uses an outside contractor "Leak Doctor" or something.

They just applied some sealant(where the arrow is blow), header seal is still deformed. I'm not convinced it is a long term fix.
InkedIMG_8412_LI.jpg
 
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
Ever get a resolution? Mine leak is/was caused by a deformed header seal. My dealer uses an outside contractor "Leak Doctor" or something.

They just applied some sealant(where the arrow is blow), header seal is still deformed. I'm not convinced it is a long term fix.
InkedIMG_8412_LI.jpg
Hi There. Actually I got the Jeep back yesterday. Their "Leak Doctor" (3rd time inspecting it) claims he found where the water is coming in from.
Claims the P/S rear door latch was allowing water to flow in. They resealed the latch and side rail.

I also am somewhat suspect of this repair. I saw water dripping down by where the rear passenger side door and side removable window meet.

I guess I'll have to wait until next rain storm.
 
OP
OP
Gellie

Gellie

Well-Known Member
First Name
Larry
Joined
Aug 3, 2019
Threads
32
Messages
329
Reaction score
192
Location
NJ
Vehicle(s)
2020 JLUR
Quick update. Jeep Customer care called to see how the repair went. Unfortunately , it really hasn't rained yet so I cant really tell if the repairs they performed worked. They will follow up with me next week. On a very positive note, They are giving me a Maximum Care 6YR/100,000 mile warranty (no deductible ). Nice job Jeep!
Sponsored

 
 



Top